BUSN 161 Customer Service

This course builds and maintains the critical skills and understanding necessary to be a dynamic and successful member of today’s rapidly growing service economy. Individuals who work with customers will gain insight into customer behavior and attitudes and will develop strategies to create positive customer relationships encountered in various situations on the job.
file BUSN 161.zip (857 MB)

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Date:
2015-06-01
Primary Material Type:
Hybrid/Blended Course
Institution:
University of Hawaii Maui College
Funding Source:
TAACCCT Round 2
Subjects:
customer service

Industry / Occupation

Industry Partner:
hospitality
Industry Sector:
Management of Companies and Enterprises (55)
Occupation:
All Occupations (00-0000)

Education / Instructional Information

Credit Type:
  • Credit
Credential Type:
  • Certificate
Educational Level of Materials:
  • 1st year Community College or equivalent
Language:
English (United States)
Interactivity Type:
Mix of Active and Presentation.
Quality of Subject Matter was assured by:
  • Other
Quality of Online/Hybrid Course Design assured by:
  • None
Course Note:
business

Copyright / Licensing

Primary License:
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.
 

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