COURSE INFORMATION
Learner Competencies and Outcomes
Upon completion of this course module, the student will be able to:
- List a variety of career possibilities and areas of specialization open in medical office careers.
- Identify and demonstrate good work habits.
- Define and demonstrate appropriate business appearance and image.
- Prepare a letter of application and resume.
- Demonstrate and describe proper telephone techniques.
- Process incoming and outgoing mail.
- Schedule patient office appointments, hospital admissions, outpatient surgery, and ancillary testing.
- Assist patients in completing medical forms and processing medical insurance.
- Complete forms to release patient information.
- Maintain office equipment and supplies.
- Identify medical,legal and ethical responsibilities.
- Demonstrate an understanding of office safety and ergonomics.
- Prepare professional reports.
- Make travel arrangements.
Outline
- Professional And Career Responsibilities
- Interpersonal Communications
A. A career in Administrative Medical Assistance
B. Traditional and Managed Care
C. Medicolegal and Ethical Responsibilities
D. The Receptionist
E. Telephone Procedures
F. Appointments
III. Records Management
A. Computers and Information Processing
B. Patients' Medical Records
C. Drug and Prescription Records
D. Filing Procedures
IV. Administrative Responsibilities
A. Office Maintenance and Management
B. Written Correspondence
C. Processing Mail and Telecommunications
D. Professional Reports and Travel Arrangements
V. Financial Administration
A. Fees, Credit, and Collection
B. Health Insurance Systems
C. Banking
D. Bookkeeping
VI. Employment
A. Resume, Cover Letter, Thank You Letter
B. The Job Interview
General Education Competencies
Students should prepare for twenty-first century challenges by gaining:
1. Knowledge of human cultures and the physical and natural worlds through study in the sciences and mathematics, social sciences, humanities, histories, languages, and the arts.
2. Intellectual and practical skills, including
- inquiry and analysis
- critical and creative thinking
- written and oral communication
- quantitative literacy
- information literacy
- teamwork and problem solving
3. Personal and social responsibility, including
- civic knowledge and engagement (local and global)
- intercultural knowledge and competence
- ethical reasoning and action
- foundations and skills for lifelong learning
4. Integrative and applied learning, including synthesis and advanced accomplishment across general and specialized skills.