Title: Module 4 Exam 4 NEW- Requires Respondus LockDown Browser
Course: DEPT MC - PERSONAL COMPUTER HARDWARE

Q: Errors with memory are often difficult to diagnose because they can appear intermittently and might be mistaken as other types of errors.
- True
- False
A: True

Q: Most Microsoft patches and device drivers can be applied to both a 32-bit installation and a 64-bit installation.
- True
- False
A: False

Q: The six step troubleshooting program can only be applied to software problems.
- True
- False
A: False

Q: Computers are very complex and have frequent problems so it is very rare that a problem is caused by an error made by the user.
- True
- False
A: False

Q: If you get an error message about a missing DLL, the easiest way to solve this problem might be to reinstall the application.
- True
- False
A: True

Q: Which Windows tool allows an administrator to decrypt a file that is not available because the user account that encrypted the file is no longer accessible?
- Windows Defender
- Windows File Protection
- Cipher
- Backup and Restore
A: Cipher

Q: What is another name for a blue screen error which occurs when processes running in kernel mode encounter a problem and Windows must stop the system?
- stop error
- kill error
- break error
- fault error
A: stop error

Q: You can quickly identify a problem with memory or eliminate memory as the source of a problem by using the __________ tool.
- Last Known Good Configuration
- Event Viewer
- Device Manager
- Memory Diagnostics
A: Memory Diagnostics

Q: Which Windows tool can be used to identify a driver that is causing a problem by putting stress on selected drivers, causing the problem driver to crash?
- File Signature Verification
- Driver Verifier
- Vista Memory Diagnostics
- Problem Reports and Solutions
A: Driver Verifier

Q: Which Windows tool monitors activity and alerts you if a running program appears to be malicious or damaging the system?
- Event Viewer
- Windows Defender
- Reliability Monitor
- Task Lister
A: Windows Defender

Q: Which Windows utility can be used to view and modify partitions on hard drives and to format drives?
- Disk Cleanup
- Disk Defragmenter
- Chkdsk
- Disk Management
A: Disk Management

Q: Which of the following is the last step in the six step troubleshooting method covered in chapter 12?
- Plan the fix
- Resolve the problem
- Document
- Verify and prevent
A: Document

Q: What should be done before any changes are made to a system that is experiencing a problem?
- Examine the system
- Backup data
- Establish a theory
- Test your theory
A: Backup data

Q: Which tool should be the first one to use when a blue screen error has occurred?
- Memory Diagnostics
- Action Center
- System File checker
- Microsoft web site
A: Microsoft web site

Q: Which of the following common blue screen errors means the hard drive is most likely corrupted?
- NTFS_FILE_SYSTEM
- BAD_POOL_HEADER
- KERNEL_DATA_INPAGE_ERROR
- DIVIDE_BY_ZERO_ERROR
A: NTFS_FILE_SYSTEM

Q: What does the term x86 refer to?
- 64-bit operating systems
- hybrid processors
- 32-bit processors
- 64-bit processors
A: 32-bit processors

Q: What should be done if a system cannot boot from the hard drive?
- Reinstall Windows
- Boot from the Windows setup DVD
- Run System File Checker
- Replace the hard drive
A: Boot from the Windows setup DVD

Q: What should be entered at a command prompt in order to scan all system files?
- msinfo32 /verify
- systeminfo /sysfiles
- sfc /scannow
- chkdsk /r
A: sfc /scannow

Q: What should be tried whenever a system is caught in an endless cycle of restarts
- run System File Checker
- Reinstall Windows
- Change the BIOS setup
- Boot into Safe Mode
A: Boot into Safe Mode

Q: Which of the following can you do if you suspect an application requires more privileges than the currently logged-on account?
- run the application from the command line using the /highpriority parameter
- use the Run As Administrator shortcut menu option
- double-click the application icon while holding down the Home key
- download a 64-bit version of the application and try it again
A: use the Run As Administrator shortcut menu option

Q: Which of the following is a likely symptom caused when the CMOS battery fails?
- POST code beeps
- time and date settings lost
- continuous reboots
- blue screen of death
A: time and date settings lost

Q: Which of the following is true about moving a hard drive from a non-working computer to a working computer for the purposes of accessing the data on the drive?
- you must install the drive in a drive bay
- you must manually assign a drive letter
- you must have an Administrator password before you can access data on the drive
- the drive must be initialized before you can access it
A: you must have an Administrator password before you can access data on the drive

Q: Which of the following is NOT a possible symptom of a problem with the electrical system?
- there are no indicator lights
- error codes or beeps come and go during booting
- you see events in the Event Viewer
- the PC powers down unexpectedly
A: you see events in the Event Viewer

Q: Which of the following is an indication that an inadequate power supply is the source of an intermittent problem?
- the power supply whines when you first turn on the system
- you don't see any indicator lights or fans spinning
- BIOS loses its date and time settings
- the system tries to boot from the wrong device
A: the power supply whines when you first turn on the system

Q: What can be the result of a missing standoff?
- a short on the motherboard
- the computer boots, but can't connect to the network
- data is deleted from the hard drive
- you see lines on the video monitor
A: a short on the motherboard

Q: Which of the following is NOT a solution to an overheating problem?
- verify that cables are not obstructing the airflow
- remove the covers from empty expansion slots
- be sure the case is not sitting on carpet
- remove dust from the power supply, vents, and cooler fans
A: remove the covers from empty expansion slots

Q: If you see an error message that reads "Processor thermal trip error," what is the likely problem?
- the power supply is inadequate
- the processor has overheated
- the processor has failed
- a memory module might be bad
A: the processor has overheated

Q: Which of the following is NOT an FRU on a motherboard?
- processor
- RAM
- CMOS battery
- chipset
A: chipset

Q: Which message are you likely to see if the BIOS cannot find a hard drive at POST?
- Fixed disk error
- blue screen of death
- error in ntoskernel
- error loading Windows
A: Fixed disk error

Q: Which of the following protects your computer from brownouts or sags?
- degaussing
- GPU
- surge protector
- UPS
A: UPS

Q: Which program is responsible for reading motherboard settings and running the POST?
- Windows Boot Loader
- Startup BIOS
- Setup BIOS
- BootMgr
A: Startup BIOS

Q: A problem with virtual networks is that data transmitting through them cannot be encrypted and therefore is not secure.
- True
- False
A: False

Q: When connecting to a private and secured wireless access point, you must provide the information that proves you have the right to use the network.
- True
- False
A: True

Q: Wireless networks are either public, unsecured hotspots or private, secured hotspots.
- True
- False
A: True

Q: When using static IP addressing, software automatically configures the network connection on each device.
- True
- False
A: False

Q: The Telnet protocol encrypts transmitted data, which therefore cannot be read by others on the network.
- True
- False
A: False

Q: The solution for securing private data traveling over a public network, such as the Internet, is a ________.
- public encrypted network
- virtual private network
- private encrypted network
- virtual prevention network
A: virtual private network

Q: Which TCP/IP protocol is used by Windows to share files and printers on a network?
- Server Message Block (SMB)
- Lightweight Directory Access Protocol (LDAP)
- File Transfer Protocol (FTP)
- Hypertext Transfer Protocol (HTTP)
A: Server Message Block (SMB)

Q: Which utility can be used to automatically diagnose a problem with a network connection?
- My Network Places
- Device Manager
- Windows Network Diagnostics
- Control Panel
A: Windows Network Diagnostics

Q: Which is used to identify the network portion and the host portion of an IP address?
- dynamic address
- DHCP address
- default gateway
- subnet mask
A: subnet mask