Title: Class Outline 14
Course: KVCC BUS203 > Section: Class Outlines

1.      SMIS Components

a.      Hardware

b.      Software

c.      Data

i.           Content Data

ii.           Connection Data

d.      Procedures

e.      People

2.      SMIS Advances Organizational Strategy

a.      Dynamic nature

b.      Sales and marketing

i.           Social CRM

c.      Customer Service

d.      Inbound and Outbound Logistics

e.      Manufacturing and operations

i.           Crowdsourcing

ii.           B2C

iii.           B2B

f.       Human Resources

3.      Connecting the machines

4.      Increase of social capital

a.      Capital - investment of resources for future profit

i.           Traditional

ii.           Human

iii.           Social

1.      Information

2.      Influence

3.      Social Credentials

4.      Personal Reinforcement

5.      Adding Value to business

a.      Influencers

b.      Increasing your relationships

6.      Earning Revenue

a.      You are the product

b.      Advertising

c.      Freemium

d.      Mobility and online advertising

i.           Conversion Rates

7.      Security of SMIS

a.      Policies

i.           Intel

1.      Disclose

2.      Protect

3.      Use Common Sense

b.      Inappropriate Content

i.           User generated content

1.      Junk/Crack pot

2.      Inappropriate content

3.      Unfavorable Reviews

4.      Mutinous Movements

c.      Responding

i.           Leave it

ii.           Respond to it

iii.           Delete it

d.      Internal Risks

8.      Where is it going in the future?

Attached Files: | - KVCC BUS203_BusinessSysInt_Outline 14.pdf