Title: Competency Assessment: (CU4 M3) Ops Management for Services
Course: SkillsCom BA 101 16.0 > Section: Credit Unit 4 Module 3

Write a short essay covering the following:

Select a service business that you are interested in and answer these questions. Provide an explanation for each answer:

1. What services and goods will I provide?
2. How will I provide these services?
3. Where will my business be located?
4. What will the facilities look like? How large will the facilities be and what will the layout look like?
5. What duties will my operations department perform? How will they work with the other departments?
6. How many customers will I serve each day?
7. When will my customers want my services, i.e., which days of the week and which times of the day?
8. How long will it take to serve each customer?
9. Why will my business succeed? Why will my customers return?