Title: FINAL I
Course: DEPT MC - PERSONAL COMPUTER HARDWARE > Section: Final Exam

Q: A ____ is responsible for the PC before trouble occurs.
- PC hardware technician
- PC software technician
- PC support technician
- technical support technician
A: PC support technician

Q: The most significant certifying organization for PC technicians is the ____.
- Security+
- Computing Technology Industry Association
- Internet Engineering Task Force
- Computer Technology Information Association
A: Computing Technology Industry Association

Q: ____ has industry recognition, so it should be your first choice for certification as a PC technician.
- Security+ Certification
- Network+ Certification
- Hardware+ Certification
- A+ Certification
A: A+ Certification

Q: ____ customers are your customers who come to you or your company for service.
- Internal
- External
- Partner
- Related
A: External

Q: ____ differences happen because we are from different countries and societies or because of physical handicaps.
- Regional
- Social
- Cultural
- Language
A: Cultural

Q: ____ a problem increases your value in the eyes of your coworkers and boss.
- Taking ownership of
- Ceding responsibility for
- Relinquishing control of
- Passing on
A: Taking ownership of

Q: Troubleshooting begins by ____.
- assessing the computer
- interviewing the user
- reading the work order
- understanding the procedure
A: interviewing the user

Q: To find out what to do if you are accidentally exposed to a dangerous solution, look on the instructions printed on the can or check out the material ____ sheet.
- hazards
- safety discovery
- security data
- safety data
A: safety data

Q: A ____ explains how to properly handle substances such as chemical solvents.
- Material Safety Data Sheet
- Material Hazards Sheet
- Material Handling Sheet
- Material Safety Handling Sheet
A: Material Safety Data Sheet

Q: To keep boot sector viruses at bay, in ____ you can disable the ability to write to the boot sector of the hard drive.
- Firmware
- Drive firmware
- BIOS setup
- OS setup
A: BIOS setup

Q: Dispose of ____ in the regular trash.
- Alkaline batteries, including AAA, AA, A, C, D, and 9-volt
- Button batteries used in digital cameras
- Laser printer toner cartridges
- Ink-jet printer cartridges
A: Alkaline batteries, including AAA, AA, A, C, D, and 9-volt

Q: Dispose of ____ by returning them to the original dealer or by taking them to a recycling center.
- Alkaline batteries, including AAA, AA, A, C, D, and 9-volt
- Button batteries used in digital cameras
- Storage media such as hard drives, CDs, DVDs and BDs
- Computer cases and power supplies
A: Button batteries used in digital cameras

Q: The first ATX power supplies and motherboards used a single power connector called the ____ connector that had 20 pins.
- A1
- P1
- P2
- P3
A: P1

Q: A ____ case sits upright on the floor or a desk and can be as high as two feet and has room for several drives.
- compact
- tower
- desktop
- low-profile
A: tower

Q: The ____ is a measure of resistance to electricity.
- Ohm
- Amp
- Volt
- Watt
A: Ohm

Q: A ____ is an electronic device that can hold an electrical charge for a period of time and can smooth the uneven flow of electricity through a circuit.
- transistor
- diode
- capacitor
- resistor
A: capacitor

Q: ____ is running a processor, motherboard, or video card at a higher frequency than the manufacturer recommends and is not considered a best practice.
- Overbuilding
- Overrunning
- Overburning
- Overclocking
A: Overclocking

Q: One ____ is the work or energy required to produce one watt of power in one second.
- Volt
- joule
- Ohm
- Watt
A: joule

Q: The ____ provides backup power in the event that the AC fails completely.
- uninterruptible power supply
- line conditioner
- uniform power supply
- line manager
A: uninterruptible power supply

Q: Older hard drives use a(n) ____-conductor IDE ribbon cable.
- 20
- 40
- 60
- 80
A: 80

Q: A system might have up to ____ types of ribbon cables.
- two
- three
- four
- five
A: three

Q: Some video cards use a(n) ____ that helps to hold the card securely in the slot.
- latch
- lock
- limit
- attachment
A: latch

Q: To perform a computing task, software uses hardware for four basic functions: ____.
- input, storage, retrieval, and display
- input, processing, storage, and output
- input, storage, alteration, and output
- output, input, analysis, and viewing
A: input, processing, storage, and output

