Course: 2016FA-MCO-110-401

Q: The area of study that focuses on applying theories, concepts, and principles to existing areas of interest or to solve existing problems is called:
- Engineering Technology
- Facilities Maintenance
- HVAC
- Access Control
A: Engineering Technology
If right: Correct, Engineering Technology is the area of study that focuses on applying theories, concepts, and principles to existing areas of interest or to solve existing problems.
If wrong: Engineering Technology is the area of study that focuses on applying theories, concepts, and principles to existing areas of interest or to solve existing problems.

Q: IT Web Technology is a field that involves operating system software, application software, system optimization, system configuration, personal computer hardware, and the ability to troubleshoot and repair.
- True
- False
A: False
If right: That's correct. IT Web Technology is a field that can include web graphic design, authoring, search engine optimization, accessibility, web development, as well as programming/program language proficiency.
If wrong: That is not correct. IT Web Technology is a field that can include web graphic design, authoring, search engine optimization, accessibility, web development, as well as programming/program language proficiency.

Q: If you work in IT security, the only activity you have to worry about is that of a criminal hacker.
- True
- False
A: False
If right: Correct! If you work in IT Security you not only have to worry about the activity of a criminal hacker, but also unintentional access that could change or delete data.
If wrong: Incorrect. If you work in IT Security you not only have to worry about the activity of a criminal hacker, but also unintentional access that could change or delete data.

Q: The factors of Mission Critical systems could include all except:
- social media
- equipment
- process
- procedure
- software
A: social media
If right: That is correct!
If wrong: In this case, social media would not be considered one of the factors of a mission critical system.

Q: A ________ _________ refers to a device used as a failover mechanism to provide reliability in system configurations.
- Hot Spare
- Hot Swapping
- CIA Triad
- Access Control
A: Hot Spare
If right: Correct! That would be a hot spare.
If wrong: A Hot Spare refers to a device used as a failover mechanism to provide reliability in system configurations.

Q: A company that produces widgets requires electricity to run the stamper and other machines on the production line. The widget company has a back up generator that can keep production at the entire facility running for twenty-four hours straight (or longer if more diesel fuel is brought in).  A thunder storm rolls through the area creating a power outage that lasts for four hours. For the widget company this particular situation of going to generator power would be considered:
- business critical
- mission critical
- important
A: business critical
If right: That is correct. In this situation there is no loss of life, loss of revenue, or severe customer dissatisfaction. The company has planned ahead to prepare for this type of situation and has bought and installed the generator system. The outage is not long enough to possibly exhaust the company's supply of fuel and to cause the company to have to be at the mercy of a storm damaged market to buy more fuel. It is critical to the widget company that they keep producing and they have succesfully managed to do so with careful planning and preparation.
If wrong: That is not correct. The situation here has no loss of life, loss of revenue, or severe customer dissatisfaction. The company has planned ahead to prepare for this type of situation and has bought and installed the generator system. It is critical to the widget company that they keep producing and they have succesfully managed to do so with careful planning and preparation. So this is business critical.

Q: A login refers to the mechanical or electronic fastening device that is released by a physical object (such as a key, keycard, fingerprint, RFID card, or security token), by supplying secret information (such as a keycode or password), or by a combination thereof.
- True
- False
A: False
If right: Great! You knew that a login refers to the credentials required to obtain access to a computer system or other restricted area.
If wrong: That is false, a login refers to the credentials required to obtain access to a computer system or other restricted area.

Q: A mechanical or electronic fastening device that is released by a physical object, by supplying secret information, or by a combination of these.
- lock
- latch
- login
- SPOF
A: lock
If right: Great! Lock is correct.
If wrong: The lock is a mechanical or electronic fastening device that is released by a physical object, by supplying secret information, or by a combination of these.

Q: A position involved with the IT security of information including locations of  United States military troops in combat, would be a(n) ________________________ position.
- MCO
- business critical
- important
A: MCO
If right: That is correct. The security of data that includes US troop loacation would be MCO. If that data fell into the wrong hands, it could result in loss of life and injury.
If wrong: In this case the threat of lives lost or injury from the enemy acquiring the data would make the military IT security position MCO.

Q: A possible danger that might exploit a vulnerability to breach security and cause possible harm.
- infrastructure
- threat
- lock
- throughput
A: threat
If right: Great! That is correct.
If wrong: A possible danger that might exploit a vulnerability to breach security and cause possible harm is a threat.

Q: An Engineering Technologist often does what?
- implements designs
- designs things
- draws mechanical drawings of designs
- makes necessary repairs to plumbing, HVAC, and electrical systems at a facility
A: implements designs
If right: Yes, the Engineering Technologist often implements the designs that an engineer has come up with.
If wrong: No, the Engineering Technologist often implements the designs that an engineer has come up with.

Q: An example of how money could be saved with building automation would be the efficient way that temperature and humidity are monitored and quickly controlled when they are no longer within the desired range.
- True
- False
A: False
If right: That is correct, this is more cost effective than hiring someone specifically to control HVAC systems when temperature and humidty levels change.
If wrong: The answer in this case should be true. It is more cost effective than hiring someone specifically to control HVAC systems when temperature and humidty levels change.

Q: Any factor of a system (equipment, process, procedure, software, etc.) whose failure will result in the failure of business operations. That is, it is critical to the organization's 'mission'.
- Mission Critical Operations
- Mean Time Between Failures
- Five Nines
- Mean Time to Failure
A: Mission Critical Operations
If right: That is correct! MCO or Mission Critical Operations is any factor of a system (equipment, process, procedure, software, etc.) whose failure will result in the failure of business operations. That is, it is critical to the organization's 'mission'.
If wrong: Any factor of a system (equipment, process, procedure, software, etc.) whose failure will result in the failure of business operations. That is, it is critical to the organization's 'mission' is Mission Critical Operations or MCO.

Q: Building automation provides a way to monitor the functions of different systems in a building, but it may require more human intervention and an increase in expenses.
- True
- False
A: False
If right: Correct, this is false. Building automation can help things in a buiding be monitored and maintained at a more efficeint, energy saving, and money saving level. With building automation less human intervention can be made possible in some cases.
If wrong: This is false. Building automation can help things in a buiding be monitored and maintained at a more efficeint, energy saving, and money saving level. With building automation less human intervention can be made possible in some cases.

Q: Classes in the Mission Critical Consrtium will only be available in person on one of the campuses of CCC or one of it's partners.
- True
- False
A: False
If right: Great! You know that these programs are distance enabled so that you can take classes from anywhere.
If wrong: That is incorrect. The Mission Critical Operations programs are distance enabled so that you can take classes from anywhere.

Q: Cleveland Community College in a partnership with industry and educational partners is working to provide a pathway for students that can lead to certificates, diplomas, an Associate Degree in Applied Science and more.
- True
- False
A: False
If right: That is correct, some of the partners include: UNC Charlotte, Nash Community College, Wake Tech, Moultrie Technical College, Automation Federation, The Carolinas Chapter of 7X24 Change, and the ISA.
If wrong: Sorry, that is indeed true. Some of the partners involved include: UNC Charlotte, Nash Community College, Wake Tech, Moultrie Technical College, Automation Federation, The Carolinas Chapter of 7X24 Change, and the ISA.

Q: Computers and other electronic components are networked together to help control a building in building automation.
- True
- False
A: False
If right: Correct!
If wrong: Incorrect. It is true that computers and other electronic components are networked together to help control a building in building automation.

Q: Data management is based on four principles: data ownership, data retention policy, security, and enhancement policies.
- True
- False
A: False
If right: That is correct. IT Data Management is based on four main principles: data ownership, data retention policy, security, and enhancement policies. These policies are used to create and maintain an organization’s strategy to organize and manage its data.
If wrong: No, IT Data Management is based on four main principles: data ownership, data retention policy, security, and enhancement policies. These policies are used to create and maintain an organization’s strategy to organize and manage its data.

Q: Downtime is used to refer to periods when a system is available.
- True
- False
A: False
If right: That is correct!
If wrong: Downtime is used to refer to periods when a system is unavailable.

Q: IT professionals can have a careers as
- Cheif Information Officers, help desk technicians, cybersecurity specialists or many more.
- facilities maintenance technicians, HVAC repair specialists, or electrical specialists.
- only as network technicians.
- only IT support personnel.
A: Cheif Information Officers, help desk technicians, cybersecurity specialists or many more.

Q: If you desire a career in IT support, then you would want to sharpen your troubleshooting and repair skills.
- True
- False
A: False
If right: That is correct, in the field of IT support the troubleshooting and repair skills are very important.
If wrong: Incorrect. In the field of IT support the troubleshooting and repair skills are very important.

Q: In Data Management, you would find topics of importance to include:
- data analysis, data retention policy, security, and data architecture.
- system configuration, system optimization, and personal computer hardware.
- web graphic design, program languages, and web page creation.
- network standards, network protocols, and implementation policies.
A: data analysis, data retention policy, security, and data architecture.
If right: Great! That is correct. Although security, some knowledge of the system software, and other areas are shared concerns of all involved in IT, the data analysis, data retention policy, security, and data architecture would be of most importance to those in the Data Management field.
If wrong: No, data analysis, data retention policy, security, and data architecture ould be of most importance to those in the Data Management field.

Q: In order to offer you a career pathway in Mission Critical Operations the Computer Information Systems and the Industrial Systems departments have teamed up.
- True
- False
A: False
If right: That is correct!
If wrong: It is true that the Computer Information Technology department and the Industrial Systems department have teamed up in order to offer you a career path towards a Mission Critical Operations career.

Q: The preferred color is
- red
- green
- blue
- black
A: blue

Q: I am responsible for following the original version of the Guide only.
- True
- False
A: False

Q: RTM stands for _____________________.
- real-time memory
- run-time module
- read the manual
- read the mail
A: read the manual

Q: I can reserve a private appointment with the instructor via
- email
- IM
- youcanbook.me
- Facebook
A: youcanbook.me

Q: My instructor attended __________ State University.
- Indiana
- Iowa
- Illinois
- NC
A: Indiana

Q: There is a Blackboard Orientation available for me hosted at waketech.edu.
- True
- False
A: True

Q: I have to use my college provided student email for anything related to this class when communicating with the instructor.
- True
- False
A: True

Q: Links to free software downloads are available in __________________.
- Cleveland Tech
- Cleveland State
- VCL
- Bb Collaborate
A: Cleveland Tech

Q: My grades can be found under ___________________.
- External Links
- Course Information
- Homepage
- Tools & Grades
A: Tools & Grades

Q: I can get basic help for Blackboard via___________________.
- stopping by the Library
- 24/7 toll free call
- live chat
- Student Services
A: stopping by the Library; 24/7 toll free call; live chat

Q: I should be able to turn in assignments on paper for this course.
- True
- False
A: False

Q: I don't have to check in with the instructor when I work in the labs on campus.
- True
- False
A: False

Q: I have to buy a computer for this course.
- True
- False
A: False

Q: I must comply with the school's Information Technologies policy at all times.
- True
- False
A: True

Q: I have to save my files in the proper format requested by the assignment's instructions.
- True
- False
A: True

Q: My instructor will let me speek LEET.
- True
- False
A: False

Q: I HAVE to use the instant messenger client that works with Blackboard.
- True
- False
A: False

Q: Netiquette is ___________________.
- being polite online
- not flaming someone
- using good grammar
- all of the above
A: all of the above

