Title: Technical Difficulties Accessing Outside Resources?
Course: Web Accessibility MOOC for Educators > Section: What is Accessibility and How Does it Apply to my Job?

Can't access video or interactive content

This is just an informational page on technical glitches within the course.Depending on what browser you are using, participants have been experiencing issues with the outside linked content within the Canvas platform. Please read below if you stumble upon a page that doesn't display content.

While developing this course, we have tried to ensure you will be able to visit the course from many different types of devices and a variety of browsers or mobile apps. Often, it is a simple browser security setting is the culprit when you cannot access video or interactive content.

You might see this.....

Or the content just will not load.....

- Make sure you are using a supported browser or app (Links to an external site.). If you are not using a supported web browser, update their browser or try a different browser. We have found that the web browser Chrome is having difficulty loading outside content within the Canvas platform. Please use either FireFox or Safari.
- If you are using a supported browser check the browser security settings. Visit the lesson on Supported Browsers (Links to an external site.) and look for the section regarding 'browser security settings' to learn about browser security setting issues and information on how to remedy the problem
- If you have followed all the steps above and still cannot see the video or outside link, click the pink/red hyperlink on the page. The content will then open in a new browser window. You will have to navigate back to the Canvas browser tab or window to continue the course.