Title: Module 1 Introduction
Course: Canvas Practice Course

Module 1 Introduction

KEY CONCEPTS

Quality is a competitive tool that gives companies an advantage over companies that do not have quality systems or have poor quality systems. Quality is achieved through the sum total of all the systems in a company, not a single system, such as the manufacturing system. Quality is like a marathon that has no end. To maintain a competitive quality system requires continuous improvement of all systems.

There is no one definition of quality just as there is no one school or theory of quality. Quality exists in the eyes or heart of the customer. This makes the customer and customer satisfaction extremely important.