Q: I should spend twice as much time studying each week as what the course credit is.
- True
- False
A: True

Q: Quizzes can receive make-up dates if I just ask nicely.
- True
- False
A: False

Q: Due dates are voided in the event of a snow day.
- True
- False
A: False

Q: "I can request an "I" almost anytime for any reason."
- True
- False
A: False

Q: No _______ M&Ms.
- red
- green
- brown
- black
A: brown

Q: Work submitted after _______ the last day of the semester gets a '0'.
- 10AM
- 12noon
- 10PM
- 12midnight
A: 10PM

Q: I have to pass a quiz before the next quiz is made available.
- True
- False
A: True

Q: "If I get locked out of an assessment in Blackboard, I should ____________."
- tell my instructor if we meet in the hall
- email my instructor
- call my instructor
- call the Bb helpdesk
A: email my instructor

Q: I can get help with taking a quiz from my classmates.
- True
- False
A: True

Q: Exams are worth _________ of my grade.
- 50%
- 1/3
- 33%
- 34%
A: 34%

Q: Open labs _____________.
- are optional
- are offered only at certain times
- "scheduled, but flexible with appointments"
- require me to come to campus
A: "scheduled, but flexible with appointments"

Q: With _________ and _________ we can use __________ to demo a lab.
- a webcam
- a mic
- telepresence
- space-time
A: a webcam; a mic; telepresence

Q: Always be sure that any instrument that you are using is operating correctly.
- True
- False
A: True

Q: Breadboards used in the lab accept ______ AWG wire.
- 22-24
- 16-18
- 18-22
- 16-Oct
A: 22-24

Q: _____________ is for recording the thought process associated with a lab.
- Wiki
- Blog
- Design notebook
- Email
A: Design notebook

Q: I need to memorize _______________.
- everything
- nothing
- the location of the lab
- the location of my resources
A: the location of my resources

Q: I should ______________________.
- "Save early and save often"
- Wait until the last minute to do everything
- Find alternate ways to access the Internet
- Inform the instructor of broken links in the course site
A: "Save early and save often"; Find alternate ways to access the Internet; Inform the instructor of broken links in the course site

Q: You will have to be an “activated reader” to survive in this course.
- True
- False
A: False

Q: Being an “active reader” means that you:
- read a bit, pause, reflect on what you’ve read, and then move on.
- read straight through the material to the end, reflect on what you’ve read, and then move on.
- read a bit, pause, reread what you’ve read, and then move on.
- read a bit, pause, refract on what you’ve read, and then move on.
A: read a bit, pause, reflect on what you’ve read, and then move on.

Q: There is a link in this course's material to an online course that will help me learn to search the Internet for technical material. This course is provided by:
- MIT
- NCSU
- The Open University
- Khan Academy
A: The Open University

Q: Information for how to log in to the computers in the labs on campus can be found:
- in a document linked to from within the Guide.
- in the Guide.
- nowhere that I've yet been given access to.
- in the handout given on the first day of class only.
A: in a document linked to from within the Guide.

Q: Which of the following is the BEST resource for finding standards for building energy efficiency?
- A.ANSI
- B.NERC
- C.NFPA
- D.ASHRAE
A: D.ASHRAE

Q: Which of the following governs and regulates laws regarding refrigerants?
- A.EOP
- B.EPA
- C.EPO
- D.EPMS
A: B.EPA

Q: Which of the following acronyms are measures of power?
- A.KW, KVA
- B.DX, DAS
- C.CRAH, CRAC
- D.IAQ, HVAC
A: A.KW, KVA

Q: “Five-Nines” (99.999 percent) is a term in the Mission Critical Operator field that describes or assesses:
- A.equipment location.
- B.MCO title.
- C.system availability.
- D.facility size.
A: C.system availability.

Q: True or false. In mission critical environments, UPS refers to Uninterruptible Power Supply.
- T.True
- F.False
A: T.True

Q: Which of the following standards organizations provides the basis for code requirements for a facility’s electrical distribution system?
- A.NEC
- B.USGBC
- C.EPA
- D.NETA
- E.ASHRAE
A: A.NEC

Q: Which of the following is a commonly used term to describe the efficiency of the infrastructure system serving a data center?
- A.PUE
- B.PBX
- C.POTS
- D.PLC
A: A.PUE

Q: Which of the following is the MOST accurate definition of mission critical?
- A.Project with long critical path
- B.Business that can operate without downtime
- C.Business that requires continuous operation
- D.Project that requires clear mission policy
A: C.Business that requires continuous operation

Q: Which of the following facilities should operate 24 hours, seven days per week? (Select TWO).
- A.Educational institutions
- B.Data centers
- C.Banks
- D.Government buildings
- E.Dental offices
A: B.Data centers; C.Banks

Q: In a mission critical operation, the majority of downtimes are caused by:
- A.loss of operation.
- B.human error.
- C.utility outages.
- D.natural disasters.
- E.faulty equipment
A: B.human error.

Q: Which of the following defines Recovery Time Objective (RTO)?
- A.Time required starting up the emergency generator after a failure
- B.Time within which access to data must be restored after a failure
- C.Time required putting the disaster recovery plan in action
- D.Time within which UPS transfer critical load to bypass
A: B.Time within which access to data must be restored after a failure

Q: True or false. Digitization of medical records is an example of a business model trend that is driving the need for mission critical operations.
- T.True
- F.False
A: T.True

Q: True or false. According to industry studies, the majority of businesses that experience operational downtime of one week or more in a given year are likely to go out of business.
- T.True
- F.False
A: T.True

Q: Which of the following is a possible choice when searching for a career in mission critical operations?
- A.Emergency responder
- B.FBI agent
- C.Utility lineman
- D.Airline pilot
A: A.Emergency responder

Q: A plan for critical infrastructure cybersecurity was signed by the:
- A.White House.
- B.Secretary of State.
- C.Department of Homeland Security.
- D.Congress.
A: A.White House.

Q: Which of the following organizations is developing a voluntary framework—based on existing criteria, guidelines, and practices—for reducing cyber risks to critical infrastructure?
- A.National Institute of Standards and Technology (NIST)
- B.Department of Homeland Security (DHS)
- C.Occupational Safety and Health Administration (OSHA)
- D.National Security Agency (NSA)
A: A.National Institute of Standards and Technology (NIST)

Q: True or false. The requirements and skills for an MCO career can vary widely depending on the career field within an industry. But focus on reliability, availability, and continuous operation will remain consistent regardless of the industry.
- T.True
- F.False
A: T.True

Q: True or false. Hot swapping and hot plugging are terms that refer to the function of replacing computer system functions by quickly turning off the system, replacing the defective components, then quickly turning the system back on before it can cool down.
- T.True
- F.False
A: F.False

Q: Which of the following groups are commonly considered mission critical due to their dependence on electronic equipment to properly function?
- A.Container ports and railroads
- B.Hospitals and data centers
- C.Malls and corporate office parks
- D.Gas stations, grocery and convenience stores
A: B.Hospitals and data centers

Q: True or false. A transportation safety specialist is considered a mission critical occupation.
- T.True
- F.False
A: T.True

Q: True or false. Power, HVAC, life safety, and controls are each systems that a Mission Critical Operator is trained to maintain.
- T.True
- F.False
A: T.True

Q: The number of messages that can be delivered in a communication channel is called:
- A.carrier neutrality.
- B.capacity.
- C.throughput.
- D.frequency.
A: C.throughput.

Q: Which of the following is part of the CIA security triangle model?
- A.Connectivity
- B.Activation
- C.Integrity
- D.Intrusion
A: C.Integrity

Q: True or false. Biometrics are used as a method of access control.
- T.True
- F.False
A: T.True

Q: True or false. Qualities of a good mission critical mindset for someone seeking a career as an MCO include being accountable, rational, self-motivated, adaptable, communicative, and proactive.
- T.True
- F.False
A: T.True

Q: In a critical facility, biometrics are used for:
- A.managing access control.
- B.measuring air quality.
- C.sanitizing blood-borne pathogens.
- D.determining relative humidity.
A: A.managing access control.

Q: Cooling system technologies prevalent in a mission critical facility would MOST likely be introduced in which of the following engineering technology disciplines?
- A.Architectural
- B.Civil
- C.Industrial
- D.Mechanical
A: D.Mechanical

Q: Which of the following would a building automation system be used to control?
- A.Equipment deliveries
- B.Computer room air conditioning
- C.Preventive maintenance schedule
- D.A facility’s access control schedule
A: B.Computer room air conditioning

Q: Mission critical HVAC systems are generally considered more sophisticated than other commercial HVAC systems because they:
- A.are typically much smaller and compartmentalized.
- B.are required to provide cooling for equipment and personnel.
- C.have more control points and monitoring stations.
- D.cycle through multiple modes throughout the day.
A: B.are required to provide cooling for equipment and personnel.

Q: Which of the following is a facility maintenance function?
- A.Design implementation
- B.Hardware procurement
- C.Project management
- D.Building automation
A: D.Building automation

Q: Which of the following is a technology that monitors and controls production?
- A.Protection
- B.Process
- C.Maintenance
- D.Automation
A: D.Automation

Q: Containment is which of the following types of data center techniques?
- A.Heating
- B.Storage
- C.Backup power
- D.Air flow distribution
A: D.Air flow distribution

Q: True or false. Upgrading an existing design is the main responsibility of the facility maintenance team.
- T.True
- F.False
A: F.False

Q: True or false. Startup is performed by the engineering technology team.
- T.True
- F.False
A: T.True

Q: Which of the following systems is used to limit the actual personal attention needed to keep a mission critical facility running?
- A.BAS
- B.HVAC
- C.RPO
- D.UPS
A: A.BAS

Q: Which of the following systems plays a MAIN role in energy saving?
- A.Lockout/tag out
- B.Secondary pump
- C.Building automation
- D.Access control
A: C.Building automation

Q: Intelligent buildings are designed with which of the following concepts in mind?
- A.Fault tolerance
- B.Impact on occupants
- C.Structural aesthetics
- D.Redundancy
A: B.Impact on occupants

Q: True or false. For mission critical operations, Operations Technology covers a wide range of functions, including web design.
- T.Trues
- F.False
A: F.False

Q: True or false. Smart cards, CCTVs, and biometric readers are all examples of access control.
- T.True
- F.False
A: F.False

Q: True or false. Access control of a facility can prevent a cyber threat.
- T.True
- F.False
A: F.False

Q: True or false. An engineering technologist must be certified.
- T.True
- F.False
A: F.False

Q: An engineer in an engineering technology function would primarily be involved in:
- A.test and measurement.
- B.control system installation.
- C.design and planning.
- D.preventive maintenance.
A: C.design and planning.

Q: True or false. Access control is a facilities maintenance function within the Operation Technology (OT) structure.
- T.True
- F.False
A: T.True

Q: Process management and control is an example of which of the following Operations Technology (OT) elements?
- A.Root cause analysis
- B.Automation
- C.Preventive maintenance
- D.Change management
A: B.Automation

Q: True or false. An engineering technologist is usually more “hands on” than an engineer.
- T.True
- F.False
A: T.True

Q: True or false. Automation is defined as the creation and application of technology to monitor and control the production and delivery of products and services.
- T.True
- F.False
A: T.True

Q: True or false. An engineering technologist would have to obtain additional certifications to become an engineer.
- T.True
- F.False
A: T.True

Q: Which of the following are examples of physical security? (Select TWO).
- A.Intrusion detection system
- B.Username and password
- C.Firewall
- D.Card reader
- E.Mantrap
- F.Antivirus software
A: D.Card reader; E.Mantrap

Q: Which of the following is the BEST way to eliminate error in a critical facility environment?
- A.Risk management
- B.Automation
- C.Procedure
- D.Quality control
A: B.Automation

Q: Perforated floor tiles are part of a data center strategy that would MOST likely be implemented in which of the following facilities maintenance functions?
- A.Physical security
- B.HVAC
- C.Building automation
- D.Access control
A: B.HVAC

Q: In mission critical facilities, the automatic transfer switch is commonly used to select between:
- A.utility and critical load.
- B.UPS and generator.
- C.UPS and critical load.
- D.utility and generator.
A: D.utility and generator.

