Title: Chapter 2 Learning Objectives
Course: Canvas Practice Course > Section: Week 1, 23 March to 26 March

LEARNING OBJECTIVES

After completing this chapter you should be able to:

- Explain why companies adopted quality as a business tool.
- Explain how General Douglas MacArthur played a part in initiating quality as a business tool.
- Explain the roles of Shewhart, Deming, Juran, Sarasohn and Protzman in the move to quality.
- State why the United States resisted the move to quality in the 1950s and 1960s.
- Describe the creation of modern industrial production processes.