Title: Exam 1
Course: HCP 0796 Patient Care Technician > Section: Module 3

Q: What is a multi-skilled worker? Give two examples. List two benefits of employing multi-skilled workers.

Q: Explain why communication skills are vital in conflict resolution.

Q: List five personal appearance and grooming factors that result in an unprofessional image.

Q: Define personal image and describe how your personal image affects the patients you serve.

Q: Define diversity, list five examples of cultural differences, and explain why it's important to have a diverse health care workforce.

Q: Define "work ethic" and explain why it's important to have a strong work ethic.

Q: Describe three ways to ensure success during a practicum.

Q: What are basic skills and why are they important?

Q: Describe role models and mentors and explain their value.

Q: Explain why it's important to never falsify or exaggerate information about yourself on an application form or during an interview.