Q: Which of the following is a type of generator rating?
- A.Line interactive
- B.Off-line
- C.Emergency
- D.Prime
A: D.Prime

Q: Which of the following are required for Uptime Institute Tier III certification? (Select TWO).
- A.Redundant generator
- B.Dual cord
- C.N+2
- D.24 hours of available fuel
- E.Dual utility feed
A: A.Redundant generator; B.Dual cord

Q: Which of the following pieces of electrical equipment can provide closed transition?
- A.Protective relay
- B.Transient voltage surge suppressor
- C.Static switch
- D.Fused disconnect
A: C.Static switch

Q: Which of the following is a criterion for a Tier ll data center?
- A.Concurrent maintainability
- B.Fault tolerance
- C.Redundancy
- D.Diverse power paths
A: C.Redundancy

Q: Which of the following organizations publishes the regulations that govern arc flash boundaries?
- A.FEMA
- B.NFPA
- C.OSHA
- D.USGBC
A: B.NFPA

Q: Load Bus Synchronization is BEST described as a system that:
- A.controls the paralleling of two or more diesel generators.
- B.enables closed transition transfer between utility and generator sources.
- C.protects critical loads during UPS maintenance operations.
- D.shifts the reference voltage for a UPS system from one source to another.
A: D.shifts the reference voltage for a UPS system from one source to another.

Q: Which of the following is a battery type that is commonly maintained in a mission critical facility?
- A.Fuel cell
- B.Natural gas
- C.Flywheel
- D.Capacitor
- E.Lead acid
A: E.Lead acid

Q: Grounding, TVSS, and arc flash analysis are each elements of which of the following power distribution concepts?
- A.Electrical protection
- B.Soft loading
- C.UPS topology
- D.Concurrent maintainability
A: A.Electrical protection

Q: Fault tolerance is a feature of which of the following tier levels/topologies?
- A.Tier I
- B.Tier II
- C.Tier III
- D.Tier IV
A: D.Tier IV

Q: Power Usage Effectiveness (PUE) is the ratio of:
- A.peak utility power to nominal utility power.
- B.total facility energy to IT equipment energy.
- C.total computer capacity to used computer cycles.
- D.building power to space utilization.
A: B.total facility energy to IT equipment energy.

Q: The distinguishing feature of the Uptime Institute’s Tier III classification is:
- A.concurrent maintainability.
- B.low maintenance.
- C.high capacity.
- D.fault tolerance.
A: A.concurrent maintainability.

Q: Which of the following is considered an alternative power source in mission critical facilities?
- A.Co-generation
- B.Double conversion
- C.Rotary UPS
- D.Flywheel
A: A.Co-generation

Q: Which of the following are examples of energy storage for a UPS? (Select THREE).
- Diesel generator
- Batteries
- Thermal tanks
- Pumped-storage hydroelectricity
- Super capacitor
- Flywheel
A: Batteries; Super capacitor; Flywheel

Q: A TVSS protects loads against:
- A.reverse power.
- B.current sags.
- C.excessive harmonics.
- D.sub cycle disturbances.
A: D.sub cycle disturbances.

Q: Which of the following power source technologies provides power to the facility’s critical load immediately following a loss of utility power?
- Fuel cell
- Battery
- Solar cells
- Generator
A: Battery

Q: Double conversion, line interactive, and flywheel are each types of which of the following power source technologies?
- A.Battery
- B.UPS
- C.Solar
- D.Generator
- E.Fuel cell
A: B.UPS

Q: True or false. Tier I and Tier II data centers feature concurrently maintainable topologies.
- T.True
- F.False
A: F.False

Q: Flooded wet cell and VRLA are each types of which of the following power source technologies?
- A.Generator
- B.Fuel cell
- C.UPS
- D.Battery
A: D.Battery

Q: Which of the following is required to calculate KW from KVA?
- A.Voltage
- B.Frequency
- C.Power factor
- D.Phase angle
A: C.Power factor

Q: An emergency standby generator may have which of the following components?
- A.Paralleling switchgear
- B.Remote radiator
- C.Transient voltage surge suppressor
- D.Automatic transfer switch
A: B.Remote radiator

Q: Which of the following is the definition of power factor?
- A.A measure of BTU output current of a power system
- B.A dimensionless measure of electrical efficiency and voltage
- C.The ratio of real power flowing to the load and apparent power
- D.The absolute rated output of a power system generator
A: C.The ratio of real power flowing to the load and apparent power

Q: Which of the following is the longest lasting battery type?
- A.Lithium
- B.Fuel cell
- C.Nickel cadmium
- D.Valve regulated lead acid
A: A.Lithium

Q: True or false. Natural gas is generally not considered an emergency fuel source because the pressurization of the gas lines is dependant on having electricity available.
- T.True
- F.False
A: T.True

Q: True or false. In a 3-phase system, a neutral is present in both 3-wire and 4-wire connections.
- T.True
- F.False
A: F.False

Q: Which of the following is required for cooling towers?
- A.Soft loading
- B.Blow down
- C.DX cooling
- D.Reclamation
A: B.Blow down

Q: Which of the following HVAC systems utilizes a refrigerant as a means of rejecting heat?
- A.Dry cooler
- B.Cooling tower
- C.Direct expansion
- D.Thermal wheel
A: C.Direct expansion

Q: Which of the following AC system components rejects heat?
- A.Metering valve
- B.Condenser
- C.Compressor
- D.Evaporator
A: B.Condenser

Q: Approach temperature is BEST described as the temperature:
- A.above which battery thermal runaway starts.
- B.that triggers a heat detector in the fire detection system.
- C.at which a refrigerant flashes to gas for a given pressure.
- D.across a heat exchanger at full design load and flow.
A: D.across a heat exchanger at full design load and flow.

Q: CFM is a unit of measure for which of the following parameters?
- A.Humidity
- B.Flow
- C.Capacity
- D.Pressure
A: B.Flow

Q: Perforated tiles are strategically placed in a computer room to ensure and maintain which of the following?
- A.Dust and corrosion prevention
- B.Static pressure
- C.Ambient temperature
- D.Proper airflow
A: D.Proper airflow

Q: Gathering the exhaust air after it leaves a computer room’s servers within the space between a drop ceiling and the computer room’s roof is an example of:
- A.dust mitigation.
- B.return air methodology.
- C.air pressure release.
- D.cold aisle air containment.
A: B.return air methodology.

Q: True or false. A cooling tower is used to cool the air in a facility.
- T.True
- F.False
A: F.False

Q: Which of the following describes what an evaporator does in a simple refrigerant cycle?
- A.Supplies cooling
- B.Supplies heat
- C.Removes cooling
- D.Removes heat
A: D.Removes heat

Q: Which of the following devices is used to reduce the total load on a chiller plant?
- A.Thermal wheel
- B.Variable primary pumping
- C.VFD chillers
- D.Make-up water storage
A: A.Thermal wheel

Q: Hot aisle/cold aisle is which of the following types of data center techniques?
- A.Load balancing
- B.Backup power
- C.In-row cooling
- D.Air flow management
A: D.Air flow management

Q: In an HVAC system supplying a data center, a ton is a measure of:
- A.cooling.
- B.pressure.
- C.flow.
- D.power.
A: A.cooling.

Q: Venting server exhaust air to the space between the drop ceiling and the roof is known as:
- A.heat evaporation.
- B.isolated routing.
- C.spatial dissipation.
- D.plenum return.
A: D.plenum return.

Q: True or false. The BTU is a measure of cooling and heating energy.
- T.True
- F.False
A: T.True

Q: Which of the following is the purpose of using an air-side economizer?
- A.To save energy
- B.To reduce air flow
- C.To prevent zinc whiskers
- D.To increase availability
A: A.To save energy

Q: Which of the following are trap primers used for?
- A.Maintain the water seal in a floor drain
- B.Mitigate rodent damage in data centers
- C.Reduce the collisions in Ethernet networks
- D.Test the installation of new fiber networks
A: A.Maintain the water seal in a floor drain

Q: True or false. The purpose on a backflow preventer is to the stop the domestic water from entering the process water.
- T.True
- F.False
A: F.False

Q: Which of the following is the measurement used when referring to heat?
- A.BTU
- B.PUE
- C.KVA
- D.CFM
A: A.BTU

Q: Head pressure is expressed in which of the following units of measure?
- A.Atmospheres
- B.Inches of mercury
- C.Newton meters
- D.Pounds per square inch
A: D.Pounds per square inch

Q: Which of the following defines the dew point?
- A.The temperature rate of rise
- B.The temperature at which water vapor condenses
- C.The wet bulb temperature
- D.The temperature of the ambient air
A: B.The temperature at which water vapor condenses

Q: True or false. A well located on the property is a potential source of make-up water for the cooling towers.
- T.True
- F.False
A: T.True

Q: Which of the following units is used to measure the power consumed by a water-cooled chiller?
- A.Foot-pound
- B.Fahrenheit
- C.Square inch
- D.Watt
A: D.Watt

Q: Adjusting set point is considered part of which of the following activities?
- A.Preventive maintenance
- B.Lockout/tag out
- C.Disaster recovery
- D.Environmental control
A: D.Environmental control

Q: True or false. A raised floor environment is required for in-row cooling systems.
- T.True
- F.False
A: F.False

Q: True or false. Containment in the data center refers to the management of hot and cold aisle areas, and may include a chimney to the ceiling plenum for discharge of hot air.
- T.True
- F.False
A: T.True

Q: Which of the following is an example of a mission critical monitoring and control platform?
- A.Building Automation
- B.Power Usage Effectiveness
- C.Meters, Gauges, and Relays
- D.Intrusion Detection
A: A.Building Automation

Q: Which of the following is MOST likely to be monitored in the critical production space?
- A.Hydrogen concentration
- B.Static pressure
- C.Indoor air quality
- D.Make-up water storage
A: B.Static pressure

Q: Electrical service charges for commercial service are made up of which of the following? (Select TWO).
- A.Total energy used
- B.Power demand profile
- C.Utility transformer sizing
- D.Distance from substation
- E.Service voltage rating
A: A.Total energy used; B.Power demand profile

Q: Which of the following parameters would MOST likely be monitored in a UPS battery room?
- A.Corrosion
- B.Water flow
- C.Temperature
- D.Static pressure
A: C.Temperature

Q: Which of the following is a device typically utilized to control the speed of a motor?
- A.VAV
- B.VFD
- C.CFD
- D.PDU
A: B.VFD

Q: Environmental conditions within a computer room are closely monitored to ensure:
- A.changes in conditions are immediately documented and reported.
- B.operating costs can be accurately predicted for each quarter.
- C.preventive maintenance conflicts can be avoided.
- D.equipment can be installed and operated at the appropriate time.
A: A.changes in conditions are immediately documented and reported.

