Troubleshooting

This project includes a complete course design for teaching the course with related learning materials. It also includes a sample schedule for delivering the course. ************** Develop hardware and software troubleshooting skills by solving computer-related problems. Learner will use textual and online resources, document successful solutions and add them to a personal knowledge base.
Microsoft Word Course Design (88 KB)
Microsoft Word Course Schedule (67 KB)
file Quality Review Rubrics (209 KB)
file Embargo Materials - Assessments (145 KB)

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Date:
2016
Primary Material Type:
Collection
Other Material Types:
Syllabus
Institution:
Northcentral Technical College
Funding Source:
TAACCCT Round 3
Subjects:
Troubleshooting methods, IT documentation, IT knowledge base, hardware problem troubleshooting, software problem troubleshooting, network problem troubleshooting, security problem troubleshooting

Industry / Occupation

Industry Partner:
College collaborated with the program advisory committee.
Industry Sector:
Information Technology -- Computer Operating Systems (Programming), Digital Forensics, Cyber Security, Network Security, IT Security (51)
Occupation:
Computer and Mathematical Occupations -- Computer Support Specialists (15-1041)

Education / Instructional Information

Instructional Program:
Computer and Information Sciences and Support Services (11)
Credit Type:
  • Credit
Credential Type:
  • Associate Degree
Educational Level of Materials:
  • 1st year Community College or equivalent
  • 2nd Year Community College or equivalent
Time Required:
2 credits/54 hours
Language:
English (United States)
Interactivity Type:
Presentation only - requires user to navigate through content.
Quality Rubric:
Other
Quality Note:
The course was developed by a faculty member at the college and reviewed by the college Instructional Designer. Course materials were then reviewed by the Interface Grant Instructional Designer. Finally courses were sent to a Third Party reviewer for both ID and SME review. Colleges used local quality rubrics and an Interface rubric. The Interface specialist used the Interface Rubric and the third party reviewer used the Third Party rubric.
Quality of Subject Matter was assured by:
  • Using an approved rubric to conduct the evaluation of the instructional materials and providing a report
  • SME Quality Report is posted in Skills Commons
Quality of Online/Hybrid Course Design assured by:
  • Custom Quality Rubric
  • Expertise of Project's Instructional Designers

Accessibility

Accessibility Statement:
http://www.ntc.edu/disability-services
Accessibility Features:
  • Text Access - Text to Speech
  • Text Adjust - Compatible
  • Text Adjustment - Adjust Font and Colors

Copyright / Licensing

Primary License:
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.
 

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