Q: Most input/output devices communicate with components inside the computer case through a wireless connection or through cables attached to the case at a connection called a(n) ____.
- port
- slot
- interface
- socket
A: port

Q: The printer produces output on paper, often called ____ copy.
- real
- soft
- hard
- virtual
A: hard

Q: A device that is not installed directly on the motherboard is called a(n) ____ device.
- standard
- peripheral
- extraneous
- perimeter
A: peripheral

Q: Primary storage is provided by devices called memory or ____ located on the motherboard and on some adapter cards.
- ROM
- BIOS
- Flash
- RAM
A: RAM

Q: Most ____ drives consist of a sealed case containing platters or disks that rotate at a high speed.
- optical
- hard
- flash
- solid state
A: hard

Q: The ____ or system timer is dedicated to timing the activities of the chips on the motherboard.
- randomizer
- ALU
- system clock
- interrupt manager
A: system clock

Q: A ____ is the most complicated component in a computer.
- video card
- sound card
- motherboard
- modem
A: motherboard

Q: Earlier Pentiums used a ____ socket, with pins aligned in uniform rows around the socket.
- ball grid array
- differential grid array
- pin socket array
- pin grid array
A: pin grid array

Q: Later sockets used a ____, with pins staggered over the socket to squeeze more pins into a small space.
- vertical pin grid array
- keyed pin grid array
- staggered pin grid array
- linear pin grid array
A: staggered pin grid array

Q: The ____ have a lever that is used to lift the processor up and out of the socket.
- minimal insertion force sockets
- zero insertion force sockets
- zero effort sockets
- zero tolerance sockets
A: zero insertion force sockets

Q: The slower end of the hub in the Intel i800 chipsets, called the ____, contains the I/O controller hub.
- North Bridge
- North Gate
- South Hub
- South Bridge
A: South Bridge

Q: ____ buses have been improved several times; there are currently three major categories and within each category, several variations of the bus.
- AGP
- Express
- ISA
- PCI
A: PCI

Q: At the beginning of the boot drive (usually drive C) is the OS ____ record.
- loop
- boot
- strap
- master
A: boot

Q: With any installation, remember the importance of using a ground strap (ground bracelet) to ground yourself when working inside a computer case to protect components against ____.
- EDS
- ESD
- NSD
- ASD
A: ESD

Q: On the motherboard, the ____ controls power to the motherboard and must be connected for the PC to power up.
- Reset
- Power SW
- Speaker
- Power P1
A: Power SW

Q: Sometimes documentation marks pin 1 as a ____ pin in the diagram, rather than round like the other pins.
- triangle
- key
- post
- square
A: square

Q: Most likely when you first install a hard drive or an operating system, you will want to have the BIOS attempt to first boot from a ____.
- CD
- hard drive
- floppy drive
- USB drive
A: CD

Q: The most reliable way to restore settings is to keep a written record of all the changes you make to ____.
- BMOS ROM
- CMOS RAM
- BMOS RAM
- DMOS ROM
A: CMOS RAM

Q: Computer components can be destroyed with as little as
- 3000 volts
- 200 volts
- 500 volts
- 900 volts
A: 200 volts

Q: The static shock one commonly feels is typically about how many volts?
- 3000
- 200
- 10
- 500
A: 3000

Q: A grounding wrist strap contains a
- Surge protector
- Capacitor
- Voltmeter
- Resistor
A: Resistor

Q: What does EMI stand for?
- Electromagnetic interference
- Electric Motor Interference
- Electromechanical interference
- Emits magnetic interference
A: Electromagnetic interference

Q: What type of cache memory was originally found on the motherboard and is now integrated into the processor?
- L1
- L2
- L3
- L4
A: L2

Q: How many devices are supported in a USB 2.0 chain?
- 10
- 27
- 127
- 255
A: 127

Q: Memory on the processor die is called ____ cache.
- Level 1
- Level 2
- Level 3
- Level 4
A: Level 1

Q: Intel’s ____ allows each logical processor within the processor package to handle an individual thread in parallel with other threads being handled by other processors within the package.
- Hyper-Execution
- Multi-Threading
- HyperTransport
- Hyper-Threading
A: Hyper-Threading

