Title: Learning Objectives
Course: Personal Computer Help Desk (25366) > Section: Competency Modules

In this chapter, students will be able to:

- Contrast how changes in computer technology over time have affected computer use
- Classify end users
- Appraise resources computer users need and major categories of end-user software
- Identify common problems encountered by users Job market demand for user support workers
- Identify common ways to organize and provide support services
- Describe typical position for user support staff
- Demonstrate  knowledge, skills, and abilities for an entry-level support position
- Compare career paths for user support workers