Q: In addition to HVAC, a building management system could also monitor:
- A.perforated tile placement.
- B.power consumption.
- C.server density.
- D.number of cabinets.
A: B.power consumption.

Q: Which of the following is a process control device?
- A.Thermometer
- B.Thermostat
- C.Fuel cell
- D.Chiller
A: B.Thermostat

Q: Which of the following are operation control tasks? (Select TWO).
- A.Free cooling
- B.Blow down
- C.Adjust set point
- D.Fuel quality
- E.On/off schedule
- F.Leak detection
A: C.Adjust set point; E.On/off schedule

Q: Which of the following is a protection device?
- Reverse power relay
- Control valves
- Power relay
- Heat exchanger
A: Reverse power relay

Q: Why is building pressure a major concern in a mission critical facility?
- A.To save energy
- B.To prevent contamination
- C.To save cooling
- D.To keep heat in the white space
A: B.To prevent contamination

Q: True or false. Corrosion monitoring is used to monitor the corrosion buildup on the battery terminals.
- T.True
- F.False
A: F.False

Q: True or false. The reason for monitoring hydrogen in a battery room is to keep the batteries from corroding.
- T.True
- F.False
A: F.False

Q: Which of the following is considered a SCADA system?
- A.PLC
- B.DDS
- C.EPMS
- D.BAS
A: A.PLC

Q: True or false. Programmable Logic Controls (PLCs) have more sophisticated embedded control capabilities than Variable Frequency Drives (VFDs).
- T.True
- F.False
A: T.True

Q: An example of a Human-Machine Interface (HMI) would be found at which of the following locations?
- A.Motor Control Center
- B.Control Valve
- C.Fuel Pump Controller
- D.Generator Control Panel
A: D.Generator Control Panel

Q: When the incoming voltage from the utility is higher than that of the building distribution, which of the following pieces of equipment is used to change the voltage?
- A.Generator
- B.Transformer
- C.UPS system
- D.Circuit breaker
A: B.Transformer

Q: Conditioned power describes the output of which of the following facility infrastructure systems?
- A.Battery
- B.UPS
- C.ATS
- D.Generator
A: B.UPS

Q: True or false. A Power Distribution Unit (PDU) typically measures power upstream of the UPS module.
- T.True
- F.False
A: F.False

Q: True or false. To allow a technician to remotely monitor equipment, an Operator Interface Terminal (OIT) is typically located in a different physical location to the equipment to which it is monitoring.
- T.True
- F.False
A: F.False

Q: A Proportional Integral Derivative (PID) loop is a common type of:
- A.preventive maintenance device.
- B.process control element.
- C.grounding system component.
- D.field sensor.
A: B.process control element.

Q: A generator remote enunciator would MOST likely be integrated with which of the following?
- A.Safety Instrumented System (SIS)
- B.Building Management System (BMS)
- C.Distributed Control System (DCS)
- D.Supervisory Control and Data Acquisition (SCADA)
A: B.Building Management System (BMS)

Q: On which of the following pieces of equipment would a programmable logic controller (PLC) be located?
- A.Paralleling switchgear
- B.Sub-base fuel tank
- C.Automatic transfer switch
- D.Remote enunciator
A: A.Paralleling switchgear

Q: True or false. An actuator is considered a process control device.
- T.True
- F.False
A: T.True

Q: True or false. A thermometer is a process control device.
- T.True
- F.False
A: F.False

Q: Which of the following are hazard classifications within the Global Harmonization System? (Select THREE).
- A.Flammability
- B.Reactivity
- C.Toxicity
- D.Explosive
- E.Health
- F.Environmental
- G.Physical
A: E.Health; F.Environmental; G.Physical

Q: If a mission critical operator is performing a simple lockout /tag out procedure, who controls the key?
- A.Operator’s supervisor
- B.Operator
- C.Employer
- D.Safety officer
A: B.Operator

Q: Who is responsible for providing the PPE that should be worn for a job?
- A.Supervisor
- B.Operator
- C.OSHA
- D.Employer
A: D.Employer

Q: A roving fire watch is used when:
- A.a detection system is out of service.
- B.a VESDA alarm is triggered.
- C.energized/hot work is being done.
- D.IR scanning is in progress.
A: A.a detection system is out of service.

Q: In which of the following would a technician MOST likely maintain a fire pump?
- A.Single-story building
- B.Warehouse
- C.Underground parking garage
- D.High rise building
A: D.High rise building

Q: Which of the following is applied in practicing electrical distribution safety?
- A.Arc flash analysis
- B.Video surveillance
- C.Machine guarding
- D.Global Harmonization System
A: A.Arc flash analysis

Q: Wet pipe and dry pipe are examples of:
- A.electrical conduits.
- B.fiber optic interduct.
- C.fire suppression systems.
- D.mechanical piping systems.
A: C.fire suppression systems.

Q: The governing standards for telecommunications cabling are provided by:
- A.NETA.
- B.NIST.
- C.TIA.
- D.ASHRAE.
A: C.TIA.

Q: Governing standards for safety are established by:
- A.ANSI.
- B.ASHRAE.
- C.ISA.
- D.OSHA.
A: D.OSHA.

Q: Which of the following elements is often introduced into sprinkler systems as a corrosion inhibitor?
- A.Nitrogen
- B.Argon
- C.Helium
- D.Oxygen
A: A.Nitrogen

Q: Which of the following is one of the BEST ways to ensure life safety in a mission critical environment?
- A.Key lock
- B.Thermal blanket
- C.Zone interlock
- D.Lockout /tag out
A: D.Lockout /tag out

Q: Physical security methods may include:
- A.authorization procedures, shipping/receiving, and delivery inspection.
- B.hazardous material containment, leak detection systems, and incident reporting.
- C.vehicle barriers, locked doors, and video surveillance.
- D.machine guarding, fall protection, and confined space access and ventilation.
A: C.vehicle barriers, locked doors, and video surveillance.

Q: Which of the following is a regulatory and compliance organization?
- A.OSHA
- B.AMA
- C.TIA
- D.OMB
A: A.OSHA

Q: True or False. Video surveillance and recording devices control access to a facility.
- T.True
- F.False
A: F.False

Q: True or False. According to the Uptime Institute rating system, Tier I facilities achieve maximum availability.
- T.True
- F.False
A: F.False

Q: True or False. The employer takes financial responsibility if technicians do not wear appropriate PPE when adding water to UPS batteries.
- T.True
- F.False
A: T.True

Q: True or False. EPO is used to power down equipment as a means of protecting the equipment.
- T.True
- F.False
A: F.False

Q: Which of the following life safety system components would MOST likely be utilized in diagnosing an early stage fire event?
- A.Beam detector
- B.High sensitivity smoke detection
- C.Pre-action system
- D.Flame/flash detection
A: B.High sensitivity smoke detection

Q: Which of the following fire suppression system types is characterized by the use of a clean agent?
- A.Pre-action
- B.Mist
- C.Gaseous
- D.Dry pipe
A: C.Gaseous

Q: Which of the following organizations or associations is chartered to establish safety regulations and compliance requirements for a mission critical facility?
- A.Uptime Institute
- B.ASHRAE
- C.OSHA
- D.TIA
- E.ANSI
A: C.OSHA

Q: The use of process hazards analysis is mandated by which of the following?
- A.OSHA
- B.ASHRAE
- C.NSA
- D.NERC
A: A.OSHA

Q: Which of the following would be used in a pre-action fire suppression system?
- A.Dry pipe
- B.Foam
- C.Laser
- D.Clean agent
A: A.Dry pipe

Q: Which of the following defines an Access Control vestibule?
- A.Card readers
- B.Biometrics
- C.Mantrap
- D.Key pad
A: C.Mantrap

Q: True or False. Reporting safety hazards is a priority and a job exclusively for the safety director.
- T.True
- F.False
A: F.False

Q: Which of the following are included in Access Control? (Select TWO).
- A.CCTV
- B.Call tree
- C.Intercom
- D.Gates
- E.Keypad
A: D.Gates; E.Keypad

Q: Which of the following is an occurrence that requires severe event preparation and reporting?
- A.Utility failure
- B.Fuel leak
- C.Fire
- D.Inclement weather
A: D.Inclement weather

Q: A company’s primary data center suffers catastrophic damage due to a hurricane, yet the company is able to continue operating with no loss of efficiency. Which of the following allowed this to happen?
- A.Geographic pre-staging
- B.Risk management
- C.Accidental equipment insurance
- D.Disaster recovery
A: D.Disaster recovery

Q: The coordinated and economical application of resources to minimize, monitor, and control the probability and/or impact of events is known as:
- A.configuration development.
- B.risk management.
- C.asset control.
- D.situational analysis.
A: B.risk management.

Q: Fundamentals of risk management include:
- A.root cause analysis.
- B.quantitative analysis.
- C.total cost of ownership analysis.
- D.Computational Fluid Dynamic (CFD) analysis.
A: B.quantitative analysis.

Q: True or False. When recovering from a cooling outage, blanking panels aid in air flow.
- T.True
- F.False
A: T.True

Q: Which of the following are included in emergency response procedures? (Select TWO).
- A.Weather prediction analysis
- B.Offsite truck inspection
- C.Maintenance plan
- D.Mass notification
- E.Call tree
A: D.Mass notification; E.Call tree

Q: During a disaster, the long-term operation of a critical facility is MOST dependent on the availability of: (Select TWO).
- A.natural gas.
- B.domestic water.
- C.fuel oil.
- D.electric service.
- E.battery power.
A: B.domestic water.; C.fuel oil.

Q: Threat assessment, mitigation, countermeasures, and safeguards are each elements of which of the following operations technologies?
- A.Preventive maintenance
- B.Change management
- C.Risk management
- D.Cybersecurity
A: C.Risk management

Q: Which of the following operations functions is BEST described as the analysis to determine the root cause and corrective action required to restore failed equipment?
- A.Emergency response
- B.Troubleshooting
- C.Risk assessment
- D.Repair
A: B.Troubleshooting

Q: In disaster recovery, the targeted duration of when a service must be restored is:
- A.RCO.
- B.RPO.
- C.SLA.
- D.RTO.
A: D.RTO.

