Title: Chapter 9 Introduction
Course: Canvas Practice Course > Section: Week 2, 30 March to 02 April

KEY CONCEPTS

Communication is the lifeblood of any organization. In today’s information-rich society, you still hear complaints about the lack of communication and all the problems it causes. Poor communication results from a number of sources including incomplete information, excessive and irrelevant information, incorrect target group, and deliberate withholding of vital information.

Good communications require understanding, listening, and feedback. Communication requires three elements: sender, a message, and a receiver. These three elements used properly result in good communication, or used improperly, result in frustration, impeded results, and often, hard feelings. Three common methods of communication are the written word, spoken word, and symbolic gestures. The key to effective communication is to keep it simple.