Title: Module 1 Introduction: (CU2 M1) Chapter 8 Computer Concepts
Course: SkillsCom CMA 200 15.0

Congratulations, you have completed the first Credit Unit and now you are ready to add more exciting information to your knowledge bank!  Great job!

Now, you are starting a Module designed to give you practical computer skills for the medical office environment, such as Computer Concepts and Software.

Course Outcomes:

- Discuss applications of electronic technology in effective communication.
- Explain general office policies.
- Discuss pros and cons of various types of appointment management systems.
- Describe scheduling guidelines.
- Recognize office policies and protocols for handling appointments.
- Identify critical information required for scheduling patient admissions and/or procedures.
- Identify systems for organizing medical records.
- Describe various types of content maintained in a patient's medical record.
- Discuss pros and cons of various filling methods.
- Identify both equipment and supplies needed for filing medical records.
- Describe indexing rules.
- Discuss filing procedures.
- Discuss principles of using Electronic Medical Record (EMR).
- Identify types of records common to the healthcare setting.
- Identify time management principles.
- Discuss the importance of routine maintenance of office equipment.
- Manage appointment schedule, using established priorities.
- Schedule patient admissions and/or procedures.
- Organize a patient's medical record.
- File medical records.
- Execute data management using electronic health records such as EMR.
- Use office hardware and software to maintain office systems.
- Use internet to access information related to the medical office.
- Maintain organization by filing.
- Perform routine maintenance of office equipment with documentation.
- Perform an office inventory.
- Consider staff needs and limitations in established of a filing system.
- Implement time management principles to maintain effective office function.
- Explain basic bookkeeping computations.
- Differentiate between bookkeeping and accounting.
- Describe banking procedures.
- Discuss precautions for accepting checks.
- Compare types of endorsement.
- Differentiate between accounts payable and accounts receivable.
- Compare manual and computerized bookkeeping systems used in ambulatory healthcare.
- Describe common periodic financial reports.
- Explain both billing and payment options.
- Identify procedure for preparing patient accounts.
- Discuss procedures for collecting outstanding accounts.
- Describe the impact of both the Fair Debt Collection Act and the Federal Truth in Lending Act of 1960 as they apply to collections.
- Discuss types of adjustments that may be made to a patient's account.
- Prepare a bank deposit.
- AR-Post entries on a daysheet.
- AR-Perform billing procedures.
- AR-Perform collection procedures.
- AR-Post adjustments.
- AR-Process a credit balance.
- AR-Process refunds.
- AR-Post non-sufficient fund (NSF) checks.
- AR-Post collection agency payments.
- Utilize computerized office billing systems.
- Demonstrate sensitivity and professionalism in handling accounts receivable activities with clients.
- Summarize the Patient Bill of Rights.

Module Outcomes:

- Define, spell, and pronounce the terms listed in the vocabulary.
- List several ways the computer can be effective in a medical office.
- Explain the basic functions a computer performs.
- Explain the basic parts of a computer.
- List the three elements that differentiate microprocessors.
- Discuss the differences among various types of printers.
- Explain the importance of a motherboard.
- Explain and give examples of peripheral devices.
- List and discuss several types of file formats.
- Explain the concept of computer networking.
- Define the function of browsers.
- Discuss the importance of computer security.
- Locate the keys on a keyboard.