Title: Chapter 5 Learning Objectives
Course: Canvas Practice Course > Section: Week 1, 23 March to 26 March

LEARNING OBJECTIVES

After completion of this chapter the student will be able to:

- Explain the methods of total quality management (TQM).
- Distinguish between the early concept of quality (conformance to specifications) and the new concept (maintenance of consistency).
- List the four major elements of TQM.
- Explain the importance of each of the four major elements of TQM.
- Explain the importance of identifying the employee as a customer.
- Write an explanation of why it is important to create a system for quality improvement.
- List examples of the cost of quality.
- Describe the core values of the Deming and Baldridge awards.