Computer Support Specialist

An NAICS Professional, Scientific and Technical Services industry-specific and certificate-credentialed course is designed to show that a successful candidate has the knowledge to identify and explain PC components, setup of a PC workstation, software installation, as well as identify compatibility issues and recognize\prevent common security risks in an IT environment. Additionally, students will master the basics of proper customer service techniques in a call center setting. Students will gain experience by working in a simulated call center lab to learn the essentials of customer service, interpreting information, improving customer service skills and learning about call center operations.
Date:
2013-03
Primary Material Type:
Syllabus
Other Material Types:
Collection, Assessment Tool
Institution:
Metropolitan Community College
Project Name:
MoHealthWINS
Funding Source:
TAACCCT Round 3
Subjects:
MoHealthWINS, Metropolitan Community College, Computer Support Specialist, Workforce Training Program, Healthcare Career Pathway, Missouri State Board of Nursing

Industry / Occupation

Industry Partner:
Samuel U. Rodgers Health Center
Industry Sector:
Health Care and Social Assistance (62)
Occupation:
Healthcare Support Occupations (31-0000)

Education / Instructional Information

Instructional Program:
Computer and Information Sciences and Support Services (11)
Credit Type:
  • Non-Credit
Credential Type:
  • Certificate
Educational Level of Materials:
  • 1st year Community College or equivalent
Time Required:
Four weeks
Language:
English
Interactivity Type:
Mix of Active and Presentation.
Quality of Subject Matter was assured by:
  • Consultations during development of instructional materials
  • Participation as an ongoing member of team developing the instructional materials
  • Conducting an evaluation of the instructional materials and providing a report
  • Using an approved rubric to conduct the evaluation of the instructional materials and providing a report
  • SME Quality Report is posted in Skills Commons
Quality of Online/Hybrid Course Design assured by:
  • Quality Matters
  • Custom Quality Rubric

Accessibility

Accessibility Features:
  • Text Access - Text to Speech
  • Text Adjust - Compatible
  • Text Adjustment - Adjust Font and Colors
  • Reading Layout - Reflow the Text
  • Reading Layout - Page numbers match printed material
  • Reading Layout - Reflow the Text
  • Reading Order - Digital resource layout
  • Structural Markup - Navigation Text
  • Structural Markup - Lists
  • Hyperlinks Rendered As Active
  • Colors Compatible With Assistive Technology
  • Contrast Ratio of at Least 4.5:1.
  • Language - Markup
  • Decorative Images Marked With Null Alt Text
  • STEM Content (e.g. Mathematics, Chemistry) Markup

Copyright / Licensing

Primary License:
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.
Additional License(s):