IT:102 Desktop Client Support

IT:102 Desktop Client Support instructional resources; required course in the IT Help Desk/End User Support Certificate of Specialization program of study. This course prepares students to take the Microsoft Certified Technology Specialist exam for Windows Configuration, 70-680. Students will learn to implement, administer, and troubleshoot the Microsoft Windows client operating system. Topics include installation, upgrades, restoration, user profiles and accounts, and the TCP/IP protocol. Basic computer literacy is expected.
Primary Material Type:
Other Material Types:
Workshop and Training Material
St. Louis Community College
Project Name:
Desktop Support, PC Support, PC Technician, Windows, Windows Operating System, MCTS, Microsoft Certified Technology Specialist, IT Help Desk

Industry / Occupation

Industry Partner:
Schnucks Markets
Industry Sector:
Information Technology -- Data Processing, Hosting, and Related Services (518)
Computer and Mathematical Occupations -- Computer Support Specialists (15-1041)

Education / Instructional Information

Instructional Program:
Computer and Information Sciences and Support Services (11)
Credit Type:
  • Credit
Credential Type:
  • Certificate
Educational Level of Materials:
  • 1st year Community College or equivalent
Time Required:
3 credit hour course
English (United States)
Interactivity Type:
Mix of Active and Presentation.
Quality of Subject Matter was assured by:
  • Consultations during development of instructional materials
  • Participation as an ongoing member of team developing the instructional materials
  • Conducting an evaluation of the instructional materials and providing a report
  • Using an approved rubric to conduct the evaluation of the instructional materials and providing a report
  • SME Quality Report is posted in Skills Commons
Quality of Online/Hybrid Course Design assured by:
  • Quality Matters
  • Expertise of Project's Instructional Designers
Course Note:
Desktop Client Support / IT Help Desk/End User Support


Accessibility Features:
  • Text Access - Text to Speech
  • Text Adjust - Compatible
  • Text Adjustment - Adjust Font and Colors
  • Reading Layout - Reflow the Text

Copyright / Licensing

Primary License:
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.