Title: Chapter 13: Configuring Database Diagnostics
Course: DEPT MC - ORACLE DATABASE MANAGEMENT II > Section: Unit 3 - Database Administration II

When you have to deal with database errors or even a database that is completely down, you don’t want to spend extra time documenting one or more database error conditions for Oracle Support. This chapter first gives you a brief overview of how Oracle reports problems with the database, and how it categorizes errors into problems and incidents.

Next, this chapter will step through a few examples of packaging all the necessary information using Support Workbench via the EM interface and sending it to Oracle Support as a service request. The Service Request can be submitted with a few clicks, but it can be customized before submittal either to remove confidential or proprietary information, or to add extra data or information to help Oracle Support solve the issue.

Chapter 15 Learning Outcomes:

- How to Set up Automatic Diagnostic Repository
- Ability to Use Support Workbench
- Ability to Perform Block Media Recovery

*Quizzes for Chapters 11 through 15 are all open until Exam 3 date.

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