Title: Default for CCV-ESCF
Course: V-Employment Services Certificate: Developmental Disabilities

Q: Research shows that people with disabilities are rated lower in production and performance than those without disabilities.
- True (Incorrect.)
- False (Correct.)
A: False

Q: Which of the following is not a strategy for building employer relationships to market your employment services:
- Not mentioning any services and benefits offered (Correct.)
- Determining business needs (Incorrect.)
- Promoting your services as a source for reliable workers (Incorrect.)
- Getting to know the employer (Incorrect.)
A: Not mentioning any services and benefits offered

Q: A few examples of networking and getting to know the employer are:
- Participating in community functions
- Find the decision maker.
- Requesting tours of the company.
- All of the above.
- None of the above.
A: All of the above.

Q: Identifying labor needs are something that employment consultants should always keep their eyes out for.
- True
- False
A: True

Q: Marketing tools are effective in introducing your message.
- True
- False
A: True

Q: Job bank assists in:
- Keeping employer information disorganized.
- Organizing the weekly spam emails you will send to employers.
- Updating the employer's business needs as they develop.
A: Updating the employer's business needs as they develop.

Q: Advantages of cold calls are:
- A high volume of businesses can be contacted
- Calls can be immediate
- All of the above
- None of the above
A: All of the above

Q: Which one of these is a point to remember when it comes to presenting to employers?
- You can take as long as you want when presenting to an employer
- Punctuality is not required
- Squeeze them in on a day you have a tight schedule
- All of the above
- None of the above
A: None of the above

Q: When evaluating a job match, a question that needs to be addressed is whether or not needed supports are available.
- True
- False
A: True

Q: During the informational interview, the employment specialist should always do all the talking.
- True
- False
A: False

Q: When facilitating a hiring decision:
- Present or negotiate a hire
- Arrange the employer presentation
- Do not follow up for the employer and job seeker to meet
- A and B
- None of the above
A: A and B

Q: An essential element of an effective job search includes:
- Expanding your network
- Exploring areas of preferred environments
- Having a disclosure plan
- All of the above
- None of the above
A: All of the above

Q: Prior to an employer presentation, it is important for the employment consultant to:
- Make sure you don’t mention anything about the prior informational interview
- Finally start assessing the job seeker’s strengths
- Make sure the job seeker’s positive personal profile aligns with skills, requirements, and culture of the workplace
- None of the above.
A: Make sure the job seeker’s positive personal profile aligns with skills, requirements, and culture of the workplace

Q: A functional résumé:
- Emphasizes the work history more than anything else
- Is good for limited work experience
- Highlights potential contributions into categorical skills
- A and C
- B and C
A: B and C

Q: Some of the benefits of employment include:
- Economic Power
- Gain Independence
- Avoid Society
- A and B
- All of the above
A: A and B

Q: When one discusses the “presumption of employment,” it means that everyone, regardless of his or her level or type of barrier to employment, has the capability and right to a job.
- True
- False
A: True

Q: Social Role Valorization consists of:
- Image Enhancement
- Competency Enhancement
- A Sense of Belonging
- A and B
- All of the above
A: All of the above

Q: Job seekers have the right to determine the type of employment and supports necessary to be successful based on an understanding of the choices available to them and to actively participate in the employment process.
- True
- False
A: True

Q: Customized Employment consists of the following concepts:
- ndividualizing the employment relationship between employees and employers to meet the needs of both parties.
- The provision of reasonable accommodations and supports necessary for the individual to perform the functions of a job.
- Job carving, self employment, or entrepreneurial initiatives.
- A and C
- All of the above
A: All of the above

Q: Community relationships, both at and away from work, lead to mutual respect and acceptance.
- True
- False
A: True

Q: Which one is NOT an evidence-based employment practice?
- Follow along supports end as soon as possible.
- A rapid job search approach is used.
- The goal is to focus services on competitive employment.
- Eligibility for employment services is based on customer choice.
A: Follow along supports end as soon as possible.

