Title: Class Outline 5
Course: KVCC BUS212 > Section: Class Outlines

1.      Finding out about the users

a.      Traditional focus

b.      Methods that can be used

i.           Observe users

ii.           Observe and talk to real users

iii.           Observe, talk to , and involve

c.      Areas of investigation

i.           The domain

ii.           The users

iii.           Characteristics of the users

iv.           Characteristics of the tasks

v.           Physical Environment

vi.           Social Environment

vii.           Organizational Environment

viii.           User Support Environment

ix.           Qualitative usability aspects

x.           Quantitative usability goals

xi.           Constraints

xii.           Trade-offs

2.      Finding who they are

a.      Types of users

i.           Primary users

ii.           Secondary users

iii.           Stakeholders

b.      User characteristics

i.           Age

ii.           Sex

iii.           Culture

iv.           Physical abilities and disabilities

v.           Educational Background

vi.           Computer/IT Experience

vii.           Motivation

viii.           Attitude

c.      Users with physical limitations

i.           Problems with data

1.      Conceptual

2.      Measurement

ii.           Results - 15-35%

1.      Blind or visually impaired 1.5 million

2.      Color blindness

a.      Deuteranopia

b.      Protanopia

c.      Tritanipia

3.      Describing your users and their characteristics

a.      Interview/questionnaires

b.      Breaking into groups

c.      Observation

d.      Analyze

4.      Personas

a.      Assumptions

5.      Other Stakeholders

6.      Finding out what the user wants

a.      Felt needs

b.      Expressed needs

c.      Normative need

7.      The Domain

a.      Experts - Tacit knowledge

b.      Uncooperative

c.      Domain models

Attached Files: | - KVCC BUS212_InteractiveUserInterfaceDesign_Outline 5.pdf