Title: Class Outline 12
Course: KVCC BUS203 > Section: Class Outlines

1.      Departmental silos

a.      What is an information silo?

b.      Examine Examples

c.      Why is this a problem

i.           Data integrity

ii.           Disjointed

iii.           Limited information

iv.           Inefficiency

v.           Increased Expense

d.      Fixing problems with data silos

i.           Data integration

ii.           Business process reengineering

iii.           Problems faced with BPR

e.      Enterprise systems

i.           Inherent Processes

f.       CRM - Customer Relationship Management

i.           Customer Life Cycle

i.           Marketing

ii.           Customer Acquisition

iii.           Relationship Management

iv.           Loss/Churn

g.      ERP - Enterprise Resource Planning

i.           Single Platform

ii.           Manufacturing heavy

h.      EAI - Enterprise Application Integration

i.           Connects system islands via new software layer

ii.           Existing apps to communicate and share data

iii.           Provides integrated information

iv.           Leaving the applications, the way they are and creating an integrating layer

v.           Allows for a gradual move to ERP

i.        Challenges

i.           Collaborative management - Who is in charge?

ii.           Requirement Gaps - Where are the holes?

iii.           Transition Problems - Switching is hard!

iv.           Employee Resistance - People hate change!

j.     Relation to Pride Systems

Attached Files: | - KVCC BUS203_BusinessSysInt_Outline 12.pdf