COURSE INFORMATION

Learner Competencies and Outcomes

Upon completion of this course module, the student will be able to:

  1. List a variety of career possibilities and areas of specialization open in medical office careers.
  2. Identify and demonstrate good work habits.
  3. Define and demonstrate appropriate business appearance and image.
  4. Prepare a letter of application and resume.
  5. Demonstrate and describe proper telephone techniques.
  6. Process incoming and outgoing mail.
  7. Schedule patient office appointments, hospital admissions, outpatient surgery, and ancillary testing.
  8. Assist patients in completing medical forms and processing medical insurance.
  9. Complete forms to release patient information.
  10. Maintain office equipment and supplies.
  11. Identify medical,legal and ethical responsibilities.
  12. Demonstrate an understanding of office safety and ergonomics.
  13. Prepare professional reports.
  14. Make travel arrangements.

Outline

  1. Professional And Career   Responsibilities
  2. Interpersonal Communications

                          A.                   A career in Administrative Medical Assistance
                          B.                   Traditional and Managed Care
                          C.                   Medicolegal and Ethical Responsibilities
                          D.                   The Receptionist
                          E.                   Telephone Procedures
                          F.                   Appointments

III. Records Management

                          A.                   Computers and Information Processing
                          B.                   Patients' Medical Records
                          C.                   Drug and Prescription Records
                          D.                   Filing Procedures

IV. Administrative Responsibilities

                          A.                   Office Maintenance and Management
                          B.                   Written Correspondence
                          C.                   Processing Mail and Telecommunications
                          D.                   Professional Reports and Travel Arrangements

V. Financial Administration

                          A.                   Fees, Credit, and Collection
                          B.                   Health Insurance Systems
                          C.                   Banking
                          D.                   Bookkeeping

VI. Employment

                          A.                   Resume, Cover Letter, Thank You Letter
                          B.                   The Job Interview

General Education Competencies

Students should prepare for twenty-first century challenges by gaining: 

1. Knowledge of human cultures and the physical and natural worlds through study in the sciences and mathematics, social sciences, humanities, histories, languages, and the arts.

2. Intellectual and practical skills, including

3. Personal and social responsibility, including

4. Integrative and applied learning, including synthesis and advanced accomplishment across general and specialized skills.