Title: Lab - Joyent Case Study
Course: 2016FA-MCO-110-401 > Section: Module 13: Determining Mission Criticality and the Mission Critical Mindset

After reading the case study about Joyent, please answer the following questions. This is a lab grade.

Answer the questions below as completely as you can. The goal of this assignment is for you to think critically about the case study and develop an understanding about some of the meaning and importance behind it.

Q: What is a mission critical mindset?
Feedback: Having a mission critical mindset is also having an understanding of how critical systems affect businesses and clients. Carelessness, as seen in the case study, can cost people a lot of time, money, and headache.

Q: How would having a mission critical mindset have helped Joyent in this situation?
Feedback: If the person running the updates had a mission critical mindset, perhaps he would have been more careful about what he was doing and made a greater effort to ensure nothing was done in error.

Q: What could be done to prevent this from happening again?
Feedback: Technicians can be trained, or retrained, in mission critical in order to help them to gain a mission critical mindset and protocols for installing system updates can be revisited to look for areas that could be improved.

Q: Why is it important for Joyent to have the postmortem on their blog?
Feedback: It creates a transparency between the company and the client. They acknowledged what happened, why it happened, and want to make sure that it doesn't happen again. This helps to restore customer confidence in the company.