Syllabus and Class Calendar .Springfield. Customer Service Essentials Online materials

This course will be focused on an in-depth study of the support of customer and sales functions. A focus on communication (both written and verbal), understanding customer types and fulfilling expectations, sales processes and mechanics, and ultimately sales presentations and preparation. Other topics will include the ethics surrounding sales, call center and other service delivery options, and diversity in the workplace. Prerequisites: NONE Corequisites: NONE
Microsoft Word Customer Service online Syllabus (34 KB)
Microsoft Word Customer service online calendar (32 KB)
Microsoft Word Massasoit CC Review Process (210 KB)

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Date:
2016
Primary Material Type:
Articulation Processes and Agreement
Institution:
Springfield Technical Community College
Subjects:
Customer Service, Sales , Communications, Call Center, Diversity in the workplace, ethics and sales, customer service preparation

Industry / Occupation

Industry Partner:
Mass Mutual , Regional Employment Board (REB)
Industry Sector:
Educational Services (61)
Occupation:
Office and Administrative Support Occupations -- Customer Service Representatives (43-4051)

Education / Instructional Information

Instructional Program:
Education (13)
Credit Type:
  • Credit
Credential Type:
  • Certificate
Number of weeks per course:
14
Number of courses in the program:
12
Program Delivery Format:
Fully online

Copyright / Licensing

Primary License:
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.
 

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