Title: Chapter 12 Review Quiz
Course: DEPT MC - PERSONAL COMPUTER HARDWARE

Q: Errors with memory are often difficult to diagnose because they appear intermittently and might be mistaken as other types of errors.
- True
- False
A: True

Q: Most Microsoft patches and device drivers can be applied to a 32-bit installation and also a 64-bit installation.
- True
- False
A: False

Q: The six step troubleshooting program can only be applied to software problems.
- True
- False
A: False

Q: Computers are very complex and have frequent problems so it is very rare that a problem is caused by an error made by the user.
- True
- False
A: False

Q: If you get an error message about a missing DLL, the easiest way to solve this problem might be to reinstall the application.
- True
- False
A: True

Q: Which Windows tool allows an administrator to decrypt a file that is not available because the user account that encrypted a file is no longer accessible?
- Windows Defender
- Windows File Protection
- Cipher
- Backup and Restore
A: Cipher

Q: What is another name for a blue screen error which occurs when processes running in kernel mode encounter a problem and Windows must stop the system?
- stop error
- kill error
- break error
- fault error
A: stop error

Q: Which Windows tool can be used to identify a driver that is causing a problem by putting stress on selected drivers, causing the problem driver to crash?
- File Signature Verification
- Driver Verifier
- Vista Memory Diagnostics
- Problem Reports and Solutions
A: Driver Verifier

Q: Which Windows tool monitors activity and alerts you if a running program appears to be malicious or damaging the system?
- Event Viewer
- Windows Defender
- Reliability Monitor
- Task Listener
A: Windows Defender

Q: What should be tried whenever a system is caught in an endless cycle of restarts?
- Run System File Checker
- Reinstall Windows
- Change the BIOS setup
- Boot into Safe Mode
A: Boot into Safe Mode

Q: What is the most likely cause of an improper shutdown or system lockup?
- hardware problem
- Windows system error
- memory leak
- application error
A: hardware problem

Q: What should be entered at a command prompt in order to scan all system files?
- msinfo32.exe /verify
- systeminfo /sysfiles
- sfc /scannow
- chkdsk /r
A: sfc /scannow

Q: Which tool should be the first one to use when a blue screen error has occurred?
- Memory Diagnostics
- Action Center
- System File Checker
- Microsoft web site
A: Microsoft web site

Q: What should be done before any changes are made to a system that is experiencing a problem?
- examine the system
- backup data
- establish a theory
- test your theory
A: backup data

Q: Which Windows utility can be used to view and modify partitions on hard drives and to format drives?
- Disk Cleanup
- Disk defragmenter
- Chkdsk
- Disk Management
A: Disk Management