Title: Learning Objectives
Course: Personal Computer Help Desk (25366) > Section: Competency Modules

In this chapter, students will be able to:

- Determine basic strategies for performing end-user needs analysis and assessment
- List steps analysts undertake to analyze and assess a user’s needs
- Examine common tools that help support specialists to conduct a user needs assessment project
- Establish tasks in managing a user needs assessment project
- Describe project management software tools