Title: Personal Computer Help Desk (25366)

Syllabus
  Syllabus
Schedule
  Schedule
Textbook
Course Orientation
  Welcome Video
  Orientation Learning Objectives
  Activity 1: Syllabus and Course Schedule
  Activity 2: Adobe Connect Class Meeting (Click the folder)
    Adobe Connect Tutorial
    Class Meeting Link (Adobe Connect)
  Activity 3: Watch It
  Important Reminders!
  Orientation Quiz
Competency Modules
  Competency 1 - Demonstrate How to Interact with Users
    Introduction
    Competency 1.1 Summarize Evolution of User support
      Learning Objectives
      Read it
      Watch It _ Microsoft Paint
      Competency 1.1 Quiz
    Competency 1.2 Analyze Customer Service Skills
      Learning Objectives
      Read it
      Watch It - Microsoft Word
      Competency 1.2 Quiz
    Competency 1.3 Develop Document Support
      Lerning Objectives
      Read it
      Watch It - Microsoft Word & Paint
      Competency 1.3 Quiz
    Competency 1.4 Differentiate Troubleshooting Skills
      Learning Objectives
      Read it
      Watch It - Information Document
      Competency 1.4 Quiz
    Competency 1 Project
    Competency 1 Class Meeting
  Competency 2 - Evaluate User Support
    Introduction
    Competency 2.1 Determine Common Problems
      Learning Objectives
      Read it
      Watch It - Creating a Draft - Part 1
      Competency 2.1 Quiz
    Competency 2.2 Devise Support Operations
      Learning Objectives
      Read it
      Watch It - Creating A Draft - Part 2
      Competency 2.2 Quiz
    Competency 2.3 Formulate Budgets and Staffing needs
      Learning Objectives
      Read it
      Watch It - Using Paint to Crop Images
      Competency 2.3 Quiz
    Competency 2.4 Establish Product Standards
      Learning Objectives
      Read it
      Watch It - Word Document Development
      Competency 2.4 Quiz
    Competency 2 Project
    Competency 2 Class Meeting
  Competency 3 – Manage and Support User Resources
    Introduction
    Competency 3.1 Assess Support Needs
      Learning Objectives
      Read it
      Competency 3.1 Quiz
    Competency 3.2 Organize Installation Methodology
      Learning Objectives
      Read it
      Competency 3.2 Quiz
    Competency 3.3 Establish Training Processes
      Learning Objectives
      Read it
      Competency 3.3 Quiz
    Competency 3.4 Choose Support Utilities
      Learning Objectives
      Read it
      Competency 3.4 Quiz
    Competency 3 Project
    Competency 3 Class Meeting
Discussion Board
  Self-Introdcution
  Q & A
Course Disclaimers
  U. S. Department of Labor Disclaimer
  Creative Commons License