Title: Quality in Manufacturing Quiz
Course: Open Campus Advanced Manufacturing

This multiple-choice quiz consists of 10 questions.  You have two attempts with the highest grade being your final grade.  Good Luck.

Q: Each time work is redone, the cost of quality increase all but which of the following:
- Correction of payroll
- Rebuilding of a tool
- Reworking of a manufactured item
- Retesting of assembly
A: Correction of payroll
If right: Try Again!!

Q: Equipment maintenance and repair is an example of _____________ actions / measures.
- Preventative
- Corrective
- Remedial
- Offensive
A: Preventative
If right: Try Again!!

Q: Every individual can contribute to built in quality by:
- All answers are correct
- Following Standard Operating Procedures
- Maintaining calibrated measuring and testing equipment
- Contributing to evaluations
A: All answers are correct
If right: Try Again!!

Q: In process design, certain types of human errors can be taken into account and adjusted for including:
- All answers are correct
- Technique errors
- Errors caused by lack of instant feedback
- Human inattention to errors
A: All answers are correct
If right: Try Again!!

Q: Preventative action / measures may include all but which of the following actions:
- Assessing critical defects
- Vendor evaluation and selection
- Safety reviews
- Personnel reviews
A: Assessing critical defects
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Q: Some implications of quality failures include:
- All answers are correct
- Loss of lives, business, and customers
- Cost of injuries, lawsuits, repairs, and scraps
- Damaged public image and/or reputation
A: All answers are correct
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Q: The effects of poor quality include all but which of the following:
- High customer satisfaction
- Low productivity, sales, adn profit
- Low morale of workforce
- More re-work, material, and labor costs
A: High customer satisfaction
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Q: The first step in completing a corrective action or measure is to:
- Assign responsibility for correcting the situation
- Contain the negative effects resulting from the defect
- Assess the importance of the problem
- Identify root causes
A: Assign responsibility for correcting the situation
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Q: Total quality costs are incurred by:
- All answers are correct
- Investing in prevention of non-conformance of requirements
- Appraising a product or service for conformance
- Failing to meet requirements
A: All answers are correct
If right: Try Again!!

Q: Which of the following is not an element that customers use to define value?
- Organizational management structure
- Quality of service or product
- Price of service or product
- Organizational image
A: Organizational management structure
If right: Try Again!!

Q: __________ actions are taken to repair a problem after is has occurred.
- Corrective
- Preventative
- Remedial
- Preemptive
A: Corrective
If right: Try Again!!

Q: Built in quality means taking a reactive approach to identify and control errors with in a process.
- True
- False
A: False

Q: By building quality into processes, the goal is to eliminate unnecessary rework.
- True
- False
A: False

Q: Organizations of all types and sizes have come to realize that their main focus must be to satisfy their customers.
- True
- False
A: False

Q: Quality is built in to the product at every stage from conception, specification and design stages, to prototyping, testing, and manufacturing stages.
- True
- False
A: False

Q: Quality is perfecting and fine tuning the product at the final stages of manufacturing.
- True
- False
A: False