Title: Exam 2
Course: HCP 0796 Patient Care Technician > Section: Module 5

Q: Explain why coworkers should be treated as customers.

Q: What are manners and why are they important in the workplace? List five examples of good manners that should be implemented in the workplace setting.

Q: List three problems that may occur when communicating electronically and describe three ways to prevent them from happening.

Q: List four examples of customers found in health care settings. Explain why these individuals are considered to be customers.

Q: State the Golden Rule and describe why it's important in relationships.

Q: What are stereotypes and how do they impact first impressions? Provide an example to enhance your answer.

Q: List three examples of annoying and troublesome personal habits in the healthcare workplace setting.

Q: Describe how poor grammar and inappropriate vocabulary impact your professional image. How can you resolve this issue?

Q: Discuss the importance of maintaining professionalism after hours. How does this impact your personal life?

Q: Explain the difference between "good" and "bad" stress. Provide examples to support your answers.