IT Help Desk/End-User Support

The Program Map aligns introductory, reinforcement and mastery of program-level student learning outcomes with required courses. This skill-oriented program prepares students for help desk and desktop support technician positions in the enterprise. The foundational principles of end-user support including client operating system and application software, hardware and software installation, system configuration, problem diagnosis and resolution and computer security. The courses in the program provide a combination of online, distance learning and intensive, classroom-based, hands-on skills development. The demonstration of hands-on skills is critical to employers. Students completing the program are prepared for a variety of industry certification exams as well as entry-level employment technical interviews.
Date:
2014-02
Primary Material Type:
Instructor and/or Advisor/Case Manager Support Materials
Other Material Types:
Quality Assurance Report -- Subject Matter Expert Report
Institution:
St. Louis Community College
Project Name:
MoHealthWINs
Funding Source:
TAACCCT Round 1
Subjects:
IT Help Desk, Information Technology, End User Support, PC Technician, CompTIA A+, Cisco Networking, Linux, Unix, Microsoft Office Suite, Help Desk Principles, Desktop Client Support, Computer Security, Information Assurance, CompTIA Security+, Hardware Support, Software Support

Industry / Occupation

Industry Partner:
Schnucks Markets
Industry Sector:
Information Technology -- Data Processing, Hosting, and Related Services (518)
Occupation:
Computer and Mathematical Occupations -- Computer Support Specialists (15-1041)

Education / Instructional Information

Instructional Program:
Computer and Information Sciences and Support Services (11)
Credit Type:
  • Credit
Credential Type:
  • Certificate
Educational Level of Materials:
  • 1st year Community College or equivalent
Time Required:
24 credit hour program
Language:
English (United States)
Interactivity Type:
Mix of Active and Presentation.
Quality of Subject Matter was assured by:
  • Consultations during development of instructional materials
  • Participation as an ongoing member of team developing the instructional materials
  • Conducting an evaluation of the instructional materials and providing a report
  • Using an approved rubric to conduct the evaluation of the instructional materials and providing a report
  • SME Quality Report is posted in Skills Commons
Quality of Online/Hybrid Course Design assured by:
  • Quality Matters
  • Expertise of Project's Instructional Designers
Course Note:
IT Help Desk/End User Support

Accessibility

Accessibility Features:
  • Text Access - Text to Speech
  • Text Adjust - Compatible
  • Text Adjustment - Adjust Font and Colors
  • Reading Layout - Reflow the Text

Copyright / Licensing

Primary License:
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.