Title: Initiating a Nonconformance
Course: PW-Course-Import-Test > Section: Module 6: Non Conformance and CAPA

Module 6

During the inspection process when a nonconforming component or manufacturing process is found, a quality inspector would initiate a nonconformance report to document the issue that was found. Once the nonconformance report has been initiated a problem statement explaining the nonconformance is written.

There is a lot of information that one can include in a non conformance statement. But the idea here is to include only information that is relevant to get the investigation started. Too little information can impede the investigator’s ability to perform a thorough investigation. Too much information, on the other hand, may distract the investigator from the true non conformance.

Depending on the quality system that the company has, you will be writing the nonconformance in a form or typing it in a computer program.  Whatever system the company uses, the basic information that goes into a non conformance report remains the same.

What to Include in a Non Conformance?

The basic information that goes in the non conformance report that a quality inspector initiates is as follows:

1. Part Number
2. Lot Number
3. Drawing Number
4. Quantity Received or Quantity Produced
5. Quantity Inspected
6. Specification per drawing
7. Nature of Non conformance

Here is an example of one software for management of non conformances. In this video the presenter explains the functionality and benefits of the non conformance software developed by a company called QISS. There is a lot of competition by several companies that develop similar software. The cost of this software can range from a few thousand dollars to hundreds of thousands of dollars.

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If the company that you worked in had this kind of software, then you would be recording the non conformance in such software and not on paper. The software can be programmed in such a way that it sends an email to all relevant people in a company when a non conformance is initiated.