Q: Which of the following would trigger the severe event preparation and reporting process?
- A.Hurricane
- B.Terrorism
- C.Fire
- D.Fuel leak
A: A.Hurricane

Q: A call tree would MOST likely be used in which of the following scenarios?
- A.Preventive maintenance ticket
- B.Air handler repair
- C.Emergency response procedure
- D.Access control program
A: C.Emergency response procedure

Q: Which of the following are some of the most common reference resources available for risk management?
- A.FEMA, ISO, DHS
- B.EPA, RMP, TIA
- C.IT, HVAC, OT
- D.RTO, SLA, PHA
A: A.FEMA, ISO, DHS

Q: True or False. Components of risk include: likelihood/probability, consequence/impact, threat, vulnerability, and mitigation/countermeasures/safeguards.
- T.True
- F.False
A: T.True

Q: True or False. Hazardous material spill procedures are typically applied to chilled water leaks.
- T.True
- F.False
A: F.False

Q: In a critical operation facility, a roof leak would cause which of the following plans to be implemented?
- A.Inclement weather
- B.Incident reporting
- C.Call tree
- D.Risk management
A: B.Incident reporting

Q: Which of the following is the BEST course of action to follow if there is a fuel leak at a critical facility?
- A.Implement hazardous spill process
- B.Execute mass notification plan
- C.Distribute MSDS to employees
- D.Contact the local fuel supplier
A: A.Implement hazardous spill process

Q: Which of the following activities would MOST likely be performed in preparing for an inclement weather event?
- A.Transfer the UPS to bypass
- B.Check fuel oil levels
- C.Close dampers in the central plant
- D.Assign additional security
A: B.Check fuel oil levels

Q: A Building Evacuation Action Plan would be categorized as which of the following processes or procedures?
- A.Risk management
- B.Incident report
- C.Change management
- D.Emergency response
A: D.Emergency response

Q: A refrigerant leak in a mission critical facility would MOST likely occur in which of the following locations?
- A.Mechanical room
- B.Generator room
- C.Fuel oil room
- D.Demarcation room
A: A.Mechanical room

Q: A leak of an electrolytic fluid in a mission critical facility would MOST likely occur in which of the following locations?
- A.Battery room
- B.Chiller room
- C.Generator room
- D.Mechanical room
- E.Storage room
A: A.Battery room

Q: True or False. Wet cell battery cabinets typically come with a type of rail or sand bag to contain potential leaks.
- T.True
- F.False
A: T.True

Q: A person or thing that is likely to cause damage and cannot be controlled is considered to be a:
- A.risk.
- B.hazard.
- C.threat.
- D.vulnerability.
A: C.threat.

Q: True or False. Threats to mission critical operations include power outages, equipment damage, and faulty hardware.
- T.True
- F.False
A: T.True

Q: True or False. The emergency response procedure should be implemented in the case of severe or inclement weather.
- T.True
- F.False
A: T.True

Q: A firewall protects against:
- A.malware.
- B.viruses.
- C.unauthenticated logins.
- D.accessing unauthorized sites.
A: C.unauthenticated logins.

Q: Which of the following commands is used to check the logical connection between two computers?
- A.rundiag
- B.ping
- C.ipconfig
- D.config
A: B.ping

Q: HTML, CSS, and PHP are each examples of languages utilized in which of the following information technology fields?
- A.Data management
- B.Networking
- C.Cyber security
- D.World Wide Web
A: D.World Wide Web

Q: Which of the following is one of the four principles of data management?
- A.Networking
- B.Programming
- C.Retention
- D.Redundancy
A: C.Retention

Q: The common term for connecting computers for communicating and the sharing of information is:
- A.cross-connection.
- B.token sharing.
- C.networking.
- D.bridging.
A: C.networking.

Q: Which of the following devices is part of IT networking infrastructure?
- A.Actuator
- B.Router
- C.Call tree
- D.Switchgear
A: B.Router

Q: True or false. IT security addresses malware, Denial of Service (DOS), and virus attacks.
- T.True
- F.False
A: T.True

Q: True or false. IT security excludes scanning the integrity of data that is sent to or received by the company.
- T.True
- F.False
A: F.False

Q: True or false. Possession is an example of data ownership.
- T.True
- F.False
A: T.True

Q: The data security officer is responsible for:
- A.performing background checks on employees.
- B.protecting data from unauthorized use and/or modification.
- C.establishing legal contracts with data suppliers certifying data integrity.
- D.writing liability disclaimers regarding the use of company data.
A: B.protecting data from unauthorized use and/or modification.

Q: Utilizing computers and distributed computing for the dissemination and collection of information defines:
- A.cloud computing.
- B.web technology.
- C.Big Data.
- D.networking.
A: B.web technology.

Q: A server that executes multiple applications (as opposed to being dedicated to a single application) is an example of which of the following information technology techniques?
- A.Networking
- B.Virtualization
- C.Big Data
- D.PC computing
A: B.Virtualization

Q: Which of the following programming languages is MOST likely to be used to define the content of a web page?
- A.JavaScript
- B.Scalable Vector Graphics (SVG)
- C.Hyper Text Markup Language (HTML)
- D.Mathematical Markup Language (MathML)
A: C.Hyper Text Markup Language (HTML)

Q: Which of the following can be used to define the use of technology to manage and process data?
- A.Process Technology
- B.Operations Technology
- C.Information Technology
- D.Engineering Technology
A: C.Information Technology

Q: Which of the following is defined as protecting data from unauthorized access, use, and modification?
- A.Data retention
- B.Data security
- C.Data enhancement/handling
- D.Data ownership
A: B.Data security

Q: True or false. A data analyst is primarily focused on database management.
- T.True
- F.False
A: F.False

Q: Which of the following is a responsibility of a web designer?
- A.HTML, Java code, and Linux
- B.Intrusion protection of the website
- C.Sarbanes-Oxley compliance
- D.Layout, photos, and content
A: D.Layout, photos, and content

Q: True or false. A web developer shares website security responsibilities with the corporate data security group.
- T.True
- F.False
A: T.True

Q: True or false. Through machine learning, Big Data has the potential to cause job dislocations.
- T.True
- F.False
A: T.True

Q: Which of the following are examples of uses for Big Data? (Select TWO).
- A.Processing purchases and payments via credit cards
- B.Creating an online profile of web activities for marketing groups
- C.Software that manages all personal passwords
- D.Displaying real-time traffic congestion data
- E.Monitoring and cleaning all data passing through a corporate network
A: B.Creating an online profile of web activities for marketing groups; D.Displaying real-time traffic congestion data

Q: Which of the following is an example of a computer network?
- A.Plain Old Telephone System (POTS)
- B.The utility power grid
- C.The Internet
- D.Cabinet Distribution Unit (CDU)
A: C.The Internet

Q: True or false. Data management best practice is to retain the current version of files and delete previous versions.
- T.True
- F.False
A: F.False

Q: Which of the following is a language used in the Web technology field?
- A.HMI
- B.PLC
- C.CSS
- D.WAN
A: C.CSS

Q: Bare metal restore is a type of:
- A.UPS battery technology.
- B.enclosure cabinet rating.
- C.data recovery technique.
- D.raised access floor system rating.
A: C.data recovery technique.

Q: True or false. Big Data is an example of an information technology field that is driving the need for trained Mission Critical Operators.
- T.True
- F.False
A: T.True

Q: Which of the following is an example of alternative technology in mission critical facilities?
- A.Direct current distribution
- B.Signal reference ground grid system
- C.Blanking panels
- D.Supervisory Control and Data Acquisition (SCADA)
A: A.Direct current distribution

Q: Which of the following items is usually inspected to ensure the integrity of a mission critical space?
- A.Redundancy balance
- B.Power cable labels
- C.Rack placement
- D.Room envelope
A: D.Room envelope

Q: Blanking panels are used in server racks for which of the following reasons?
- A.To preserve space for future IT equipment
- B.To prevent hot and cold air from mixing
- C.To minimize the accumulation of dust
- D.To control access to the interior of the rack
A: B.To prevent hot and cold air from mixing

Q: The purpose of rack blanking panels is BEST described as:
- A.limiting bypass air flow though a rack.
- B.improving the efficiency of IT equipment.
- C.controlling the watt density of a rack.
- D.reserving space in a rack for future IT equipment.
A: A.limiting bypass air flow though a rack.

Q: True or false. The voltages 48VDC, 120VAC, and 208VAC are used in the critical production space.
- T.True
- F.False
A: T.True

Q: Blanking panels are a best practice for air distribution management within a(n):
- A.raised floor system.
- B.equipment cabinet.
- C.CRAC unit.
- D.data hall ceiling plenum.
A: B.equipment cabinet.

Q: A signal reference ground grid system typically serves which of the following portions of the facility?
- A.Roof and parapets
- B.Outdoor equipment yard
- C.Computer room raised floor
- D.Office area
A: C.Computer room raised floor

Q: Which of the following is an example of an alternative technology deployed in some IT data centers?
- A.Air-cooled chiller
- B.DC power distribution
- C.TVSS
- D.Signal reference ground
A: B.DC power distribution

Q: Load balancing is a concept MOST applicable to which of the following data center components?
- A.MDF
- B.Server cabinets
- C.Network switch
- D.PDU
A: D.PDU

Q: The primary purpose of a raised floor in computer rooms is to provide:
- A.storage space.
- B.contaminant isolation.
- C.cooling airflow.
- D.dynamic pressure.
A: C.cooling airflow.

Q: To ensure proper cleanliness, cardboard should be stored in which of the following locations?
- A.Inside spare cabinets
- B.Under the raised floor
- C.On top of server cabinets
- D.Outside the computer room
A: D.Outside the computer room

Q: True or false. It is a best practice to label data cables as they are being installed.
- T.True
- F.False
A: T.True

Q: Before installing new IT equipment in a data center, which of the following is a best practice?
- A.After unpacking, remove all inspection ports and covers to check for internal damage
- B.Unpack the equipment outside of the critical area to reduce dust and debris
- C.Keep the packing material on the equipment until it is set in place
- D.Store the packing material for reuse when returning the equipment
A: B.Unpack the equipment outside of the critical area to reduce dust and debris

Q: True or false. It is best practice to ground the IT equipment rack to the signal reference ground system.
- T.True
- F.False
A: T.True

Q: The critical production space in a mission critical facility typically supports which of the following equipment types?
- A.Chillers
- B.Batteries
- C.Information technology
- D.Copier/printers
- E.UPS
A: C.Information technology

Q: True or false. Power, cooling, and network connectivity are three elements that are required to be continuously available in the critical production space.
- T.True
- F.False
A: T.True

Q: Cleanliness is MOST important in a data center because of its impact on a data center’s:
- A.staff.
- B.aesthetics.
- C.humidity.
- D.computers.
A: D.computers.

Q: Which of the following is an example of an alternative technology?
- A.Phase balance
- B.Signal reference ground grid
- C.Fluid cooled processors
- D.Bridging
A: C.Fluid cooled processors

Q: True or false. A signal reference ground grid is a commonly used type of grounding in a data center environment.
- T.True
- F.False
A: T.True

Q: The physical layout of the racks is configured in a particular pattern in order to:
- A.reduce the footprint.
- B.optimize cooling.
- C.save water.
- D.increase uptime.
A: B.optimize cooling.

Q: Power load balancing means:
- A.the automatic transfer switch has a switched neutral to balance the load.
- B.raised access floor can balance the weight of the switchgear.
- C.cable trays are able to support the power cables to balance the load.
- D.each of the A, B, and C phases have equal currents to balance the load.
A: D.each of the A, B, and C phases have equal currents to balance the load.

Q: If a mission critical facility uses a gaseous fire suppression system:
- A.gas masks are issued to all room occupants.
- B.gas is released with the first initiated smoke detector.
- C.all doors should remain open.
- D.holes in floors, walls, and ceilings must be sealed.
A: D.holes in floors, walls, and ceilings must be sealed.

Q: True or false. While dust, cardboard, and pallets are to be kept out of the critical production space, it is acceptable to use the space to store supplies, furniture, and excess carpet.
- T.True
- F.False
A: F.False

Q: In a critical production space, IT equipment is typically installed:
- A.adjacent to the ground bus.
- B.in racks or cabinets.
- C.in the return air plenum.
- D.in the supply air plenum.
A: B.in racks or cabinets.