Q: ____ hold counters, data, instructions, and addresses that the ALU is currently processing.
- Logic units
- Caches
- Registers
- Shifters
A: Registers

Q: Intel’s current families of processors for the desktop include four major groups: ____.
- the Pentium, the Phenom, the Celeron, and the Atom families
- the Core, the Pentium, the Celeron, and the Atom families
- the Sempron, the Core, the Celeron, and the Atom families
- the Core, the Pentium, the Celeron, and the Molecule families
A: the Core, the Pentium, the Celeron, and the Atom families

Q: Using the ____ technology, the Intel processor, chipset, and wireless network adapter are all interconnected as a unit, which improves laptop performance.
- Centrino
- Core
- vPro
- Centrum
A: Centrino

Q: The cooler sits on top of the processor and consists of a fan and a heat ____, which are fins that draw heat away from the processor.
- dump
- pipe
- pump
- sink
A: sink

Q: The peltier’s top surface can be as hot as ____ degrees F.
- 45
- 150
- 375
- 500
A: 500

Q: The most popular method of cooling overclocked processors is a(n) ____.
- air boosted system
- peltier system
- liquid cooling system
- heat pipe system
A: liquid cooling system

Q: If a power-on password has been forgotten, you can use the BIOS ____ to reset the password.
- jumper pad
- jumper group
- solder group
- solder pads
A: jumper group

Q: When you hear ____ during post, you know that you have a problem with serial or parallel ports or system timer, which probably means the motherboard must be replaced.
- Two beeps
- Three beeps followed by three, four, or five beeps
- Four beeps followed by two, three, or four beeps
- One beep followed by three, four, or five beeps
A: Four beeps followed by two, three, or four beeps

Q: ____ memory temporarily holds data and instructions as the CPU processes them.
- Random array
- Read-only
- Repeatable access
- Random access
A: Random access

Q: RAM is divided into two categories, ____.
- DIMM and SODIMM
- DRAM and SRAM
- RIMM and SRAM
- SRAM and mSDRAM
A: DRAM and SRAM

Q: ____ is used for a memory cache and is contained within the processor housing.
- SRAM
- DRAM
- ROM
- cSRAM
A: SRAM

Q: RAM on motherboards today is stored on ____.
- chips
- FPGAs
- Socket Mem478
- DIMMs
A: DIMMs

Q: Laptops use a smaller version of a DIMM called a(n) ____.
- mDIMM
- SO-DIMM
- dDIMM
- l-DIMM
A: SO-DIMM

Q: DIMMs intended to be used in servers must be extremely reliable and use an error-checking technology called ____.
- CRC
- ECC
- AES
- DPD
A: ECC

Q: A Rambus memory module is called a(n) ____.
- RIMM
- DIMM
- SIMM
- RDIMM
A: RIMM

Q: SIMMs are rated by speed, measured in ____.
- microseconds
- milliseconds
- picoseconds
- nanoseconds
A: nanoseconds

Q: To upgrade memory means to add more ____ to a computer.
- ROM
- Flash
- RAM
- disk
A: RAM

Q: In the table found in the motherboard manual, a chip on a RIMM module is called a ____.
- tool
- gadget
- widget
- component
A: component

Q: For ____ modules, small clips latch into place on each side of the slot to hold the module in the slot.
- DRAM
- RIMM
- DIMM
- SIMM
A: DIMM

Q: For RIMM modules, install the RIMMs beginning with bank ____.
- 0
- 1
- alpha
- beta
A: 0

Q: Which of the following types of memory is used for cache memory?
- SRAM
- DRAM
- EDO RAM
- SDRAM
A: SRAM

Q: A hard disk drive (HDD), most often called a hard drive, comes in two sizes for personal computers: the 1.8" size is used for laptop computers and the 2.5" size is used for desktops.
- True
- False
A: False

Q: Solid state hard drives cost more and are less rugged than magnetic hard drives.
- True
- False
A: False

Q: If you are replacing a floppy drive, you must inform BIOS setup by accessing setup and changing the drive type.
- True
- False
A: False

