Contents
- Page 4
- Communication
- Addressing the Patient
- Verbal Communication
- Nonverbal Communication
- Communication Under Stress
- Page 5
- Communication and Cultural Diversity
- Human Diversity
- Cultural Globalization
- Human Diversity Characteristics
- Cultural Diversity and Health Care
- Page 7
- Cultural Competency
- Becoming Culturally Competent
- Communication Is Critical to Success
- Communication Essentials
- Common Patient Types
- Mobile and Surgical Patient Communication