Title: Read it
Course: Personal Computer Help Desk (25366) > Section: Competency Modules

Required Readings:

- Read pages 367 to 418
- Review the Chapter 9 PowerPoint pdf provided by your instructor
- Study Chapter 9 Key Terms provided by your instructor

Optional Resources:

- Article about user needs assessment and task analyses: www.otal.umd.edu/hci-rm/dvlpmeth.html
- Article on the build-versus-buy decision: www.developer.com/mgmt/article.php/1488331
- Online, collaborative flowcharts: http://flowchart.com
- Video course on Microsoft Project 2010: http://office.microsoft.com/en-us/project-help/getting-started-with-project-2010-RZ101831071.aspx?CTT=5&origin=HA101978264
- Creating a project plan: http://office.microsoft.com/en-us/project-help/create-a-project-plan-in-5-easy-steps-HA001136153.aspx