Q: True or false. The master ground bus bar should be connected to building steel.
- T.True
- F.False
A: T.True

Q: Which of the following is a networking component?
- A.Cable tray
- B.Patch panel
- C.Rack grounding
- D.Signal reference ground
A: B.Patch panel

Q: Which of the following enters a data center at the demarc?
- A.Electricity
- B.Water
- C.Gas
- D.Telecommunications
A: D.Telecommunications

Q: Which of the following is a method of dressing communication cables?
- A.Cable tray
- B.Electrical tape
- C.J hooks
- D.Velcro straps
A: D.Velcro straps

Q: A raised access floor system would MOST likely be found in which of the following facility spaces?
- A.Computer room
- B.Office area
- C.Loading dock
- D.Storage room
A: A.Computer room

Q: Long-haul fiber from the telecom carrier(s) serving a facility typically terminates in the building at which of the following locations?
- A.MDF
- B.IDF
- C.Demarc
- D.Duct bank
A: C.Demarc

Q: Typically, the thickest and heaviest copper data cabling encountered in the modern data center is:
- A.category 2.
- B.category 3.
- C.category 5e.
- D.category 6a.
A: D.category 6a.

Q: The color of power cable insulation typically associated with grounding is:
- A.yellow.
- B.blue.
- C.red.
- D.green.
A: D.green.

Q: Grounding and bonding are important because they:
- A.improve the bandwidth of communication circuits.
- B.prevent equipment damage and personnel harm.
- C.reduce the likelihood of a lightning strike hitting the building.
- D.compensate for changes in electrical potential between data centers.
A: B.prevent equipment damage and personnel harm.

Q: True or False. A Category 6A cable can transmit light pulses.
- T.True
- F.False
A: F.False

Q: Data cable management techniques include:
- A.loading, bridging, and ramping.
- B.router, switch, and patch panel.
- C.power, data, and fiber.
- D.labeling, segregating, and dressing.
A: D.labeling, segregating, and dressing.

Q: True or False. It is considered a best practice to install power and data cabling in separate conduits or raceways.
- T.True
- F.False
A: T.True

Q: Which of the following critical production environment criteria MOST influences the facility’s cooling infrastructure requirements?
- A.Rack cabling arrangement
- B.Rack power density
- C.Rack depth
- D.Rack height
A: B.Rack power density

Q: Which of the following is the advantage of Category 6a cable over Category 5e cable?
- A.It uses fiber optics
- B.Improved crosstalk
- C.Increased bandwidth
- D.Reduced cost
A: C.Increased bandwidth

Q: Why are cable and fiber bend radius limitations published by a manufacturer?
- A.To comply with cable management standards
- B.To avoid kinking or damaging a cable
- C.To avoid reducing data transfer speed
- D.To help with rack design when drawing diagrams
A: B.To avoid kinking or damaging a cable

Q: Which of the following should be provided in a data center deployment prior to commissioning?
- A.As-built drawings
- B.Equipment labeling
- C.Cable splicers
- D.Access keys
A: B.Equipment labeling

Q: In which of the following infrastructure components or locations would medium voltage cable MOST likely be installed?
- A.Demarc
- B.IDF room
- C.MDF room
- D.Duct bank
A: D.Duct bank

Q: RG-6 is a model of which of the following cable types?
- A.Twisted pair
- B.Fiber optic
- C.Coaxial
- D.Category 6a
A: C.Coaxial

Q: In a networking structure, which of the following defines a patch panel?
- A.It is a location to install top-of-rack switches.
- B.It is a core switch used in redundant applications.
- C.It is a panel used to cover an opening when a modular unit is removed.
- D.It is a flexible way to connect and route circuits.
A: D.It is a flexible way to connect and route circuits.

Q: True or False. In data cable management, labeling of a cable should be easily removable to allow for changing/updating.
- T.True
- F.False
A: F.False

Q: True or False. In a data center, a cable tray ground should be bonded at any geometrical change.
- T.True
- F.False
A: T.True

Q: True or False. The difference between Cat6a and fiber cable is that light can pass through Cat6a.
- T.True
- F.False
A: F.False

Q: True or False. Fiber cable is capable of transmitting light.
- T.True
- F.False
A: T.True

Q: A duct bank is typically installed:
- A.above the ceiling.
- B.below grade.
- C.within the dry wall.
- D.in the raised access floor.
A: B.below grade.

Q: True or False. Power, data, and fiber cables should be fire chalked whenever they enter or pass through a demising wall or barrier into another room.
- T.True
- F.False
A: T.True

Q: True or False. Power conductor cables and grounding cables should be tightened and marked to indicate that the torque settings were implemented.
- T.True
- F.False
A: T.True

Q: Which of the following aspects is part of overall mission critical resiliency?
- A.IP addressing scheme
- B.Disaster recovery
- C.Room integrity
- D.Water treatment
A: B.Disaster recovery

Q: Which of the following items is related to the Uptime Institute classification system?
- A.Direct digital controller usage
- B.Domain naming device
- C.Assessment of power quality
- D.Measurement of availability
A: D.Measurement of availability

Q: Which of the following is BACnet used for?
- A.Back channel communications between paired Cisco switches
- B.Communications in building management/automation systems
- C.Communications between security system devices and the monitoring station
- D.Redundant control networks in switchgear PLC systems
A: B.Communications in building management/automation systems

Q: Which of the following describes 192.168.1.1?
- A.The subnet mask commonly used with 255.255.255.0
- B.The default WAN address of most Internet access routers
- C.A commonly used public IP address
- D.An IP address in IPv4 format
A: D.An IP address in IPv4 format

Q: "The nines of uptime” refers to a measurement of:
- A.control response.
- B.clock speed.
- C.availability.
- D.redundancy.
A: C.availability.

Q: The OSI model is a concept related to which of the following information technology fields?
- A.Network system architecture
- B.Cyber security
- C.Data management
- D.World Wide Web
A: A.Network system architecture

Q: A concept of simplifying complex IP address numbering schemes into a more useable format is:
- A.binary conversion.
- B.routing tables.
- C.domain naming service.
- D.HTML.
A: C.domain naming service.

Q: Which of the following is the lowest tier of the OSI Model?
- A.Application
- B.Session
- C.Transport
- D.Physical
A: D.Physical

Q: True or False. Networking bandwidth can be limited by the number of users.
- T.True
- F.False
A: T.True

Q: True or False. A typical network configuration includes: router(s), data switch(es), and firewall security appliances, along with fiber or copper connections.
- T.True
- F.False
A: T.True

Q: True or False. Proprietary networks are more common in operations technology (OT) than in information technology (IT).
- T.True
- F.False
A: T.True

Q: True or False. A network connection is required for addressable power distribution units (PDUs) to function.
- T.True
- F.False
A: T.True

Q: Which of the following is provided by a Domain Naming Service (DNS) server?
- A.Firewall authentication
- B.Login information
- C.IP address for a URL
- D.Access to the Internet
A: C.IP address for a URL

Q: True or False. A best practice as it relates to Supervisory Control and Data Acquisition (SCADA) protocols is to place the SCADA system communication network on the corporate network.
- T.True
- F.False
A: F.False

Q: In networking, the ability to provide and maintain an acceptable level of service in the face of faults and challenges to normal operation is:
- A.capacity.
- B.impedance.
- C.tolerance.
- D.resilience.
A: D.resilience.

Q: A technician who remotely logs into a company’s computer enterprise from home typically does so through which of the following types of networks?
- A.WLAN
- B.LAN
- C.VPN
- D.WAN
A: C.VPN

Q: Which of the following is the highest layer of the OSI model?
- A.Application
- B.Session
- C.Network
- D.Physical
A: A.Application

Q: The layer of the OSI model that provides reliable transmission of data segments between points on a network is:
- A.physical.
- B.session.
- C.application.
- D.transport.
A: D.transport.

Q: True or False. An example of a Wide Area Network (WAN) is the Internet.
- T.True
- F.False
A: T.True

Q: A fire system network is which of the following types of networks?
- A.Corporate network
- B.Building management network
- C.Direct digital control network
- D.Special purpose network
A: D.Special purpose network

Q: True or False. In a critical facility, the building automation system is usually on the corporate network.
- T.True
- F.False
A: F.False

Q: True or False. In a critical operation facility, the fire system is a subsystem of the Building Automation System.
- T.True
- F.False
A: F.False

Q: True or False. LAN, BMS, and fire alarms are each examples of a network type commonly deployed in a mission critical facility.
- T.True
- F.False
A: T.True

Q: Which of the following BEST defines TCP/IP?
- A.Cybersecurity detection system
- B.Fire system network
- C.PLC programming language
- D.Internet communication protocol
A: D.Internet communication protocol

Q: Which of the following BEST describes CIA?
- A.HVAC equipment rating
- B.Network communication protocol
- C.IT security benchmark
- D.PLC programming language
A: C.IT security benchmark

Q: Which of the following is an example of a cyber threat?
- A.Trojan horse
- B.Electrical over current
- C.Natural disaster
- D.Fire
A: A.Trojan horse

Q: Which of the following describes, identifies, and classifies security risks on an IT network?
- A.Interoperability
- B.Availability
- C.Vulnerability
- D.Probability
A: C.Vulnerability

Q: Which of the following is best practice when receiving an email with a suspicious attachment or link?
- A.Delete the email
- B.Open to unsubscribe
- C.Forward the email to an IT manager
- D.Check with a supervisor
A: A.Delete the email

Q: ISA-62443, NERC-CIPs, and ISO 2700x are standards for which of the following IT fields?
- A.World Wide Web
- B.Cybersecurity
- C.Data Management
- D.Networking
A: B.Cybersecurity

Q: Authentication, authorization, and accounting are principles of which of the following critical facility process?
- A.Disaster recovery
- B.Change management
- C.Access control
- D.Safety
A: C.Access control

Q: The illegal attempt to acquire sensitive information by posing as a trustworthy entity is known as:
- A.phishing.
- B.trolling.
- C.hacking.
- D.pandering.
A: A.phishing.

Q: The use of biometrics is a component of:
- A.video surveillance.
- B.intrusion detection.
- C.access control.
- D.circuit testing.
A: C.access control.

Q: Which of the following impose strict confidentiality and cybersecurity requirements on the Mission Critical Operations (MCO)?
- A.NFPA
- B.OSHA
- C.ISO
- D.ASHRAE
A: C.ISO

Q: Which of the following are considered when assessing physical security threats?
- A.Controlled site access and controlled building access
- B.Number of fiber services and network connectivity
- C.Regional air quality and heavy tree pollen
- D.Distance to the nearest town and availability of services
A: A.Controlled site access and controlled building access

Q: True or False. Cyber/IT vulnerability assessment includes: wired, wireless, and physical access points.
- T.True
- F.False
A: T.True

Q: True or False. Addressable Cabinet Distribution Units (CDUs) provide opportunities for cybersecurity breaches.
- T.True
- F.False
A: T.True

Q: In order to prevent a security breach, which of the following is the proper disposition of a failed hard drive?
- A.Ship to a data recovery company
- B.Return to vendor
- C.Turn over to security
- D.Destroy by shredding
A: D.Destroy by shredding

Q: True or False. With regard to cybersecurity, threat assessment is the recurrent activity that deals with the analysis, planning, implementation, control, and enforcement of a security policy.
- T.True
- F.False
A: F.False

Q: Which of the following applies to video surveillance?
- A.Intrusion detection
- B.Network control
- C.Access control
- D.Intrusion prevention
A: A.Intrusion detection

Q: True of False. Due to the ease of use of new security systems, it is no longer necessary for security system operators to go through extensive training.
- T.True
- F.False
A: F.False

Q: True or False. When dealing with personal data, security policies require significant transparency and sharing of the data.
- T.True
- F.False
A: F.False

Q: Minimal front desk processing to gain access to a mission critical site includes:
- A.inspection of personal items.
- B.vehicle search.
- C.photo ID check.
- D.background check.
A: C.photo ID check.

