Title: Default for CCV-ESCF
Course: CCV-Employment Services: Foundational 4-16

Q: Research shows that people with disabilities are rated lower in production and performance than those without disabilities.
- True (Incorrect.)
- False (Correct.)
A: False

Q: Which of the following is not a strategy for building employer relationships to market your employment services:
- Not mentioning any services and benefits offered (Correct.)
- Determining business needs (Incorrect.)
- Promoting your services as a source for reliable workers (Incorrect.)
- Getting to know the employer (Incorrect.)
A: Not mentioning any services and benefits offered

Q: A few examples of networking and getting to know the employer are:
- Participating in community functions
- Find the decision maker.
- Requesting tours of the company.
- All of the above.
- None of the above.
A: All of the above.

Q: Identifying labor needs are something that employment consultants should always keep their eyes out for.
- True
- False
A: True

Q: Marketing tools are effective in introducing your message.
- True
- False
A: True

Q: Job bank assists in:
- Keeping employer information disorganized.
- Organizing the weekly spam emails you will send to employers.
- Updating the employer's business needs as they develop.
A: Updating the employer's business needs as they develop.

Q: Advantages of cold calls are:
- A high volume of businesses can be contacted
- Calls can be immediate
- All of the above
- None of the above
A: All of the above

Q: Which one of these is a point to remember when it comes to presenting to employers?
- You can take as long as you want when presenting to an employer
- Punctuality is not required
- Squeeze them in on a day you have a tight schedule
- All of the above
- None of the above
A: None of the above

Q: When evaluating a job match, a question that needs to be addressed is whether or not needed supports are available.
- True
- False
A: True

Q: During the informational interview, the employment specialist should always do all the talking.
- True
- False
A: False

Q: When facilitating a hiring decision:
- Present or negotiate a hire
- Arrange the employer presentation
- Do not follow up for the employer and job seeker to meet
- A and B
- None of the above
A: A and B

Q: An essential element of an effective job search includes:
- Expanding your network
- Exploring areas of preferred environments
- Having a disclosure plan
- All of the above
- None of the above
A: All of the above

Q: Prior to an employer presentation, it is important for the employment consultant to:
- Make sure you don’t mention anything about the prior informational interview
- Finally start assessing the job seeker’s strengths
- Make sure the job seeker’s positive personal profile aligns with skills, requirements, and culture of the workplace
- None of the above.
A: Make sure the job seeker’s positive personal profile aligns with skills, requirements, and culture of the workplace

Q: A functional résumé:
- Emphasizes the work history more than anything else
- Is good for limited work experience
- Highlights potential contributions into categorical skills
- A and C
- B and C
A: B and C

Q: Some of the benefits of employment include:
- Economic Power
- Gain Independence
- Avoid Society
- A and B
- All of the above
A: A and B

Q: When one discusses the “presumption of employment,” it means that everyone, regardless of his or her level or type of barrier to employment, has the capability and right to a job.
- True
- False
A: True

Q: Social Role Valorization consists of:
- Image Enhancement
- Competency Enhancement
- A Sense of Belonging
- A and B
- All of the above
A: All of the above

Q: Job seekers have the right to determine the type of employment and supports necessary to be successful based on an understanding of the choices available to them and to actively participate in the employment process.
- True
- False
A: True

Q: Customized Employment consists of the following concepts:
- ndividualizing the employment relationship between employees and employers to meet the needs of both parties.
- The provision of reasonable accommodations and supports necessary for the individual to perform the functions of a job.
- Job carving, self employment, or entrepreneurial initiatives.
- A and C
- All of the above
A: All of the above

Q: Community relationships, both at and away from work, lead to mutual respect and acceptance.
- True
- False
A: True

Q: Which one is NOT an evidence-based employment practice?
- Follow along supports end as soon as possible.
- A rapid job search approach is used.
- The goal is to focus services on competitive employment.
- Eligibility for employment services is based on customer choice.
A: Follow along supports end as soon as possible.

Q: The order of the steps in the community employment process is: 1. marketing and job development; 2. assessment and career planning; 3. job acquisition; 4. on-the-job training and supports; 5. ongoing supports.
- True
- False
A: False

Q: Which of the following is a KEY factor in best practices in school to career transition?
- Benefits counseling
- Youth empowerment
- Paid Employment
- Social and health linkages
A: Paid Employment

Q: From the employer’s perspective, they are not receptive to hearing about our job seekers as motivated employees who have the required skill sets nor are they interested in business solutions that improve the company’s productivity.
- True
- False
A: False

Q: Vermont’s Progressive Employment:
- Addresses employer and job candidate fears
- Reduces skills and confidence
- Eliminates the need for competitive employment
- Offers flexibility to meet employer and candidates ‘where they are at’
- A and D
- All of the above
A: A and D

Q: Professionalism as an Employment Specialist includes:
- Dress in a manner that fits the environment and occasion
- Be liked by the job seekers, family members and employers
- Write case notes and reports that are purposeful, concise, objective and easily understood
- Use disability and rehabilitation language and terms when interacting with employers
- A and C
- All of the above
A: A and C

Q: Which one is not a role of the Employment Consultant when assisting the new employee in the workplace?
- Being prepared in handling unexpected crisis
- Facilitating mentor relationships between employee and co-workers
- Training the employee to perform the job
- Being the employee's one friend.
- Developing a workplace supports plan
A: Being the employee's one friend.

Q: It is important for every employment specialist or job coach to get to know the jobsite and job of the newly hired employee.
- True
- False
A: True

Q: Supports and accommodations are any strategy that alleviates or lessens the effects of a specific challenge or barrier and helps people feel more helpless, incompetent, and uncomfortable.
- True
- False
A: True

Q: Roles of the on-the-job support staff include:
- Facilitating natural supports
- Manipulating the environment as needed
- Being seen as a business consultant
- All of the Above
- None of the Above
A: All of the Above

Q: A natural support is always a person who can assist another employee on a job.
- True
- False
A: False

Q: A workplace supports plan:
- Identifies who is responsible for delivering the support
- Makes the job seeker fend for himself/herself.
- Requires no planning; it's easy as pie.
- None of the above
A: Identifies who is responsible for delivering the support

Q: One way to help a new employee keep a job is by the employment specialist/support staff providing good customer service and follow-along
- True
- False
A: True

Q: Maintaining ongoing and regular contact with the employee and employer:
- Is not really vital to job retention
- Could potentially be vital to job retention
- Is absolutely vital to job retention
A: Is absolutely vital to job retention

Q: The satisfaction for both employer and job seeker:
- Helps maintain trust
- Determines additional or different support needs
- Helps you obtain additional information regarding employee’s progress
- All of the above
- None of the above
A: All of the above

Q: When dealing with a customer complaint, you should blame others or make excuses no matter what caused the problem.
- True
- False
A: False

Q: Habit 3 of Steven Covey’s “7 Habits of Highly Effective People” revolves around time management and self-management.
- True
- False
A: True