Title: Competency Assessment: (U1 M3) Scheduling Roleplay
Course: SkillsCom CMA 200 15.0 > Section: Unit 1 Module 3

Instructions:

Scheduling patients is about providing the structure needed so that quality medical care can be provided while maximizing resources. The practice of scheduling for a provider can impact reimbursement.  No matter what your job title is, interviewing patients to get the correct information is a necessary part of your job in the medical field. You will be doing a role play in which you demonstrate how you would schedule a patient.

Assignment:

John Q. Smith was injured while competing in a rodeo as a bull rider and needs a follow-up appointment following treatment for his broken leg. You are to schedule 2 appointments for John Q Smith. You will simulate 2 separate phone conversations with him.  Your goal is to simulate a phone conversation in which you obtain the necessary information needed to schedule each of the appointments. Schedule the appointments according to the priorities and scheduling guidelines you have set up for your practice in the previous Competency Assessment.

- The first visit should be for a routine follow-up for the broken leg.
- The second visit should be for a preventative care visit - be specific about what preventative care is being scheduled.

1. Ask someone to role-play this with you.

- Provide this document to your partner so that they will have enough background on John Q. Smith to be convincing: Patient Information (Links to an external site.) (Google Doc).

2. Your job in the role play is to schedule both of the appointments according to the priorities and scheduling guidelines that you set up.  Make sure that the visit is for the appropriate length of time.

3. Videotape the role play of you calling the patient and submit it to be graded.