Title: Exam 6
Course: Allied Health Assistant (Phlebotomy) > Section: Module 8

Q: The results of a test can change because of:
- exercise
- stress
- posture
- all of the above
A: all of the above

Q: Protecting a sample from light is best done by:
- placing the sample in an amber-colored tube
- All tubes protect the sample from light.
- wrapping aluminum foil around the sample
- both A and C
A: both A and C

Q: Samples may be rejected for testing if:
- the sample was drawn above a running IV
- the sample was not labeled with the patient’s complete name
- an anticoagulated sample had a clot
- all of the above
A: all of the above

Q: Which occurrence is NOT a cause of sample rejection?
- clot in a red, black, or gold top tube
- clot in an EDTA tube
- hemolysis in a blood bank sample
- short draw in sodium citrate
A: clot in a red, black, or gold top tube

Q: The most critical step in phlebotomy is:
- cleansing the site
- patient identification
- proper needle length
- using the correct tube
A: patient identification

Q: Which statement best summarizes the quality of blood samples?
- Phlebotomy technique is not critical to test results.
- Sample handling has no effect on the laboratory results.
- Samples of low quality can produce inaccurate and potentially dangerous results.
- The laboratory will detect any problem with specimens.
A: Samples of low quality can produce inaccurate and potentially dangerous results.

Q: If the tourniquet is applied for longer than 1 minute, which of the following analytes will be elevated and will continue to increase the longer the tourniquet is applied?
- glucose
- blood urea nitrogen
- potassium
- creatinine
A: potassium

Q: Preexamination errors are variables that occur to a sample before the sample is tested. The type of error caused by a patient would be:
- the patient eating a candy bar when the test is supposed to be fasting
- the phlebotomist putting the incorrect name on the tube of blood
- the tube breaking in transport
- the sample not being put on ice when cooling of the specimen is required
A: the patient eating a candy bar when the test is supposed to be fasting

Q: Preexamination errors are variables that occur to a sample before the sample is tested. The type of error caused by the phlebotomist would be:
- the patient eating a candy bar when the test is supposed to be fasting
- the phlebotomist putting the incorrect name on the tube of blood
- the tube breaking in transport
- the technologist entering the wrong results for the patient into the computer
A: the phlebotomist putting the incorrect name on the tube of blood

Q: Preexamination errors are variables that occur to a sample before the sample is tested. A transportation error would be:
- the patient eating a candy bar when the test is supposed to be fasting
- the phlebotomist putting the incorrect name on the tube of blood
- the tube breaking in transport
- the technologist entering the wrong results for the patient into the computer
A: the tube breaking in transport

Q: Which one is NOT a preexamination error?
- keeping the tourniquet on longer than 1 minute
- the technologist running the wrong test on a sample
- the ammonia test not being placed on ice after collection
- filling the Protime tube half full
A: the technologist running the wrong test on a sample

Q: Which is a true statement?
- A phlebotomist must use both verbal and nonverbal communication.
- It is acceptable to show displeasure with a patient when his or her family is present.
- Looking at your watch is an acceptable way to communicate to a patient that you have more work to do.
- If patient curses at you, it is OK to curse back.
A: A phlebotomist must use both verbal and nonverbal communication.

Q: To achieve quality customer service, the phlebotomist must meet what customer needs?
- know the customer by name, determine the tests needed by the customer, know who the patient’s physician is
- know what the customer wants, determine the level of service received, and take action to satisfy the customer
- know what the customer’s insurance will pay for, keep the patient from waiting too long, say as little as possible to the patient
A: know what the customer wants, determine the level of service received, and take action to satisfy the customer

Q: When two people are communicating, they understand each other when they have a common understanding. This common ground is based on three frames of reference:
- language, nationality, experience
- education, nationality, seniority
- background, education, experience
A: background, education, experience

Q: The phlebotomist who tends to smooth over a conflict is known as a(n):
- accommodator
- collaborator
- controller
A: accommodator

Q: Unconscious postures, gestures, and facial expressions are known as:
- calisthenics
- kinesics
- cogitative
- objective
A: kinesics

Q: Which is a barrier to communication?
- The patient has a hearing impairment.
- The patient is unconscious.
- The patient is unable to speak English.
- all of the above
A: all of the above

Q: Which would NOT be part of patient satisfaction?
- skill of phlebotomist
- cleanliness of area
- professional appearance
- problems phlebotomist has at home
A: problems phlebotomist has at home

Q: The average person can listen at the rate of approximately ____ words per minute, and can speak at the rate of ____ words per minute.
- 1000–1500; 500–750
- 500–600; 100–200
- 200–400; 50-100
- 500–600; 400–500
A: 500–600; 100–200

Q: Eye contact is a method of ____ communication.
- nonverbal communication
- verbal communication
- long-distance communication
- direct communication
A: nonverbal communication

Q: You are having difficulty drawing blood from a patient and try two successive light blue top, citrate tubes for the collection of a Protime test. Both tubes fill only half full. To avoid redrawing the patient, you pour one tube into the other to make a full tube and send it to the lab. How will this affect the test results?

Q: A patient arrives to submit a sample for a chain of custody urine test. Upon entering the restroom, the patient says her 10-year-old daughter must go into the restroom with her because the child is afraid to be left alone. How should you handle this situation?

Q: You have just left one nursing home and collected a lavender top tube for a CBC. This tube is in the car in a resealable plastic bag. You leave the sample in the car while you go into the next nursing home on your schedule. The temperature outside is well below freezing and when you return to the car you notice the CBC specimen looks slightly frozen. How will this change the results of the CBC?