Title: Read it
Course: Personal Computer Help Desk (25366) > Section: Competency Modules

Require Readings

- Read Pages 285 to 366
- Review the Chapter 7 PowerPoint pdf provided by your instructor
- Study Chapter 7 Key Terms provided by your instructor

Optional Resources:

- Article on mission statements: http://en.wikipedia.org/wiki/Mission_statement
- Chart to help determine help desk staffing levels: http://coastaltech.com/hd-staff.htm
- Microsoft certifications: http://www.microsoft.com/learning/en/us/certification/cert-overview.aspx
- Help Desk Institute (HDI) Web site: http://www.thinkhdi.com/default.aspx