Title: Class Outline 4
Course: KVCC BUS212 > Section: Class Outlines

1.      Requirements gathering

2.      Observing your users

a.      Direct Observation

i.           Styles

1.      Field Studies

2.      Controlled Studies

ii.           Limitations/Problems

1.      Single Pass

2.      Classifying what is important

3.      Obtrusive

4.      Can effect user actions

iii.           Example scenario pg 30

b.      Indirect observation

i.           Styles

1.      Video

2.      Action recording

ii.           Limitations/Problems

1.      Adds more analysis

2.      Again is obtrusive

3.      Logistics of the recording

iii.           Example Scenario pg 32

3.      Interviewing your users

a.      Styles

i.           Structured

ii.           Unstructured/Flexible

b.      Important areas

i.           Making the interviewee comfortable

ii.           Deciding on level of structure

iii.           Developing good questions that are not leading

iv.           Recording

c.      Testing

4.      Questionnaires and surveys

a.      Types of questions

i.           Closed

1.      Rating Scales

2.      Semantic differential

3.      Likert Scale

ii.           Open

1.      What do you…

2.      How do you…

3.      What ways…

b.      Important areas

i.           Make process easy for the user. Simple and short.

ii.           Clear unambiguous questions

iii.           Ensure the questions are asking what you need to know

iv.           Provide some extra input such as comment box

c.      Testing

d.      Statistics connection

Attached Files: | - KVCC BUS212_InteractiveUserInterfaceDesign_Outline 4.pdf