Culinary Customer Service and Resiliency Training

• DeLange, Lisa

	Customer Service Resiliency Training - Introduction (99 KB)
	Customer Service Resiliency Training - Concept of Care (106 KB)
	Customer Service Resiliency Training - First Impressions and Upkeep (100 KB)
	Customer Service Resiliency Training - Connecting with the Customer (101 KB)
	Customer Service Resiliency Training - Constomer Centric Service (98 KB)
	Customer Service Resiliency Training - Complaints and Recovery (100 KB)
	Customer Service Resiliency Training - What Does Resiliency Mean (100 KB)
	Customer Service Resiliency Training - Emergency Organizing (99 KB)

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Date:

2014-06

Primary Material Type:

Instructor and/or Advisor/Case Manager Support Materials

Institution:

City University of New York

Project Name:

Northeast Resiliency Consortium

Subjects:

culinary resiliency customer service emergency training

Industry / Occupation

Industry Partner:

Coney Island Alliance assisted with connecting Kingsborough with local employers and students who would benefit from this program.

Industry Sector:

Accommodation and Food Services (72)

Occupation:

Food Preparation and Serving Related Occupations (35-0000)

Education / Instructional Information

Instructional Program:

Personal and Culinary Services (12)

Credit Type:

• Non-Credit

Credential Type:

• None

Derivative Work from Other's Materials:

http://en.wikipedia.org/wiki/Northeast_blackout_of_2003
http://en.wikipedia.org/wiki/Hurricane_Frances
http://en.wikipedia.org/wiki/Hurricane_Sandy
http://en.wikipedia.org/wiki/December_2010_North_American_blizzard

Number of weeks per course:

12

Number of courses in the program:

1

Program Delivery Format:

Face-to-face

Copyright / Licensing

Copyright Owner:

Kingsborough Community College

Primary License:

This work is licensed under a Creative Commons Attribution 4.0 International License.