Title: Chapter 3 Introduction
Course: Canvas Practice Course > Section: Week 1, 23 March to 26 March

KEY CONCEPTS

There are several philosophies and schools of quality, just as there have been and still are founders of specific quality concepts. They offer different paths leading to the same destination—a service or product of excellence, dependability and desirability. Some schools stress data collection and statistics, others training and worker empowerment, still others a systems approach versus incremental improvement. The important thing is that corporations adopt a quality system for its competitive advantage.

Everything we need to know about quality has not been discovered. Different schools of philosophy will continue to emerge, different tools for managing quality will be developed, and quality as a competitive business tool will continue to evolve.