Title: Quality Systems 2-Week Intensive Training Post-Instruction Subject Review
Course: Quality System Training > Section: Course Content

Thank you for joining us at MWCC.  The questions below represent the content of the 2-week intensive training.   There is no pass/fail component to this assessment.  The results on the pre-instruction review will be compared to the post-instruction review to measure the effectiveness of the training.     The results will help us improve the program for future students and is for MWCC evaluation purposes only. Please read each question below and circle the correct answer.   There is only one correct answer for each question.  If you believe there are two correct answers, please provide comments regarding why they both may be correct.

Q: The best evidence of acceptable quality is
- Complete compliance to design requirements
- A low rejection rate
- A satisfied customer
- Long-term usefulness
A: A satisfied customer

Q: Which of the following audit activities would come first?
- Executing the audit
- Following-up corrective action
- Audit report distribution
- Planning the audit
A: Planning the audit

Q: Scatter diagrams are useful in problem solving because they
- Display the significant few
- Eliminate the trivial many
- Show relationships between variables
- Highlight assignable causes
A: Show relationships between variables

Q: ISO/TS 16949 is:
- A version of ISO 9001 that pertains to environmental management systems.
- A joint modification of ISO 9001 by the North American Automotive industry.
- A version of ISO 9001 that pertains to the chemical industry.
- A version of ISO 9001 that pertains to service companies.
A: A joint modification of ISO 9001 by the North American Automotive industry.

Q: During the team building phase (forming), which of the following best describes the actions of the team?
- The group is uncertain of their duties
- Members prioritize and perform tasks
- The team leader usually delegates
- Team members focus on process and achieve goals
A: The group is uncertain of their duties

Q: The most widely used technique for distinguishing between chronic and insignificant problems is:
- Pareto diagram
- Control chart
- Cause and effect diagram
- Scatter diagram
A: Pareto diagram

Q: Inspection and testing are categorized in which quality cost area?
- Prevention
- Internal Failures
- External Failures
- Appraisal
A: Appraisal

Q: In order to evaluate the internal effectiveness of the customer order planning function, which of the following audits would be appropriate?
- Product audit
- Process audit
- Management audit
- System audit
A: Process audit

Q: The team’s charter describes the team’s:
- Leader, facilitator, recorder,  and timekeeper
- Meeting dates, milestones and targets
- Mission, scope and objectives
- Members, sponsors, and facilitators
A: Mission, scope and objectives

Q: In flowcharts, the diamond symbol is used to represent:
- Process steps
- Decision branch
- Start of a process
- Continuation
A: Decision branch

Q: Upper (UCL) and lower control (LCL) limits on X-bar and R chars are set where?
- Plus and minus three standard deviations from the mean (x-bar)
- Wherever the customer calls for them to be set
- Anywhere, as long as there are 3S between the two limits
- UCLs and LCL s are not used on x-bar/R charts.
A: Plus and minus three standard deviations from the mean (x-bar)

Q: Producers risk is defined as
- Accepting an unsatisfactory lot as satisfactory
- Passing a satisfactory lot as satisfactory
- Rejecting a satisfactory lot
- Rejecting an unsatisfactory lot
A: Rejecting a satisfactory lot

Q: In organizations practicing six sigma, which of the following organized approaches would be used for problem solving:
- SIPOC
- DMAIC
- PDCA
- DPMO
A: DMAIC

Q: Value stream mapping means:
- Flow charting techniques.
- An identification of inputs, tasks ad outputs.
- A pictorial view that identifies process steps.
- A graphical technique that shows material and information flows.
A: A graphical technique that shows material and information flows.

Q: Which of the following actions or techniques is used to determine the original fundamental cause of a product or process nonconformance?
- Continuous improvement
- Pareto analysis
- Root cause analysis
- Preventive action
A: Root cause analysis

Q: Which of the following statements describes attribute data?
- Number of employees wearing green shirts.
- Number of gallons of chemical used in a process.
- Diameter of a hole.
- Miles per gallon fuel economy.
A: Number of employees wearing green shirts.

Q: In color measurements, two colors are considered not to be the same if their color values are separated by a “just noticeable difference”.   What feature of the measurement is being described?
- Bias
- Linearity
- Accuracy
- Sensitivity
A: Sensitivity

Q: Kanban would be most closely associated with
- Elimination of non-value added activities in the process
- Development of a future state process map
- Making problems visible, thus clarifying targets for improvement
- Control of material flow
A: Control of material flow

Q: What is the median grade in the following data set?    84   91   72   68   87   78   81
- 84
- 78
- 80
- 81
A: 81

Q: Random selection of a sample:
- Theoretically means that each item in the lot has an equal chance to be selected.
- Assures that the sample average will equal the population average.
- Means that a table of random numbers was used to dictate the selection.
- Is a meaningless theoretical requirement.
A: Theoretically means that each item in the lot has an equal chance to be selected.

Q: Finding the root cause of a nonconformity and applying a remedy, then verifying the effectiveness is
- Preventive Action
- Corrective Action
- Disposition
- Notification
A: Corrective Action

Q: The control chart that is most sensitive to variations in a measurement is:
- p chart
- np chart
- c chart
- x-bar and R chart
A: x-bar and R chart

Q: When comparing internal and external customers, one finds that
- The requirements of internal customers must be more clearly defined
- Feedback is essential in both areas
- An external customer may have less flexibility to make a change
- There are no significant differences
A: Feedback is essential in both areas

Q: The most extensive audit category is which of the following
- Product Audit
- Internal Audit
- System Audit
- Process Audit
A: System Audit

Q: What is the mode of the following data set?

4    2    6    8    7    4    3    4    7
- 4
- 5
- 6
- 7
A: 4

Q: A supplier has warned that there may be bad material in an incoming shipment.  The costs for the required 100% inspection should be charged to:
- Prevention costs
- Appraisal costs
- Internal failure costs
- External failure costs
A: Appraisal costs

Q: The purpose of quality auditing is to:
- Identify process or procedures that can be eliminated.
- Examine the effectiveness of the management system.
- Define an organizations mission and vision statements.
- Correct deficient areas.
A: Examine the effectiveness of the management system.

Q: Which task below is value added?
- Product development process
- Reworking parts to meet requirements
- Material review board meetings
- Efficient handling of customer returns
A: Product development process

Q: An example of muda is:
- Poka-yoke
- Kaizen
- Overproduction
- Reengineering
A: Overproduction

Q: A process that has a normal statistical distribution with a mean (µ, mu) and standard deviation (σ, sigma) will contain what percentage of its data points within 3σ on both sides of µ.
- 99.99%
- 99.73%
- 96.46%
- 68.26%
A: 99.73%

Q: The weight of paint cans is considered
- Discrete data
- Continuous data
- Random data
- Probability data
A: Continuous data

Q: There is a problem on the manufacturing line and all of the factors that might be contributing must be discovered.  Which of the following problem solving tools would be the best choice?
- Pareto diagram
- Fishbone diagram
- Histogram
- Control chart
A: Fishbone diagram

Q: The name for a source of variability similar to bias is:
- Precision
- Noise
- Offset
- Resolution
A: Offset

Q: A useful attribute control chart for plotting the actual number of defects is known as:
- Xbar and R chart
- np chart
- p chart
- c chart
A: c chart

Q: Which of the following is the primary reason for utilizing process mapping?
- To identify where employees can be eliminated.
- To visualize the process and identify unnecessary complexity.
- To eliminate the planning process by work simplification.
- To compare work flows with major competitors.
A: To visualize the process and identify unnecessary complexity.