MKT 151 Principles of Customer Service
This course builds and maintains the critical skills and understanding necessary to be a dynamic and successful member of today's rapidly growing service economy. Students will gain insight into customer behavior and attitudes and will develop strategies to create positive customer relationships encountered in various situations on the job.
- Date:
- 2015
- Primary Material Type:
- Online Course
- Institution:
- Hawaii Community College
- Funding Source:
- TAACCCT Round 2
Industry / Occupation
- Industry Partner:
- Hawaii County Workforce Investment, Big Island Workplace Connection, State and county economic development boards.
- Industry Sector:
- Professional, Scientific, and Technical Services (54)
- Occupation:
- Office and Administrative Support Occupations (43-0000)
Education / Instructional Information
- Credential Type:
-
- Certificate
- Associate Degree
- Educational Level of Materials:
-
- 1st year Community College or equivalent
- 2nd Year Community College or equivalent
- Interactivity Type:
- Presentation only - requires user to navigate through content.
- Quality of Subject Matter was assured by:
-
- Consultations during development of instructional materials
- Quality of Online/Hybrid Course Design assured by:
-
- Expertise of Project's Instructional Designers
- Course Note:
- Business Education and Technology
Copyright / Licensing