106-113 Customer Service 1

In this course you will explain customer service, assess factors that impact customer service, and examine components of the customer service environment.   This course is the first in a series of three courses that provides you with an opportunity to develop customer service skills.
Microsoft Word 106-113 Course Outcome Summary.docx (36 KB)
Microsoft Word 106-113 Course Schedule.docx (52 KB)
Microsoft Word 106-113 Syllabus.docx (44 KB)
file 106-113QualityReports.zip (218 KB)

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Date:
2015
Primary Material Type:
Collection
Institution:
Chippewa Valley Technical College
Funding Source:
TAACCCT Round 4
Subjects:
Customer Service, Communication, Quality

Industry / Occupation

Education / Instructional Information

Credit Type:
  • Credit
Credential Type:
  • Associate Degree
Educational Level of Materials:
  • 1st year Community College or equivalent
Language:
en_US
Quality of Subject Matter was assured by:
  • SME Quality Report is posted in Skills Commons
Quality of Online/Hybrid Course Design assured by:
  • Custom Quality Rubric

Copyright / Licensing

Primary License:
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.
 

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