Title: Read it
Course: Personal Computer Help Desk (25366) > Section: Competency Modules

Required Readings:

- Read pages 479 to 522
- Review the Chapter 11 PowerPoint pdf provided by your instructor
- Study Chapter 11 Key Terms provided by your instructor

Optional Resources:

- How to design training evaluation forms: www.ehow.com/how_5070880_design-training-evaluation-forms.html
- Resources for training design: http://managementhelp.org/trng_dev/design/design.htm
- Article on application software training methods: http://findarticles.com/p/articles/mi_hb3325/is_4_8/ai_n29148961