Title: Syllabus
Course: 2016FA-MCO-110-401 > Section: Module 0: Start Here

Introduction to Mission Critical Operations

MCO 110 (2-2-3) Fall 2016

Instructor Information

Primary Instructor: Rodney Cobb
Email: cobbr800@clevelandcc.edu
Phone: 704-669-4173
Class Time: Online
Office Location: B Building - #1040 G
Office Hours:

Instructor: Derek Ramsey
Email: ramseyd@clevelandcc.edu
Phone: 704-669-4253
Class Time: Online
Office Location: Jack Hunt Campus Center 2162
Office Hours: Monday, Wednesday, Friday - 1:00 PM - 4:00 PM or by appointment

Course Description

This course introduces the fundamental aspects of mission critical operations and describes the skills that technicians perform on the job and the environments in which they work. Topics include terminology, challenges in maintaining mission critical operations, mission critical operations technology, mission critical information technology, technology management and the mission critical mindset. Upon completion, students should be able to distinguish between mission critical and non-mission critical scenarios, describe mission critical applications in both operations technology and information technology, demonstrate an awareness of the threats to mission critical operations, and define key mission critical operations terminology.

Textbook

No textbook required

Supplies

No supplies required

Technology

Students in this course should be familiar with using a computer and web browser to navigate the internet and Blackboard (Bb) Learn. A computer with internet access that is compatible for use with Blackboard (Bb) Learn is required for this course. If you are unfamiliar with Blackboard, visit Blackboard Videos for Students for tutorials about utilizing Blackboard and its interface.

- Blackboard (Bb) Learn requires the latest version of Java. This can be downloaded from java.com.
- It is recommended that you use a modern web browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge. If you have Internet Explorer: Internet Explorer is tested in Standards Mode. Some known issues can be resolved by using Compatibility Mode (emulates IE7 behavior).
- Bb maintains the latest information regarding browser compatibility and certification: Blackboard Supported Browsers

Prerequisite Knowledge

Since this is an introduction course, there is no prerequisite knowledge needed before taking this course.

Student Learning Outcomes (Course Objectives)

At the end of this course, you will be able to:

- C1 Explain the role of Mission Critical in maintaining the operation of the country.
- C2 Summarize basic functions and job roles in Operations Technology.
- C3 Explain the general needs relating to electrical power in mission critical facilities.
- C4 Explain the role of facilities maintenance and HVAC in mission critical facilities.
- C5 Describe basic control theory and how it is utilized in mission critical facilities.
- C6 Illustrate the basic needs for safety and security in mission critical facilities.
- C7 Summarize basic job roles and functions in Information Technology.
- C8 Explain the general needs relating to IT infrastructure in mission critical facilities.
- C9 Explain the role of networking in mission critical facilities.
- C10 Describe the basic needs and importance of industrial cybersecurity in mission critical facilities.
- C11 Discuss at length the specialized needs of data centers as mission critical facilities.
- C12 Illustrate the basic needs for disaster recover in mission critical facilities.
- C13 Explain how the specialized personnel and production needs set a mission critical facility apart from other industries.

Evaluation/Grading

Grading in this course comes from a variety of assessment types. Quizzes and exams in this course are a bit different than you have probably experienced previously. These differences are explained further later in this document. A student can expect to receive feedback on assignments within seven (7) days from submission. Please contact the instructor if you have not received feedback within this time period. For due dates, please follow the pacing guide that has been provided to you. Unless you have contacted the instructor and worked out special arrangements, you must complete all assignments within the week assigned. Late assignments will still be accepted through the Blackboard interface, but you will have 15 points deducted from the grade of the assignment for each week the assignment is late. Points will be manually deducted and may not be immediately reflected in your grade book. Just contact the instructor for special consideration if you know work will not be submitted on time.  All assignments are due by noon on the last day of class. After this point, late work will no longer be accepted.

Your final grade will be determined as follows:

Grade Type | Percentage of Final Grade
Quizzes | 35%
Labs | 35%
Midterm Exam | 10%
Final Exam | 15%
Attendance | 5%

Quizzes

The quizzes are related to, but not necessarily pulled directly from, the modules. The domains for the Certified Mission Critical Operator (CMCO) certification were used to develop the quizzes. The quizzes will help prepare you for the types of questions you may encounter on the CMCO certification exam. You should expect to have to research some questions while you complete the quizzes.

Labs

There are two different types of assignments that are graded as labs in this course. Regular labs are labeled as a "lab" in the title of the assignment. These items are self-contained and typically end with a short quiz or activity. Discussion boards are also counted as lab grades. Most discussion boards will require outside research to be able to answer the question throughly. A discussion board rubric is included in the "Course Features" section of the "Start Here" module in the course.

Midterm Exam

This is the middle of the course. For this exam, you should review all the material that has been covered through this point and study the concepts that you were tested on in Modules 1 - 6 before taking the exam.

Final Exam

This is the end of the course. For this exam, you should review all material previously covered in the course and appearing on all module tests before taking the Final Exam.

Attendance

To get credit for attendance in this course, you must log in to the course every week. For the purpose of this course, the week runs Monday through Sunday. Each Monday, I will check to see if you logged in the previous week.

Grading Scale

This course uses the following grading scale:

Final Grade | Score Range
A | 90 - 100
B | 80 - 89
C | 70 - 79
D | 60 - 69
F | 59 and below
I | Incomplete

Communication and Response

The instructor of this course prefers the use of email for all communications. Students can expect a response to any email communication within 24 hours. If it has been longer than 48 hours, please resend your email or call. The instructor's email address and phone number are at the top of this syllabus.

Attendance Policy

The Cleveland Community College Attendance Policy

Code of Conduct Policy

Student Responsibilities (Student Code of Conduct)

Accessibility Policy

Access and Accommodations: Your experience in this class is important to your instructor, and it is the policy and practice of Cleveland Community College to create inclusive and accessible learning environments consistent with federal and state law. If you experience barriers based on a temporary health condition or disability (which could include but is not limited to mental health, attention-related, learning, vision, hearing, physical or health impacts) and as a result cannot participate fully in this class, complete course requirements, or benefit from the College’s programs or services, contact Disability Services as soon as possible.

To receive any academic accommodation, you must be appropriately registered with Disability Services at CCC. This office works with students confidentially and does not disclose any disability-related information without the student’s permission. You are welcome to contact them at 704-669-4096 or disabilityservices@clevelandcc.edu. If you have already established accommodations with Disability Services for this semester your instructor has been notified. You will want to discuss your approved accommodations with your instructor at your earliest convenience to make sure your needs in this course are met.

If you have a condition which may affect your ability to exit the premises in an emergency or which may cause an emergency during class, you are encouraged to discuss this in confidence with the instructor and/or Disability Services.

An effort has been made to ensure that material in this course is accessible. If you find any material to be inaccessible, please contact the instructor and make them aware.

For more information about the accessibility of tools used in this course, visit:

- Blackboard: Accessibility at Blackboard
- Articulate Storyline: Storyline Section 508 Accessibility VPAT

Academic Integrity Policy

CCC Academic Integrity Policy

Calendar/Important Dates

Calendar and Important Dates for this Term

Privacy Statement

Blackboard Privacy Policy

YouTube Privacy Policy