Course: Career Communication

Formal Communication Introduction and Assignments

Formal communication is any type of verbal presentation or document intended to share information and which conforms to established professionalrules, standards and processes and avoids using slang terminology. The main types of formal communication within a business are (1) downward where information moves from higher management tosubordinate employees, (2) upward where information moves from employees to management and (3) horizontal where information is shared between peers.

Objectives:

At the end of this module, you will be able to:

- Demonstrate effective communication in a workplace setting (with colleagues, supervisors, suppliers, customers).
- Create and read documents, forms, and formats.

Assignments

1. Read Common Causes of Problems in the Workplace Communication Lecture
2. Read Effective Internal Workplace Communications Lecture
3. Read Supervisor and Employee Communications Lecture
4. Read Developing a Basic Communications Plan Lecture
5. Read the Forms, Forms, Forms Lecture
6. Complete the Business Document Lab
7. Complete the Reading a Work Schedule Assignment
8. View the How to Read and Fill Out a Work Order presentation
9. View the Completed Work Order
10. Read Clear Work Instructions and a Plan Lecture
11. Read Why are Inspection Records So Important? Lecture
12. View the Ride Inspection record
13. Read the Reading a Time Lecture