Q: The order of the steps in the community employment process is: 1. marketing and job development; 2. assessment and career planning; 3. job acquisition; 4. on-the-job training and supports; 5. ongoing supports.
- True
- False
A: False

Q: Which of the following is a KEY factor in best practices in school to career transition?
- Benefits counseling
- Youth empowerment
- Paid Employment
- Social and health linkages
A: Paid Employment

Q: From the employer’s perspective, they are not receptive to hearing about our job seekers as motivated employees who have the required skill sets nor are they interested in business solutions that improve the company’s productivity.
- True
- False
A: False

Q: Vermont’s Progressive Employment:
- Addresses employer and job candidate fears
- Reduces skills and confidence
- Eliminates the need for competitive employment
- Offers flexibility to meet employer and candidates ‘where they are at’
- A and D
- All of the above
A: A and D

Q: Professionalism as an Employment Specialist includes:
- Dress in a manner that fits the environment and occasion
- Be liked by the job seekers, family members and employers
- Write case notes and reports that are purposeful, concise, objective and easily understood
- Use disability and rehabilitation language and terms when interacting with employers
- A and C
- All of the above
A: A and C

Q: Which one is not a role of the Employment Consultant when assisting the new employee in the workplace?
- Being prepared in handling unexpected crisis
- Facilitating mentor relationships between employee and co-workers
- Training the employee to perform the job
- Being the employee's one friend.
- Developing a workplace supports plan
A: Being the employee's one friend.

Q: It is important for every employment specialist or job coach to get to know the jobsite and job of the newly hired employee.
- True
- False
A: True

Q: Supports and accommodations are any strategy that alleviates or lessens the effects of a specific challenge or barrier and helps people feel more helpless, incompetent, and uncomfortable.
- True
- False
A: True

Q: Roles of the on-the-job support staff include:
- Facilitating natural supports
- Manipulating the environment as needed
- Being seen as a business consultant
- All of the Above
- None of the Above
A: All of the Above

Q: A natural support is always a person who can assist another employee on a job.
- True
- False
A: False

Q: A workplace supports plan:
- Identifies who is responsible for delivering the support
- Makes the job seeker fend for himself/herself.
- Requires no planning; it's easy as pie.
- None of the above
A: Identifies who is responsible for delivering the support

Q: One way to help a new employee keep a job is by the employment specialist/support staff providing good customer service and follow-along
- True
- False
A: True

Q: Maintaining ongoing and regular contact with the employee and employer:
- Is not really vital to job retention
- Could potentially be vital to job retention
- Is absolutely vital to job retention
A: Is absolutely vital to job retention

Q: The satisfaction for both employer and job seeker:
- Helps maintain trust
- Determines additional or different support needs
- Helps you obtain additional information regarding employee’s progress
- All of the above
- None of the above
A: All of the above

Q: When dealing with a customer complaint, you should blame others or make excuses no matter what caused the problem.
- True
- False
A: False

Q: Habit 3 of Steven Covey’s “7 Habits of Highly Effective People” revolves around time management and self-management.
- True
- False
A: True

Q: Developmental/Intellectual Disability. Which statement is most accurate?
- a)People with developmental disability also have intellectual disability. (a))
- People with intellectual disability also have developmental disability.
- a)People cannot have both intellectual and developmental disability.
- a)People with developmental disabilities have significant limitations.
A: People with intellectual disability also have developmental disability.

Q: Sheltered Workshops. Which statement is most accurate?
- a)Sheltered workshops are needed for people who cannot work in the community.
- a)Sheltered workshops provide valuable work and income for people with disabilities.
- a)Sheltered workshops are an outdated model that should be replaced.
- a)Sheltered workshops are illegal in most states.
A: a)Sheltered workshops are an outdated model that should be replaced.

Q: The Vermont State System of Care Plan is intended to help people with developmental disabilities, their families, advocates, service providers and policy makers understand how limited resources for individuals with developmental disabilities and their families are managed.
- True (Your answer is correct.)
- False (Your answer is incorrect.)
A: True

Q: Which method would be the best for gathering authentic information about a person during the discovery/assessment process?
- a)Reading their chart/records.
- a)Spending time with them in an activity of their choice.
- a)Administering a standardized test.
- a)Asking their former teachers or employers.
A: a)Spending time with them in an activity of their choice.

Q: Employment can result in the following:
- a)Social Capital
- a)Enhanced Self-Worth
- a)Self-Realization
- a)All the above
A: a)All the above

Q: When teaching a task it is best to:
- a)Use your preferred learning style because it is your strength.
- a)Always use visual cues.
- a)Determine the individual's preferred learning style.
- a)None of the above.
A: a)Determine the individual's preferred learning style.

