Culture of Healthcare

This project includes a Course Outcome Summary that includes competencies, learning objectives and assessment criteria. This course is a revision to the 10-501-104 Healthcare Customer Service Course. The course was revised by a team of faculty from WTCS colleges. It was vetted with the broader WTCS community via the WTCS Repository. It was also vetted with industry in an online survey.
Microsoft Word Course Outcome Summary (36 KB)

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Date:
2016
Primary Material Type:
Syllabus
Institution:
Chippewa Valley Technical College
Funding Source:
TAACCCT Round 4
Subjects:
Customer Service, Culture of Healthcare, Interpersonal skills, Patient Privacy

Industry / Occupation

Industry Partner:
It was vetted with the broader WTCS community via the WTCS Repository. It was also vetted with industry in an online survey.
Industry Sector:
Health Care and Social Assistance (62)
Occupation:
Healthcare Practitioners and Technical Occupations (29-0000)

Education / Instructional Information

Instructional Program:
Health-related Knowledge and Skills (34)
Credit Type:
  • Credit
Credential Type:
  • Associate Degree
Educational Level of Materials:
  • 1st year Community College or equivalent
Time Required:
2 semester credits/48 hours
Language:
English (United States)
Interactivity Type:
Presentation only - requires user to navigate through content.
Quality Rubric:
Other
Quality Note:
The course was revised by a team of faculty from WTCS colleges. It was vetted with the broader WTCS community via the WTCS Repository. It was also vetted with industry in an online survey.
Quality of Subject Matter was assured by:
  • Consultations during development of instructional materials
  • Participation as an ongoing member of team developing the instructional materials
Quality of Online/Hybrid Course Design assured by:
  • Custom Quality Rubric
  • Expertise of Project's Instructional Designers
Course Note:
Health Science

Accessibility

Accessibility Features:
  • Text Access - Text to Speech
  • Text Adjust - Compatible
  • Text Adjustment - Adjust Font and Colors
  • Reading Layout - Reflow the Text
  • Reading Order - Digital resource layout
  • Table Markup
  • Hyperlinks Rendered As Active
  • Colors Compatible With Assistive Technology
  • Contrast Ratio of at Least 4.5:1.
  • Non-Decorative Images Have Alt Text

Copyright / Licensing

Primary License:
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.
 

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