Q: True or False. A typical cybersecurity policy will address both intrusion detection and intrusion prevention.
- T.True
- F.False
A: T.True

Q: True or False. Use of security tokens is an example of a cybersecurity best practice.
- T.True
- F.False
A: T.True

Q: Which of the following would be considered a breach of cybersecurity best practices?
- A.Disabling the CRAH for unscheduled maintenance
- B.Propping the loading dock door open
- C.Providing a visitor the password to the guest network
- D.Deactivating a firewall temporarily
A: D.Deactivating a firewall temporarily

Q: True or False. Risk management threat assessments deal specifically with network vulnerabilities, and not the physical environment.
- T.True
- F.False
A: F.False

Q: True or False. Security managers will deliberately hire hackers to test their network's vulnerability.
- T.True
- F.False
A: T.True

Q: Which of the following is an example of penetration testing?
- A.White hat hacking
- B.Compliance gap assessment
- C.Domain naming
- D.Authentication, Authorization, Accounting (AAA)
A: A.White hat hacking

Q: Which of the following is a vulnerability related to IT cybersecurity?
- A.Outdated confidentiality policies
- B.Unguarded loading docks
- C.Faulty video surveillance system
- D.Unauthorized use of portable media
A: D.Unauthorized use of portable media

Q: Which of the following is a way to help prevent malware from infecting a network?
- A.Disabling user account control
- B.Ensuring network software is less than one year old
- C.Turning on the network firewall
- D.Running a security scan once per month
A: C.Turning on the network firewall

Q: Likelihood and impact are fundamentals of:
- A.change management.
- B.life cycle.
- C.troubleshooting.
- D.risk management.
A: D.risk management.

Q: Which of the following documents provides remedies when subject requirements are not met?
- A.Confidentiality Policy
- B.Risk Management Plan
- C.Roles and Responsibilities Procedure
- D.Service Level Agreement
A: D.Service Level Agreement

Q: Which of the following procedures should be used if there is a loss of power on a production server in a data center?
- A.Preventive Maintenance Procedure (PMP)
- B.Emergency Operating Procedure (EOP)
- C.Method of Procedure (MOP)
- D.Standard Operating Procedure (SOP)
A: B.Emergency Operating Procedure (EOP)

Q: Which of the following documents describes response time, space temperature, power capacity, power quality, and network bandwidth?
- A.Owners Project Requirements (OPR)
- B.Service Level Agreement (SLA)
- C.Site Systems Manual (SSM)
- D.Emergency Operating Procedures (EOP)
A: B.Service Level Agreement (SLA)

Q: The change management process can BEST be described as a system that:
- A.identifies facility operations that may conflict in a data center.
- B.reduces the number and duration of outages in a data center.
- C.communicates to data center users the status of a facility during a casualty.
- D.controls preventive maintenance in a data center.
A: A.identifies facility operations that may conflict in a data center.

Q: Redundancy and backups are core principles of which of the following information technology practices?
- A.Networking
- B.Cloud computing
- C.Disaster recovery
- D.Cyber security
A: C.Disaster recovery

Q: Data replication is a key step in implementing which of the following information technology practices?
- A.Cyber security
- B.Networking
- C.Cloud computing
- D.Disaster recovery
A: D.Disaster recovery

Q: Which of the following is a method that facility management and customers use to coordinate operational expectations?
- A.Facility Power Capacity Estimates
- B.Service Level Agreements
- C.Technology Growth Forecasting
- D.Equipment Failure Analysis
A: B.Service Level Agreements

Q: Which of the following MUST be implemented prior to repair or preventive maintenance on any mission critical system?
- A.Change Management Process
- B.Disaster Recovery Plan
- C.Business Impact Analysis
- D.Appropriate Security Clearance
A: A.Change Management Process

Q: Which of the following is the FIRST step when recovering from a power outage?
- A.Check network connectivity
- B.Reboot server
- C.Retrieve data from remote storage
- D.Restart applications
A: B.Reboot server

Q: IT departments are MOST likely to use freeze periods as a way to:
- A.respond to unauthorized access to a database.
- B.stop processing to support a software upgrade.
- C.stabilize the infrastructure during a significant event.
- D.respond to extended periods of cold weather.
A: C.stabilize the infrastructure during a significant event.

Q: Which of the following BEST explains a risk management strategy?
- A.Developing a Change Management Process
- B.Setting up troubleshooting methodologies for the facility
- C.Maintaining an up-to-date Disaster Recovery Continuity Plan
- D.Knowing that there are available resources for assistance
A: C.Maintaining an up-to-date Disaster Recovery Continuity Plan

Q: A best practice for disaster recovery is to have which of the following?
- A.Having several perforated tiles in the raised access flooring system
- B.Creating programs for zero risk management cycles
- C.Using component redundancy, such as multiple emergency backup generators
- D.Providing single line diagrams of the white space or network operations center
A: C.Using component redundancy, such as multiple emergency backup generators

Q: A plan for data backup is an example of:
- A.process hazard analysis.
- B.alternative technologies.
- C.vulnerability assessment.
- D.disaster recovery.
A: D.disaster recovery.

Q: A technician receives a work ticket to investigate the root cause of a UPS alarm. This describes which of the following critical environment processes?
- A.Disaster recovery
- B.Troubleshooting
- C.Risk management
- D.Change management
A: B.Troubleshooting

Q: True or false. The critical production space requires reliable interoperability among HVAC, power, IT, network, monitoring, and controls.
- T.True
- F.False
A: T.True

Q: True or false. A Service Level Agreement (SLA) typically includes criteria for minimum response time in the event of an incident impacting operations at the critical facility.
- T.True
- F.False
A: T.True

Q: A single CRAH unit has sufficient capacity to fully cool the load in the critical production space. Installing a second CRAH unit of the same capacity to serve the space is an example of which of the following critical facility concepts?
- A.Change management
- B.Redundancy
- C.Risk management
- D.Backup
A: B.Redundancy

Q: A Maintenance Bypass System (MBS) is an example of which of the following?
- A.Redundancy
- B.Compliance
- C.Change management
- D.Security access
A: A.Redundancy

Q: True or false. Someone in the mission critical field would have good knowledge of operational technologies, like interdependencies and interoperability among key resources such as water, cooling, power, monitoring and control systems, IT, HVAC, and telecommunications.
- T.True
- F.False
A: T.True

Q: True or false. A Service Level Agreement (SLA) provides for management of vendor services such as troubleshooting and repairs.
- T.True
- F.False
A: T.True

Q: Which of the following applies to disaster recovery functions?
- A.DNS
- B.PDU
- C.RTO
- D.ISO
A: C.RTO

Q: Which of the following is an example of a risk management strategy?
- A.Integrating security levels with an access needs assessment
- B.Suspending change management practices during a disaster
- C.Directing emergency response teams in the event of an incident
- D.Concentrating intrusion detection using one Telecom provider
A: A.Integrating security levels with an access needs assessment

Q: Risk management processes should be:
- A.available to non-contracted vendors.
- B.deferred to a state agency.
- C.static and noniterative.
- D.part of organizational processes.
A: D.part of organizational processes.

Q: True or false. Many MCO facilities require water storage because the health department would order the facility closed if water was unavailable for lavatories.
- T.True
- F.False
A: F.False

Q: Which of the following facilities is considered a Mission Critical Operation (MCO)?
- A.University
- B.Post office
- C.Courthouse
- D.Hospital
A: D.Hospital

Q: Which of the following would have the MOST immediate detrimental impact at a mission critical facility?
- A.Loss of controls
- B.Loss of power
- C.Loss of cooling
- D.Loss of communication
A: B.Loss of power

Q: Which of the following is the BEST way to mitigate human error in a mission critical facility?
- A.Follow procedures
- B.Train employees
- C.Hire experienced employees
- D.Outsource critical services
A: A.Follow procedures

Q: Which of the following building systems provides backup power in the event of an extended electrical utility outage?
- A.Transformers
- B.Generators
- C.Automatic Transfer Switch (ATS)
- D.Uninterrupted Power Supply (UPS)
A: B.Generators

Q: True or False. The malfunction of three of a department store’s twelve checkout registers would be considered a loss of a mission critical function.
- T.True
- F.False
A: F.False

Q: Which of the following describes a mission critical situation?
- A.A local utility fails, but the core business is still running.
- B.A failure, over time, will become increasingly more damaging to business operations.
- C.A failure will result in a loss of operation of a business.
- D.A physical security system in a data center fails.
A: C.A failure will result in a loss of operation of a business.

Q: True or False. A company’s shipping information is inaccessible because the company is in the process of upgrading its software. This is an example of a mission critical outage.
- T.True
- F.False
A: F.False

Q: True or False. Generators, uninterruptible power supplies (UPSs), cooling systems, and data networks are considered mission critical systems in hospitals, 911 call centers, and data centers.
- T.True
- F.False
A: T.True

Q: True or False. A data center housing IT equipment that supports an equity, bond, and contracts trading floor operation is a mission critical application.
- T.True
- F.False
A: T.True

Q: Which of the following would normally be considered part of a mission critical facility’s backup system?
- A.PBX
- B.Network router
- C.UPS
- D.Mainframe
A: C.UPS

Q: True or False. A utility’s minimally staffed distribution control center that directs electricity routing for customers would be considered mission critical.
- T.True
- F.False
A: T.True

Q: One of the greatest emerging threats to Mission Critical Operation (MCO) is:
- A.terrorism.
- B.automation.
- C.lack of facilities.
- D.software obsolescence.
A: A.terrorism.

Q: Which of the following functions is described as an aggravation?
- A.Business Critical
- B.Urgent
- C.Important
- D.Mission Critical
A: C.Important

Q: Which of the following is considered a risk to mission critical operations?
- A.Lack of sufficient capital
- B.Faulty hardware
- C.Compliance with regulatory mandates
- D.Insufficient amount of qualified employees
A: B.Faulty hardware

Q: Which of the following is the definition of business critical?
- A.Incremental revenue loss over time
- B.Regulatory requirements not met
- C.Excessive fines or penalties
- D.Extreme customer dissatisfaction
A: A.Incremental revenue loss over time

Q: True or False. A resilient mission critical system is one that is able to absorb failures in the short and long term.
- T.True
- F.False
A: T.True

Q: True or False. A sophisticated and multiple level of redundancy will achieve 100% availability in a mission critical facility.
- T.True
- F.False
A: F.False

Q: Physical security, fire alarm, and intrusion alarm are examples of which of the following systems?
- A.Mission critical
- B.Business critical
- C.Important systems
- D.Priority systems
A: C.Important systems

Q: True or False. A backup generator is considered a mission critical system.
- T.True
- F.False
A: T.True

Q: Which of the following scenarios is related to an important function?
- A.Exhaust fan in the office block is down
- B.Cooling is down
- C.Breaker settings are not coordinated
- D.Utility outage in a Tier II facility
A: A.Exhaust fan in the office block is down

Q: True or False. A system is considered business critical if its failure will lead to a loss of life.
- T.True
- F.False
A: F.False

Q: Which of the following is the MAIN benefit of identifying mission critical systems?
- A.To identify which system gets replaced first
- B.To secure funding for next project
- C.To prioritize which function gets more man-hours
- D.To implement a clear cable labeling system
A: C.To prioritize which function gets more man-hours

Q: In a business setup, which of the following functions is the HIGHEST priority?
- A.Urgent
- B.Business critical
- C.Mission critical
- D.Important
A: C.Mission critical

Q: True or False. Data loss, faulty hardware, and malware are types of risks to the mission critical operation.
- T.True
- F.False
A: T.True

Q: True or False. People will always be a major risk to a mission critical operation.
- T.True
- F.False
A: T.True

Q: The area of study that focuses on applying theories, concepts, and principles to existing areas of interest or to solve existing problems is called:
- Engineering Technology
- Facilities Maintenance
- HVAC
- Access Control
A: Engineering Technology
If right: Correct, Engineering Technology is the area of study that focuses on applying theories, concepts, and principles to existing areas of interest or to solve existing problems.
If wrong: Engineering Technology is the area of study that focuses on applying theories, concepts, and principles to existing areas of interest or to solve existing problems.

