Title: Competency Assessment: (CU4 M1) Collection Call Roleplay
Course: SkillsCom CRS 110 14.0 > Section: Credit Unit 4 Module 1

Instructions:

You are going to create a simulation video.  You will conduct a patient collection call because the patient balance is now 62 days old.  Submit a video demonstrating the “super 7 of collection calling”.

Assignment:

1. Ask someone to role-play with you.

- Instruct your partner that they are a patient who has seen the doctor and now has an outstanding balance.
- Conduct a patient collection call in which you use the "super 7" collection techniques.
- If you are unable to complete this assessment due to an availability of a person to assist you, please contact your Navigator to explore other options.

2. Videotape the role play and upload it to be graded.