hi my name is Nancy salmon I'm want to
welcome you to help desktop skills I am
an adjunct professor here at Northern
Essex and I've been teaching for the
last 27 years in the computer science
department and I will be your instructor
for the course we're going to start this
orientation by logging into blackboard
first you go to your browser open that
up
sometimes it takes a few minutes so it's
might be a hurry up and wait all right
once you open your browser you're going
to look for the Northern Essex webpage
it's any CC dot edu select that you then
want to go to the total website which is
a VCC jump mascot edu we're going to
click on my any CC you need to log in
you're going to put in your username
which for the most part is going to be
your student ID you're going to put in
whatever your password is and then click
on login
once you've logged into my NEC C then in
the upper right hand corner you're going
to see blackboard you're going to click
on blackboard click on courses and find
your helpdesk course now certainly you
won't have as many as I do but once
you're into the course you're going to
see announcements the announcements is
welcome you to the class giving you my
email address and from there we're going
to go on to the readme first which is on
the left hand side
click on read me first alright this is
just the way to get started you're going
to look through the different items here
on this page again another welcome to
the course important thing here is the
introduction to the course to see that
okay you can see what is required of you
for this course we're going to achieve
high customer satisfaction just develop
strong listening and communication
skills recognize and utilize winning
telephone skills technical skills
difficult customers solve and prevent
incidents understanding how to implement
business skills and participate in a
team setting and minimize stress so you
don't get burnt out alright the next is
the course syllabus you click on course
syllabus that will bring that up and
show you the information about the
course the book etc the distance ed plan
really just talks about the in Turkey
the way it's an interactive course which
you probably don't want to look at here
is navigating the course you want to
click to learn about each item in the
course menu you go through this on your
own pace once you get done with that you
can take the course navigations quiz the
pacing chart is very important because
that is what's going to show you how to
get through the course
and what your deadlines are for getting
through the course in completing it by
the end of the semester if you didn't
want to do it faster you're more than
welcome to it's just these are target
dates for you to follow so you don't
want to be any further behind than what
the target date is there is a
requirement of CBE courses that you
complete 30% by the 45th academic day
which happens to be usually right around
November in this case it was it's
november 5th to complete all the four
competencies all right so that's going
to be something that you want to print
out and keep so that you can make sure
that you're on target for completing the
course we're then going to go to course
content again on the left hand side you
see course content here you're going to
see the different competencies for this
course I've broken it out into seven
competencies each one has its own setup
based on what's required for that
particular unit click on unit
introduction to competency 1 here you're
going to find the checklist of what you
need to do for this particular
competency want to go out to the
discussion board and you want to
introduce yourself to the class it's not
a graded assignment but it's a nice idea
to see who's in the class it helps you
with any interaction you might have with
your classmates
this is the learning account intro to
learning elements is in each section
this one is for competency one it tells
you what you have to do now
pre-assessment you need if you feel that
you can go through and do the assessment
without looking in doing all the
material to the course or to this
section if you get 80% or better then
you can proceed to the next competency
without having to do the work associated
with this competency if you do not
receive an 80 or better you're going to
go to the instructional material for the
competency they'll you will find the
material for the course there's a skills
assessment preset another pre assessment
but this is just so to see how much you
remember the assignments for this
competency and discussions each week you
do have to go into the journal entries
and record eight how you're doing in the
course answer the questions let me know
if you have any questions for me and/or
you want to meet with me once you have
completed these and this is assuming you
didn't get 80% of better on the pre
assessment you then go back click on
unit introduction to competency one in
this case and you would go to post
assessment again this is only for
students who did not complete the pre
assessment with 80 percent of better and
had to do the actual work going along
with this competency
then you take the post-assessment and
hopefully get beer better so that you
can go on to