Q: During the Discovery Process you want to determine:
- a)The ideals conditions of employment.
- a)What motivates the individual.
- a)Supports the individual needs for success.
- a)All the above.
A: a)All the above.

Q: Brandon Training School is:
- a)A training facility for workers with disabilities.
- a)The former Vermont state institution for individuals with developmental disabilities.
- a)The current Vermont state institution for individuals with developmental disabilities.
- a)None of the above.
A: a)The former Vermont state institution for individuals with developmental disabilities.

Q: Supported Employment programs in Vermont are funded by:
- a)Medicaid Waiver
- a)Division of Vocational Rehabilitation
- a)Both A and B
- a)None of the above.
A: a)None of the above.

Q: Which statement is most accurate for sheltered workshops in the U.S.A.?
- a)75% of people with ID/DD remain in sheltered workshops.
- a)Sheltered workshops are illegal and no longer exist.
- a)People with disabilities prefer sheltered workshops.
- a)Sheltered workshops are the safest place for people with ID/DD.
A: a)75% of people with ID/DD remain in sheltered workshops.

Q: Match the significant Legislation Practices with the Description
- Olmstead Court Decision | Upheld the rights of individuals with disabilities to live in the community and not be institutionalized.
- Workforce Investment Act | Upheld the rights of individuals with disabilities to live in the community and not be institutionalized.
- Rehabilitation Act | Defined supported employment.
- IDEIA | All students should have paid employment before they leave school.
- Americans with Disabilities Act | Civil Rights Act that prohibits the discrimination against qualified individuals with disabilities.
- Ticket to Work/Work Incentives ImprovementAct | Provides greater opportunities for people to participate in the workforce and lessens dependency on public benefits.
- Technology Act | Supports the full participation and application of technology in the workplace and homes.
- Affordable Care Act | Law that prohibits pre-existing conditions exclusions
- Rehabilitation Services Regulation Reform | Redefined the term “employment outcome” to mean “an individual with a disability working in an integrated setting.”
- Rehabilitation Amendment Act | Emphasizes choice and self-determination in IPE’s.

Q: Customized Employment includes:
- Discovery
- Self-Employment
- Employer Negotiation
- All of the above
A: All of the above

Q: Which tool is used to provide discreet instruction for job performance?
- Functional Behavioral Analysis
- Task Analysis
- Community-Based Functional Assessment
- Workplace Culture Survey
A: Task Analysis

Q: Which would be the best way to make connections with employers?
- The newspaper want ads.
- The Department of Labor.
- Business networking events.
- Telephone calls to businesses.
A: Business networking events.

Q: "Customized Employment” is way of compensating workers with disabilities at a lower pay rate because their production may not be comparable to other coworkers and therefore customized to their abilities.
- True (Incorrect)
- False (Correct)
A: False

Q: If an employee demonstrates some challenging/inappropriate behaviors on the job, the best approach is:
- Develop a behavior plan to extinguish the behavior.
- Find the employee a new job.
- Let the employer determine how to handle their employee.
- Try to determine what the behavior means first.
A: Try to determine what the behavior means first.

Q: Which of the following is the most accurate in terms of job development?
- The best jobs are always listed in the want ads.
- The want ads are the best way to find a job.
- Most positions are filled without employer advertising.
- The hidden job market is not accessible.
A: Most positions are filled without employer advertising.

Q: Self-Employment is:
- An unrealistic goal for people with ID/DD.
- Very expensive to start.
- Used when community jobs cannot be found.
- A viable option if the individual chooses it.
A: A viable option if the individual chooses it.

Q: The best way to determine Workplace Culture is:
- Reading the workplace policy manual.
- Ask the supervisor or manager in charge.
- Take a tour and make observations.
- They can't be determined because they are hidden.
A: Take a tour and make observations.

Q: Which of the following could be considered a Compensatory Strategy?
- Making a visual checklist of tasks for the day.
- Using a cell phone or tablet with visual prompts.
- Following the floor tile pattern when mopping.
- All answers are correct.
A: All answers are correct.

Q: Which best describes Career Development for people with ID/DD?
- People with ID/DD don't like change so should stay in the same job.
- Jobs are hard to find so people should stay at them as long as possible.
- People with ID/DD can get tired of their job and may want to move on.
- People with ID/DD like routine and are happy staying in the same job.
A: People with ID/DD can get tired of their job and may want to move on.