Micro Computer, Customer Service Representative and Mobile Applications - Kirkwood Community College
The Customer Service Professional Certificate program is designed to prepare students for customer service roles with an emphasis on our Industry Partner businesses and positions. The Instructors will use facilitation, review techniques, role-play situations, and skills practice to ensure learning is transferring and students are being set up for success.
Introduces a variety of PC-based operating systems including DOS, Windows, UNIX and LINUX. Reviews the respective strengths of operating environments, along with the approaches used in providing systems management and software development support capabilities.
- Date:
- 2015
- Primary Material Type:
- Collection
- Institution:
- Kirkwood Community College
- Project Name:
- Iowa's Information Technology Healthcare Utilities and Manufacturing Network
- Funding Source:
- TAACCCT Round 4
- Subjects:
- Email Etiquette, Text Exercise, Word Ribbon Exercise, Microcomputer, Android, IOS, Mobile Applications
Industry / Occupation
- Industry Partner:
- Circle Computer Resources (CCR), GreatAmerica, Nordstrom’s, Ovation Networks, SecurityCoverage, UnityPoint HealthCare
- Industry Sector:
- Developmental Education
- Occupation:
- All Occupations (00-0000)
Education / Instructional Information
- Credential Type:
-
- Certificate
- Associate Degree
- Educational Level of Materials:
-
- 2nd Year Community College or equivalent
- Time Required:
- 13 - 16 weeks
- Language:
- English (United States)
- Interactivity Type:
- Mix of Active and Presentation.
- Quality Note:
- SME Quality Report is posted in Skills Commons
- Quality of Subject Matter was assured by:
-
- SME Quality Report is posted in Skills Commons
- Quality of Online/Hybrid Course Design assured by:
-
- Course Note:
- Information Technology
Accessibility
Copyright / Licensing