Customer Service Training
This is an activity sheet for CUNY Kingsborough Community College’s Customer Service/ Resiliency Module. It focuses on customer-centric dining experiences and how to ensure ongoing quality service. There are several suggested activities for students to partake in that allow them to practice skills related to creating customer service experiences.
The entire training can be accessed here on Skills Commons: https://www.skillscommons.org/handle/taaccct/11023
- Date:
- 2014
- Primary Material Type:
- Drill and Practice
- Institution:
- City University of New York
- Project Name:
- Northeast Resiliency Consortium
- Funding Source:
- TAACCCT Round 3
- Subjects:
- customer service, resiliency, NRC, Northeast Resiliency Consortium
Industry / Occupation
- Industry Partner:
- N/A
- Industry Sector:
- Accommodation and Food Services (72)
- Occupation:
- Food Preparation and Serving Related Occupations (35-0000)
Education / Instructional Information
- Educational Level of Materials:
-
- 1st year Community College or equivalent
- 2nd Year Community College or equivalent
- Language:
- English (United States)
- Interactivity Type:
- Presentation only - requires user to navigate through content.
- Quality Rubric:
- Other
- Quality Note:
- Uploaded Document Describing Third Party Review Process: https://www.skillscommons.org/handle/taaccct/11916
- Quality of Subject Matter was assured by:
-
- Using an approved rubric to conduct the evaluation of the instructional materials and providing a report
- Quality of Online/Hybrid Course Design assured by:
-
Accessibility
- Accessibility Features:
-
- Text Access - Text to Speech
- Text Adjust - Compatible
- Text Adjustment - Adjust Font and Colors
- Reading Layout - Reflow the Text
- Reading Layout - Page numbers match printed material
- Reading Layout - Reflow the Text
- Reading Order - Digital resource layout
- Structural Markup - Navigation Text
- Structural Markup - Lists
- Structural Markup - eReader application
- Table Markup
- Colors Compatible With Assistive Technology
- Contrast Ratio of at Least 4.5:1.
- Language - Markup
- Language - Passage Markup
- Non-Decorative Images Have Alt Text
- Decorative Images Marked With Null Alt Text
- Complex Images, Charts, and Graphs Have Text Descriptions
- Non Flickering Content
- Interactive - Keyboard
- Interactive - Markup
- Interactive - Text prompts
Copyright / Licensing