Title: Learning Objectives
Course: Personal Computer Help Desk (25366) > Section: Competency Modules

In this chapter, students will be able to:

- Develop the mission of a support group and the features of a mission statement
- Develop items in a typical user support budget
- Set up Staffing a help desk
- Support staff training programs
- Evaluate support staff performance
- Review industry certifications for support professionals
- Review professional help desk and user support associations
- Point out ethical principles that guide the professional behavior of support workers