Title: Final Exam
Course: HCP 0796 Patient Care Technician > Section: Module 8

Q: What is a multi-skilled worker? Give two examples. List two benefits of employing multi-skilled workers.

Q: Define personal image and describe how your personal image affects the patients you serve.

Q: List five personal appearance and grooming factors that result in an unprofessional image.

Q: Explain the importance of good time management skills and list five techniques to improve them.

Q: Explain the purpose of performance evaluations and list three ways to prepare for one.

Q: Define diversity, list five examples of cultural differences, and explain why it's important to have a diverse health care workforce.

Q: List two examples of employee theft that, at first glance, might not appear to be theft.

Q: Explain why communication skills are vital in conflict resolution.

Q: Define "work ethic" and explain why it's important to have a strong work ethic.

Q: Discuss the importance of confidentiality and HIPAA.