Course: Career Communication

Employees and employers should follow some basic steps when creating communication messages, including developing the message, choosing a communication medium and sending the message. Individuals receiving the communication read and interpret the message, complete the necessary actions and provide feedback if necessary. Employees and employers should carefully consider the individuals receiving the message. Individuals often have different educational or experience backgrounds, which commonly dictate how they will interpret and act upon business communication.

Features

Employees and employers must tailor business communication to the receiving audience. Regional locations, business departments and cultural diversity often affect how individuals receive and interpret a message. Effective business communication contains terminology, technical information and instructions easily understood by the receiving audience. Using a blanket message to communicate with all employees at one time may create confusion. Confusion often occurs when too much jargon or nonessential information is included in business communication.

Communication Structure

Effective business communication may follow a particular pattern. A common pattern is compliment-constructive comments-feedback. Employees and employers should consider opening their message by complimenting employees on their contribution to the company. These comments are followed by any constructive remarks or instructions requesting action by the employee. Feedback allows Employees and employers to receive additional information or commentary from employees. Employees and employers can also use employee feedback to create more effective future business communication.

Significance

Employees and employers use effective business communication to create an open organizational environment. Employees who are allowed to give feedback or provide input on business operations may feel like valued team members, ensuring that employees are loyal and productive on the job. Employees and employers may also educate and train managers on using effective business communication to maintain an open environment in which the owner, managers and employees can communicate freely.

Considerations

Business communication does not always follow the same process. Communication channels, the receiving audience and communication filters all affect business communication methods. Owners may create their own communication style depending on their personal education and experience. Customized communication methods also depend on the size of small business, number of business locations and standard communication channels that exist in the business industry.