Course: BFM 203 Water Treatment and Control

Lecture

(7/7)

Identifying Taste and Odor Problems

Customers are likely the best source of information about your distribution system. All employees who deal with customer complaints should use a standard complaint form so trends as well as individual events can be tracked. Dissatisfied customers should be treated courteously and respectfully. They are more helpful than they may seem at the time of the call! New operators must be trained to provide clear, effective, and consistent customer feedback. Contradictions among operators and incorrect information can deteriorate customer confidence.

A key component in controlling taste and odor issues is to recognize that the problem exists. In addition, operators must carefully review water quality test results. Samples should be collected from the source and the distribution system, then determine the cause of the issue. Investigate alternate treatment options and implement an appropriate solution.

Increasing public awareness is also important. Remember that prevention of unpleasant taste and odors in public water supplies is usually more effective and economical than treatment.