Q: The top and bottom of each disk of a magnetic hard drive have a(n) ____ that moves across the disk surface as all the disks rotate on a spindle.
- read head
- read/write head
- access head
- platter device
A: read/write head

Q: Each side, or surface, of one hard drive platter is called a ____.
- bubble
- wing
- tail
- head
A: head

Q: Windows Vista technology that supports a hybrid drive is called ____.
- ReadyRAM
- ReadySpin
- ReadyDrive
- ReadyDisk
A: ReadyDrive

Q: The total number of ____ on the drive determines the drive capacity.
- sectors
- wedges
- platters
- controllers
A: sectors

Q: During the ____ formatting process, you specify the size of the partition and what file system it will use.
- low-level
- high-level
- medium-level
- physical
A: high-level

Q: The ATA interface standards are developed by Technical Committee T13 and published by ____.
- ISO
- IEEE
- IETF
- ANSI
A: ANSI

Q: The ____-conductor IDE cable has half the number of pins as it has wires.
- 40
- 60
- 80
- 100
A: 80

Q: ____ transfers data directly from the drive to memory without involving the CPU.
- RMA
- DAM
- SMA
- DMA
A: DMA

Q: External ____ is up to six times faster than USB or FireWire.
- SATA
- SCSI
- IDE
- DMA
A: SATA

Q: ____ is a standard for communication between a subsystem of peripheral devices and the system bus.
- SAS
- SATA
- SCSD
- SCSI
A: SCSI

Q: A technology that configures two or more hard drives to work together as an array of drives is called ____.
- FLAG
- RAID
- RAIN
- RAISE
A: RAID

Q: A drive ____ is a duplication of everything written to a hard drive.
- network
- array
- handle
- image
A: image

Q: USB is much easier to configure and faster than regular serial or parallel ports and uses higher-quality cabling.
- True
- False
A: True

Q: SuperSpeed USB is about ten times faster than Hi-Speed USB and roughly five times faster than FireWire 800.
- True
- False
A: True

Q: Newer computers do not allow you to boot without a keyboard.
- True
- False
A: False

Q: Problems with a device can sometimes be solved by updating the ____ or firmware.
- device patches
- device drivers
- device scanners
- device containers
A: device drivers

Q: Devices and their device drivers are managed using ____.
- System Manager
- Computer Manager
- Device Manager
- Control Panel
A: Device Manager

Q: ____ systems and peripherals have the U.S. Green Star, indicating that they satisfy certain energy-conserving standards of the U.S. Environmental Protection Agency (EPA).
- Energy Star
- Energy Saving
- Energy Wise
- Green Energy
A: Energy Star

Q: To protect the data on a USB storage device while removing it, double-click the ____ icon in the notification area before removing the device.
- Format
- Safely Eject Hardware
- Eject
- Safely Remove Hardware
A: Safely Remove Hardware

Q: FireWire and i.Link are common names for another peripheral bus officially named ____.
- IEEE 1394
- IEEE 802.1x
- IEEE 1399
- IEEE 1934
A: IEEE 1394

Q: A serial port is provided by the motherboard or might be provided by an adapter card called a(n) ____ card.
- interrupt
- storage
- I/O controller
- Southbridge
A: I/O controller

Q: A ____ is an input device that uses a monitor or LCD panel as the backdrop for input options.
- resistor
- tablet
- keyboard
- touch screen
A: touch screen

Q: A ____ device is an input device that inputs biological data about a person, which can be input data to identify a person’s fingerprints, handprints, face, voice, eye, and handwritten signature.
- biometric
- biomechanical
- simulated biology
- biostatic
A: biometric

Q: Ports on the motherboard can be disabled or enabled in ____ setup.
- RAM
- firmware
- Northbridge
- BIOS
A: BIOS

Q: The ____ assignments refer to the system resources a parallel port will use to manage a print job.
- COM
- LPT
- SRL
- PRL
A: LPT

Q: Identify the cable:
- SCSI to DB9
- Centronics to SCSI
- DB25 to BNC
- DB9 to DB25
A: DB9 to DB25

Q: In the image shown, which tab would you select to verify a device was digitally signed?
- General Tab
- Advanced Tab
- Driver Tab
- Details Tab
- Resources Tab
A: Driver Tab