Title: Module 2 Introduction: (CU1 M2) Professional Behavior in the Workplace
Course: SkillsCom CMA 200 15.0

Congratulations, you completed the first Module!

In this second Module, you will learn about Professional Behavior in the Workplace since a comprehensive understanding of the Office Etiquette pertinent to the medical office would ensure that you will be an informed, well-rounded medical office professional.

Course Outcomes:

- Discuss applications of electronic technology in effective communication.
- Explain general office policies.
- Discuss pros and cons of various types of appointment management systems.
- Describe scheduling guidelines.
- Recognize office policies and protocols for handling appointments.
- Identify critical information required for scheduling patient admissions and/or procedures.
- Identify systems for organizing medical records.
- Describe various types of content maintained in a patient's medical record.
- Discuss pros and cons of various filling methods.
- Identify both equipment and supplies needed for filing medical records.
- Describe indexing rules.
- Discuss filing procedures.
- Discuss principles of using Electronic Medical Record (EMR).
- Identify types of records common to the healthcare setting.
- Identify time management principles.
- Discuss the importance of routine maintenance of office equipment.
- Manage appointment schedule, using established priorities.
- Schedule patient admissions and/or procedures.
- Organize a patient's medical record.
- File medical records.
- Execute data management using electronic health records such as EMR.
- Use office hardware and software to maintain office systems.
- Use internet to access information related to the medical office.
- Maintain organization by filing.
- Perform routine maintenance of office equipment with documentation.
- Perform an office inventory.
- Consider staff needs and limitations in established of a filing system.
- Implement time management principles to maintain effective office function.
- Explain basic bookkeeping computations.
- Differentiate between bookkeeping and accounting.
- Describe banking procedures.
- Discuss precautions for accepting checks.
- Compare types of endorsement.
- Differentiate between accounts payable and accounts receivable.
- Compare manual and computerized bookkeeping systems used in ambulatory healthcare.
- Describe common periodic financial reports.
- Explain both billing and payment options.
- Identify procedure for preparing patient accounts.
- Discuss procedures for collecting outstanding accounts.
- Describe the impact of both the Fair Debt Collection Act and the Federal Truth in Lending Act of 1960 as they apply to collections.
- Discuss types of adjustments that may be made to a patient's account.
- Prepare a bank deposit.
- AR-Post entries on a daysheet.
- AR-Perform billing procedures.
- AR-Perform collection procedures.
- AR-Post adjustments.
- AR-Process a credit balance.
- AR-Process refunds.
- AR-Post non-sufficient fund (NSF) checks.
- AR-Post collection agency payments.
- Utilize computerized office billing systems.
- Demonstrate sensitivity and professionalism in handling accounts receivable activities with clients.
- Summarize the Patient Bill of Rights.

Module Outcomes:

- Define, spell, and pronounce the terms listed in the vocabulary.
- Explain the reasons professionalism is important in the medical field.
- Discuss several of the characteristics of professionalism.
- Explain why confidentiality is so important in the medical profession.
- Discuss the importance of the medical assistant's attitude in caring for patients.
- List some examples of office politics.
- Identify specific ways teamwork can be promoted in the physician's office.
- Discuss the meaning of insubordination and why it is grounds for dismissal.
- Identify and implement time management principles to maintain efficient office function.
- Talk about goal setting and how it helps a person achieve career success.
- Discuss how substance abuse can impact the medical assistant's employment.