Trades Customer Service Levels 1, 2, and 3

Customer satisfaction is a cornerstone in the Construction Trades. This sector, being directly responsible for shaping the spaces where people live, work, and interact, bears a significant influence on individual's well-being and comfort. As such, service providers must thoroughly understand their clients' expectations. This section aims to delve into what customers are looking for and provides insights into how professionals in this field can meet these expectations effectively.
Primary Material Type:
National Council of Workforce Education
Funding Source:
Network Challenge Grant TAACCCT Round 1

Industry / Occupation

Industry Sector:
Utilities (22)
Installation, Maintenance, and Repair Occupations -- Heating, Air Conditioning, and Refrigeration Mechanics and Installers (49-9021)

Education / Instructional Information

Instructional Program:
Construction Trades (46)
Credit Type:
  • None
Credential Type:
  • None
Educational Level of Materials:
  • 1st year Community College or equivalent
Quality of Subject Matter was assured by:
  • Consultations during development of instructional materials
  • SME Quality Report is posted in Skills Commons
Quality of Online/Hybrid Course Design assured by:
  • None

Copyright / Licensing

Primary License:
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.