Title: Assignment 3 Personal Characteristics
Course: HCP 0796 Patient Care Technician > Section: Module 5

This assignment requires the student to analyze personal characteristics that healthcare workers must possess as well as the impact these characteristics have on those who interact with the healthcare provider. By utilizing personal experiences the student can see where they have been affected by a lack of character in another individual to gain the importance of these required personal characteristics with patient interactions. This assignment is worth 45 points.

After answering the questions please post by selecting the above title Assignment 3 and attach your file to submit.

Assignment

Answer the following questions to the best of your ability.  If you find information from an outside source for your response, please include where you found this information (this helps me to know that you didn't copy it from somewhere and that you didn't just make up this information).

1. Give some examples of times when you have been loyal to someone else.  Describe some times that you should have been loyal and were not.  What happened in these situations and why?  Describe instances when other people should have been loyal to you but were no.  What happened and why?  Why is loyalty important?
2. List some of the ways you feel you are different from other people.  Discuss how these differences affect relationships at work or at school.  What challenges and problems arise from differences and diversity?  Where does "common ground" come into this situation and how can you build upon it?
3. Describe how the Golden Rile can be applied to conflict resolution.
4. List several examples of bad manners and a lack of courtesy you have observed in people when you were the customer.  What impact did this behavior have on you and your perception of the company, and how should the behaviors be improved?
5. Discuss the concept of being cross-trained as a worker.  How can this benefit you and what are some of the disadvantages as well?