Title: Read it
Course: Personal Computer Help Desk (25366) > Section: Competency Modules

Required Reading:

- Read pages 53 to 96
- Review the Chapter 2 PowerPoint pdf provided by your instructor.
- Study Chapter 2 key terms provided by your instructor.

Optional Resources:

- Listening skills exercises: http://ezinearticles.com/?2-Easy-Exercises-to-Improve-Listening-Skills&id=845402
- Myers-Briggs Type Indicator Web site: www.myersbriggs.org/my-mbti-personality-type/mbti-basics/
- Web 2.0 article:  http://en.wikipedia.org/wiki/Web_2.0