Title: Tom's Flashlights
Course: SkillsCom BA 101 16.0

Most recently, we've been getting complaints of bad bulbs in the units. At first I thought we just had some shipments that weren't handled right, but I've been assured that everything went fine in shipping. I'm not sure what to make of it.

Tell us about your products.

What's the production flow like?

Who are your customers and suppliers?

How do you fill orders?

What's your quality assurance program like?

Why do you think you've had more quality problems lately?

Ok, I think we have enough to get started.