Title: Competency Assessment: (CU1 M2)
Course: SkillsCom BA 226 16.0 > Section: Credit Unit 1 Module 2

In a two-page Microsoft Word (Docx or rtf file format) document, please respond to the two situations below.  Be thorough and complete in your responses.  Use references to support your position:

1. Bank of America announced that it would no longer require mandatory arbitration in disputes arising between it and consumer credit card account holders. Review the story here (Webpage).

2. What are the benefits and drawbacks to Bank of America’s credit card account customers with respect to this change?

3. Identify a situation in which you would choose mediation as your preferred method of dispute resolution. Why is mediation the best method in this situation? What are the potential benefits and drawbacks of mediation in this situation?

Your response should be typed, double-spaced in standard-sized document (8.5" x 11") with 1" margins on all sides. You should use a clear font that is highly readable. APA recommends using 12 pt. Times New Roman font. Citations should be in APA format.