Title: FAQ's
Course: Web Accessibility MOOC for Educators > Section: Get Started

FAQ (frequently asked questions)

Q. What browser should I use for this course?

A. We support the latest versions of Chrome, Firefox, Safari, and Internet Explorer. Find details, including troubleshooting tips in our student guide on Supported Browsers.

Q. What can I do to improve video playback?

A. Check your browser settings and ensure the security setting isn't so high that the videos are blocked. Visit the guide on browser settings and scroll down to the section on "Browser Privacy Settings."

Q. What can I do to focus on the discussion topics created by the instructors?

A. Use the links to discussion topics found in Modules. This will help you stay focused on the course content without the distraction of the busy/active/swarming discussion forums.

Q. Is this course graded? Will I receive a grade?

A. This course is not graded. You will, however, be able to check your learning in various places throughout the course.

Q. Will I receive a Certificate for completing the course?

A. No, you will not receive a Certificate for completing the course. This course does NOT count for any academic credit at any of the colleges in the Colorado Community College System or elsewhere. We know you are busy and want to provide you with an opportunity to participate as little or as much as you want, with no pressure for completion, so we will keep the requirements simple and easy. This course aligns with some competencies that are part of the Colorado Community College System's faculty development requirements, it is designed for you to take with a more individualized path to obtain the specific skills you need to help you with your career. We know you are busy. This course provides you the opportunity to participate as little or as much as you want, with no pressure for completion.

Q. How do I contact the course manager?

A. Use the 'Tech Help....' discussion for course logistics questions, requests, and feedback. Staff will be monitoring these forums daily to address the needs of all students. We cannot disclose our actual physical location, as we are protecting our zombie shelter from unexpected visitors at this time.

Q. I need technical help. What do I do?

A. Post to the 'Tech Help....' discussion and we'll get back to you. Be as descriptive as you can: such as what type of computer (PC, Mac, phone) and what browser (Safari, Firefox, Chrome, IE) and what page you were looking at, or what you were trying to do, when the error occurred.

Q. Can I access the course on my smartphone or tablet?

A.  Yes! Read our Mobile Apps guide for Smartphones (iOS and Android) and Tablet guide for iPads. Canvas apps are free in iTunes and Google Play.

Q. How do I drop the course?

A. If you want to drop this course, read this guide to find out when and how you can do that. But remember, there are no minimum participation requirements so we encourage you to hang in there.