Title: Tom's Flashlights
Course: SkillsCom BA 101 16.0

We don't have much of one. There used to be a manager, Cooper, that worked for us. He used to track down production problems when we had them. He left a couple years ago, but we haven't had much of a problem until now. The new manager, Brett, spends more time in the office than out on the production floor. I can't afford to take on a new person just for quality assurance though.

What do you do when you do find defective products?