Title: Introduction
Course: System Analysis and Design: Project Mana gement (17338) > Section: Competency Modules

Project quality management is a difficult knowledge area to define. The International Organization for Standardization (ISO) defines quality as  the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs  (ISO8042:1994) or  the degree to which a set of inherent characteristics fulfils requirements.  (ISO9000:2000).