Q: IT Web Technology is a field that involves operating system software, application software, system optimization, system configuration, personal computer hardware, and the ability to troubleshoot and repair.
- True
- False
A: False
If right: That's correct. IT Web Technology is a field that can include web graphic design, authoring, search engine optimization, accessibility, web development, as well as programming/program language proficiency.
If wrong: That is not correct. IT Web Technology is a field that can include web graphic design, authoring, search engine optimization, accessibility, web development, as well as programming/program language proficiency.

Q: If you work in IT security, the only activity you have to worry about is that of a criminal hacker.
- True
- False
A: False
If right: Correct! If you work in IT Security you not only have to worry about the activity of a criminal hacker, but also unintentional access that could change or delete data.
If wrong: Incorrect. If you work in IT Security you not only have to worry about the activity of a criminal hacker, but also unintentional access that could change or delete data.

Q: The factors of Mission Critical systems could include all except:
- social media
- equipment
- process
- procedure
- software
A: social media
If right: That is correct!
If wrong: In this case, social media would not be considered one of the factors of a mission critical system.

Q: A ________ _________ refers to a device used as a failover mechanism to provide reliability in system configurations.
- Hot Spare
- Hot Swapping
- CIA Triad
- Access Control
A: Hot Spare
If right: Correct! That would be a hot spare.
If wrong: A Hot Spare refers to a device used as a failover mechanism to provide reliability in system configurations.

Q: A company that produces widgets requires electricity to run the stamper and other machines on the production line. The widget company has a back up generator that can keep production at the entire facility running for twenty-four hours straight (or longer if more diesel fuel is brought in).  A thunder storm rolls through the area creating a power outage that lasts for four hours. For the widget company this particular situation of going to generator power would be considered:
- business critical
- mission critical
- important
A: business critical
If right: That is correct. In this situation there is no loss of life, loss of revenue, or severe customer dissatisfaction. The company has planned ahead to prepare for this type of situation and has bought and installed the generator system. The outage is not long enough to possibly exhaust the company's supply of fuel and to cause the company to have to be at the mercy of a storm damaged market to buy more fuel. It is critical to the widget company that they keep producing and they have succesfully managed to do so with careful planning and preparation.
If wrong: That is not correct. The situation here has no loss of life, loss of revenue, or severe customer dissatisfaction. The company has planned ahead to prepare for this type of situation and has bought and installed the generator system. It is critical to the widget company that they keep producing and they have succesfully managed to do so with careful planning and preparation. So this is business critical.

Q: A login refers to the mechanical or electronic fastening device that is released by a physical object (such as a key, keycard, fingerprint, RFID card, or security token), by supplying secret information (such as a keycode or password), or by a combination thereof.
- True
- False
A: False
If right: Great! You knew that a login refers to the credentials required to obtain access to a computer system or other restricted area.
If wrong: That is false, a login refers to the credentials required to obtain access to a computer system or other restricted area.

Q: A mechanical or electronic fastening device that is released by a physical object, by supplying secret information, or by a combination of these.
- lock
- latch
- login
- SPOF
A: lock
If right: Great! Lock is correct.
If wrong: The lock is a mechanical or electronic fastening device that is released by a physical object, by supplying secret information, or by a combination of these.

Q: A position involved with the IT security of information including locations of  United States military troops in combat, would be a(n) ________________________ position.
- MCO
- business critical
- important
A: MCO
If right: That is correct. The security of data that includes US troop loacation would be MCO. If that data fell into the wrong hands, it could result in loss of life and injury.
If wrong: In this case the threat of lives lost or injury from the enemy acquiring the data would make the military IT security position MCO.

Q: A possible danger that might exploit a vulnerability to breach security and cause possible harm.
- infrastructure
- threat
- lock
- throughput
A: threat
If right: Great! That is correct.
If wrong: A possible danger that might exploit a vulnerability to breach security and cause possible harm is a threat.

Q: An Engineering Technologist often does what?
- implements designs
- designs things
- draws mechanical drawings of designs
- makes necessary repairs to plumbing, HVAC, and electrical systems at a facility
A: implements designs
If right: Yes, the Engineering Technologist often implements the designs that an engineer has come up with.
If wrong: No, the Engineering Technologist often implements the designs that an engineer has come up with.

Q: An example of how money could be saved with building automation would be the efficient way that temperature and humidity are monitored and quickly controlled when they are no longer within the desired range.
- True
- False
A: True
If right: That is correct, this is more cost effective than hiring someone specifically to control HVAC systems when temperature and humidty levels change.
If wrong: The answer in this case should be true. It is more cost effective than hiring someone specifically to control HVAC systems when temperature and humidty levels change.

Q: Any factor of a system (equipment, process, procedure, software, etc.) whose failure will result in the failure of business operations. That is, it is critical to the organization's 'mission'.
- Mission Critical Operations
- Mean Time Between Failures
- Five Nines
- Mean Time to Failure
A: Mission Critical Operations
If right: That is correct! MCO or Mission Critical Operations is any factor of a system (equipment, process, procedure, software, etc.) whose failure will result in the failure of business operations. That is, it is critical to the organization's 'mission'.
If wrong: Any factor of a system (equipment, process, procedure, software, etc.) whose failure will result in the failure of business operations. That is, it is critical to the organization's 'mission' is Mission Critical Operations or MCO.

Q: Building automation provides a way to monitor the functions of different systems in a building, but it may require more human intervention and an increase in expenses.
- True
- False
A: False
If right: Correct, this is false. Building automation can help things in a buiding be monitored and maintained at a more efficeint, energy saving, and money saving level. With building automation less human intervention can be made possible in some cases.
If wrong: This is false. Building automation can help things in a buiding be monitored and maintained at a more efficeint, energy saving, and money saving level. With building automation less human intervention can be made possible in some cases.

Q: Classes in the Mission Critical Consrtium will only be available in person on one of the campuses of CCC or one of it's partners.
- True
- False
A: False
If right: Great! You know that these programs are distance enabled so that you can take classes from anywhere.
If wrong: That is incorrect. The Mission Critical Operations programs are distance enabled so that you can take classes from anywhere.

Q: Cleveland Community College in a partnership with industry and educational partners is working to provide a pathway for students that can lead to certificates, diplomas, an Associate Degree in Applied Science and more.
- True
- False
A: True
If right: That is correct, some of the partners include: UNC Charlotte, Nash Community College, Wake Tech, Moultrie Technical College, Automation Federation, The Carolinas Chapter of 7X24 Change, and the ISA.
If wrong: Sorry, that is indeed true. Some of the partners involved include: UNC Charlotte, Nash Community College, Wake Tech, Moultrie Technical College, Automation Federation, The Carolinas Chapter of 7X24 Change, and the ISA.

Q: Computers and other electronic components are networked together to help control a building in building automation.
- True
- False
A: False
If right: Correct!
If wrong: Incorrect. It is true that computers and other electronic components are networked together to help control a building in building automation.

Q: Data management is based on four principles: data ownership, data retention policy, security, and enhancement policies.
- True
- False
A: True
If right: That is correct. IT Data Management is based on four main principles: data ownership, data retention policy, security, and enhancement policies. These policies are used to create and maintain an organization’s strategy to organize and manage its data.
If wrong: No, IT Data Management is based on four main principles: data ownership, data retention policy, security, and enhancement policies. These policies are used to create and maintain an organization’s strategy to organize and manage its data.

Q: Downtime is used to refer to periods when a system is available.
- True
- False
A: False
If right: That is correct!
If wrong: Downtime is used to refer to periods when a system is unavailable.

Q: IT professionals can have a careers as
- Cheif Information Officers, help desk technicians, cybersecurity specialists or many more.
- facilities maintenance technicians, HVAC repair specialists, or electrical specialists.
- only as network technicians.
- only IT support personnel.
A: Cheif Information Officers, help desk technicians, cybersecurity specialists or many more.

Q: If you desire a career in IT support, then you would want to sharpen your troubleshooting and repair skills.
- True
- False
A: True
If right: That is correct, in the field of IT support the troubleshooting and repair skills are very important.
If wrong: Incorrect. In the field of IT support the troubleshooting and repair skills are very important.

Q: In Data Management, you would find topics of importance to include:
- data analysis, data retention policy, security, and data architecture.
- system configuration, system optimization, and personal computer hardware.
- web graphic design, program languages, and web page creation.
- network standards, network protocols, and implementation policies.
A: data analysis, data retention policy, security, and data architecture.
If right: Great! That is correct. Although security, some knowledge of the system software, and other areas are shared concerns of all involved in IT, the data analysis, data retention policy, security, and data architecture would be of most importance to those in the Data Management field.
If wrong: No, data analysis, data retention policy, security, and data architecture ould be of most importance to those in the Data Management field.

Q: In order to offer you a career pathway in Mission Critical Operations the Computer Information Systems and the Industrial Systems departments have teamed up.
- True
- False
A: True
If right: That is correct!
If wrong: It is true that the Computer Information Technology department and the Industrial Systems department have teamed up in order to offer you a career path towards a Mission Critical Operations career.

Q: How is the material in this course licensed for use?
- CC BY 3.0
- All Rights Reserved
- Public Domain
A: CC BY 3.0
If right: That's correct. The material in this course is licensed CC BY 3.0 unless otherwise noted.
If wrong: Not quite. Please re-read the section on course licensing in Module 0.

Q: How is attendance graded in this course?
- Instructor checks for student logins in the past week
- Participation in discussion boards
- Instructor checks for a quiz grade in the last week
- Attendance is not graded
A: Instructor checks for student logins in the past week
If right: That's correct. In order to receive credit for attendance, you must at least log in to the course every week.
If wrong: Incorrect. Please re-read the syllabus in Module 0 to find the answer to this question.

Q: What percentage of your final grade is determined by the final exam?
- 15%
- 10%
- 20%
- 25%
A: 15%
If right: Correct! The final exam is worth 15% of your final grade.
If wrong: Not quite. Please re-read the syllabus in Module 0 for this information.

Q: Discussion boards count as what type of grade?
- Lab
- Quiz
- Attendance
- Exam
A: Lab
If right: Correct. Discussion boards count as lab grades.
If wrong: Incorrect. Please re-read the syllabus in Module 0 to get this information.

Q: How long will it take before a student receives feedback on an assignment?
- Up to seven days
- Up to three days
- Up to fourteen days
- Immediately
A: Up to seven days
If right: Correct. Students will receive feedback within seven days from submission.
If wrong: Incorrect. Please re-read the syllabus in Module 0 to find out this information.