Title: Tom's Flashlights
Course: SkillsCom BA 101 16.0

I've owned this business for 30 years, but it seems like lately things just aren't running as smoothly as they once did. I've got customers calling me up complaining that the brand new flashlights they've just bought don't work. Fortunately, our sales have been holding steady, but I'm worried now with all these complaints they'll start falling. My profits are already dwindling as it is. In order to stay competitive I haven't been able to raise my prices in 7 years, but let me tell you, my suppliers certainly have.

Tell us about your products.

What's the production flow like?

Who are your suppliers?

How do you fill orders?

What's your quality assurance program like?

Why do you think you've had more quality problems lately?

Ok, I think we have enough to get started.