Title: Competency Assessment: (CU4 M3) TQM
Course: SkillsCom BA 101 16.0 > Section: Credit Unit 4 Module 3

Write a formal business letter to Tom using the information you learned from talking to him in the meeting to suggest ways he might be able to improve his business. Be sure to explain the concept of TQM and how it can help improve operations. Then recommend three specific areas you think Tom should investigate in order to help streamline his operation and improve its overall quality. Explain why you think these areas should be looked at closer.

Make sure you format your letter correctly using block format.

See Purdue Owl (Links to an external site.) for guidelines and examples.

Address your letter to: Tom Brown, 27335 Production Way, Noxville, OR 97555

Use Andrea's return address: Andrea's Business Consulting, 6500 Pacific Blvd SW, Albany, OR 97321