Title: Chapter 7 Introduction
Course: Canvas Practice Course > Section: Week 2, 30 March to 02 April

KEY CONCEPTS

Empowered personnel have a sense of responsibility, of ownership, satisfaction in accomplishments, power over what and how things are done, recognition for their ideas, and the knowledge that they are important to the organization. Without productive employees, the organization is nothing and can do nothing. Empowerment works the best when employees need their organization as much as the organization needs them and that the need is much more than a paycheck and benefit package.

Experts also believe that TQM requires a company to review employee qualifications, promote technical skills development, and instill the spirit of teamwork. The human resource is and shall remain the most important component of any TQM process. Management must find ways to motivate its employees to become involved and accept empowerment.

Employee empowerment is more than a management buzzword. It is a way of managing organizations towards a more complex and competitive future. A TQM strategy is deemed to fail if empowerment of employees is absent. Quality starts with engaging the people responsible for processes and who know the processes the best.