CMA 110 - Medical Office Communications
CMA 110 - Medical Office Communications
This course prepares the student to use effective communication in the medical setting. The student will learn a variety of communication methods specific to the medical office.
Outcomes:
1. Use language/verbal skills that enable patients' understanding.
2. Recognize communication barriers.
3. Advocate on behalf of patients.
4. Respond to nonverbal communication.
5. Apply active listening skills.
6. Use appropriate body language and other nonverbal skills in communicating with patient, family and staff.
7. Demonstrate awareness of the territorial boundaries of the person when communicating.
- Date:
- 2015
- Primary Material Type:
- Online Course
- Other Material Types:
- Collection
- Institution:
- Linn-Benton Virtual College
- Project Name:
- LB iLearn Online
- Funding Source:
- TAACCCT Round 3
- Subjects:
- Medical, Communications
Industry / Occupation
- Industry Partner:
- Corvallis Internal Medicine, PC. - Acted as SME and provided content
- Industry Sector:
- Health Care and Social Assistance (62)
- Occupation:
- Healthcare Practitioners and Technical Occupations (29-0000)
Education / Instructional Information
- Instructional Program:
- Health Professions and Related Clinical Sciences (51)
- Educational Level of Materials:
-
- 1st year Community College or equivalent
- Time Required:
- 1 credit ~ 30 hours of student time
- Language:
- English (United States)
- Interactivity Type:
- Mix of Active and Presentation.
- Quality Rubric:
- QM
- Quality Note:
- This course was subjected to a six step review process: 1. A SME creates the outline and all content. The course is submitted to a course developer for implementation into the CANVAS LMS system. Areas of confusion or items that need additional clarity are identified and remediated. 3. An instructional design checklist is applied to ensure ADA, UDL, and Creative Commons compliance. 3. Course is reviewed using a modified Quality Matters Rubric. 4. The initial offering is by the original SME to identify other necessary revisions. 5. Course goes through a secondary Quality Improvement process evaluation by an Instructional Designer and is subject to a Quality Improvement checklist. 6. Course is reviewed by third-party evaluator acting in the role of a SME.
- Quality of Subject Matter was assured by:
-
- Consultations during development of instructional materials
- Participation as an ongoing member of team developing the instructional materials
- Conducting an evaluation of the instructional materials and providing a report
- Using an approved rubric to conduct the evaluation of the instructional materials and providing a report
- Other
- Quality of Online/Hybrid Course Design assured by:
-
- Custom Quality Rubric
- Expertise of Project's Instructional Designers
- Course Note:
- Allied Health
Accessibility
- Accessibility Features:
-
- Text Access - Text to Speech
- Text Adjust - Compatible
- Text Adjustment - Adjust Font and Colors
- Reading Layout - Reflow the Text
- Reading Layout - Page numbers match printed material
- Reading Layout - Reflow the Text
- Hyperlinks Rendered As Active
- Colors Compatible With Assistive Technology
- Contrast Ratio of at Least 4.5:1.
- Non-Decorative Images Have Alt Text
- Decorative Images Marked With Null Alt Text
- Transcript Provided With Audio Content
Copyright / Licensing
- Copyright Owner:
- LB iLearn Online
Except where otherwise noted, the works contained in this website are licensed under a
Creative Commons
Attribution 4.0 International License. Accessibility Support Strategy.
Terms of Service.