ISIT105 (Problem Solving for the IT Professional )

This course presents a wide variety of strategies to build a person's problem solving skills towards situations in IT. Students self-assess their own preferred problem solving styles, research the value of problem solving/decision making skills in the workplace, apply problem solving techniques, and practice creative/lateral thinking techniques and communication skills to approach technical and non-technical problems.
Microsoft Word Syllabus (275 KB)
file Course Documents (275 KB)
file Storyline (6 MB)
file SCORM (7 MB)
file Lessons (8 MB)
file Assignments (415 KB)
Primary Material Type:
Online Course
Bellevue College
Project Name:
National Information, Security, and Geospatial Technology Consortium (NISGTC)
Problem; Problem solving; Decision; Decision making; Scientific technique; Creative thinking; Divergent thinking; Lateral thinking; Vertical thinking; IT problem; System thinking; Problem analysis; Problem statement; Technical problem; Decision support

Industry / Occupation

Industry Partner:
Business & Industry Leadership Teams (BILTs)
Industry Sector:
Information Technology -- Computer Operating Systems (Programming), Digital Forensics, Cyber Security, Network Security, IT Security (51)
Computer and Mathematical Occupations (15-0000)

Education / Instructional Information

Instructional Program:
Computer and Information Sciences and Support Services (11)
Credit Type:
  • Credit
Credential Type:
  • Stacked/Latticed Credential Model
  • Associate Degree
Educational Level of Materials:
  • 1st year Community College or equivalent
  • 2nd Year Community College or equivalent
English (United States)
Interactivity Type:
Presentation only - requires user to navigate through content.
Quality of Subject Matter was assured by:
  • Other
Quality of Online/Hybrid Course Design assured by:
  • None
Course Note:

Copyright / Licensing

Primary License:
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.