Title: Conflict Managment Quiz
Course: Career Communication > Section: COM105-Career Communication

Q: What is the conflict about?
- Scarce resources
- Poor performance
- Poor communication
- Differing interests
A: Poor performance

Q: What is the problem to be resolved?
- Mark is kind of a jerk and has never really liked me anyway.
- I have not been doing my part of the work.
- Our team needs more time to complete the order.
- Mark did not make the expectations very clear to me from the beginning.
A: I have not been doing my part of the work.

Q: What solutions are there?
- I need to quit the job and find something I enjoy.
- Mark needs to communicate better with our team.
- I need to show up on time and work while I am on the clock.
- None. Nobody yells at me like this. I will wait until our supervisor comes back from vacation.
A: I need to show up on time and work while I am on the clock.

Q: Negotiate a final solution
- Mark, get lost you jerk.
- I will get here when I get here and that’s that.
- I will set an alarm to be here on time and will check my phone only on my breaks.
- I quit!
A: I will set an alarm to be here on time and will check my phone only on my breaks.

Q: What roadblocks might come up that will block you from using your solution?

This question has at least 2 answers
- I may do well for a few months and fall back into my same habits.
- I may get fired when my supervisor returns.
- I might not take responsibility for my own actions and will make excuses why I can’t be to work on time.
- The world might end!
A: I may do well for a few months and fall back into my same habits.; I may get fired when my supervisor returns.; I might not take responsibility for my own actions and will make excuses why I can’t be to work on time.