Customer Service Training

This is an activity sheet for CUNY Kingsborough Community College’s Customer Service/ Resiliency Module. It focuses on customer-centric dining experiences and how to ensure ongoing quality service. There are several suggested activities for students to partake in that allow them to practice skills related to creating customer service experiences. The entire training can be accessed here on Skills Commons: https://www.skillscommons.org/handle/taaccct/11023
Date:
2014
Primary Material Type:
Drill and Practice
Institution:
City University of New York
Project Name:
Northeast Resiliency Consortium
TAACCCT Round:
3
Subjects:
customer service, resiliency, NRC, Northeast Resiliency Consortium

Industry / Occupation

Industry Partner:
N/A
Industry Sector:
Accommodation and Food Services (72)
Occupation:
Food Preparation and Serving Related Occupations (35-0000)

Education / Instructional Information

Credit Type:
  • Non-Credit
Credential Type:
  • None
Educational Level of Materials:
  • 1st year Community College or equivalent
  • 2nd Year Community College or equivalent
Language:
English (United States)
Interactivity Type:
Presentation only - requires user to navigate through content.
Quality Rubric:
Other
Quality Note:
Uploaded Document Describing Third Party Review Process: https://www.skillscommons.org/handle/taaccct/11916
Quality of Subject Matter was assured by:
  • Using an approved rubric to conduct the evaluation of the instructional materials and providing a report
Quality of Online/Hybrid Course Design assured by:
  • None

Accessibility

Accessibility Evaluation Report:
https://www.skillscommons.org/handle/taaccct/11821
Accessibility Features:
  • Text Access - Text to Speech
  • Text Adjust - Compatible
  • Text Adjustment - Adjust Font and Colors
  • Reading Layout - Reflow the Text
  • Reading Layout - Page numbers match printed material
  • Reading Layout - Reflow the Text
  • Reading Order - Digital resource layout
  • Structural Markup - Navigation Text
  • Structural Markup - Lists
  • Structural Markup - eReader application
  • Table Markup
  • Colors Compatible With Assistive Technology
  • Contrast Ratio of at Least 4.5:1.
  • Language - Markup
  • Language - Passage Markup
  • Non-Decorative Images Have Alt Text
  • Decorative Images Marked With Null Alt Text
  • Complex Images, Charts, and Graphs Have Text Descriptions
  • Non Flickering Content
  • Interactive - Keyboard
  • Interactive - Markup
  • Interactive - Text prompts

Copyright / Licensing

Primary License:
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.