IT:102 Desktop Client Support
IT:102 Desktop Client Support instructional resources; required course in the IT Help Desk/End User Support Certificate of Specialization program of study. This course prepares students to take the Microsoft Certified Technology Specialist exam for
Windows Configuration, 70-680. Students will learn to implement, administer, and troubleshoot the Microsoft Windows client operating system. Topics include installation, upgrades, restoration, user profiles and accounts, and the TCP/IP protocol. Basic computer literacy is expected.
- Date:
- 2014-02
- Primary Material Type:
- Syllabus
- Other Material Types:
- Workshop and Training Material
- Institution:
- St. Louis Community College
- Project Name:
- MoHealthWINs
- Funding Source:
- TAACCCT Round 1
- Subjects:
- Desktop Support, PC Support, PC Technician, Windows, Windows Operating System, MCTS, Microsoft Certified Technology Specialist, IT Help Desk
Industry / Occupation
- Industry Partner:
- Schnucks Markets
- Industry Sector:
- Information Technology -- Data Processing, Hosting, and Related Services (518)
- Occupation:
- Computer and Mathematical Occupations -- Computer Support Specialists (15-1041)
Education / Instructional Information
- Instructional Program:
- Computer and Information Sciences and Support Services (11)
- Educational Level of Materials:
-
- 1st year Community College or equivalent
- Time Required:
- 3 credit hour course
- Language:
- English (United States)
- Interactivity Type:
- Mix of Active and Presentation.
- Quality of Subject Matter was assured by:
-
- Consultations during development of instructional materials
- Participation as an ongoing member of team developing the instructional materials
- Conducting an evaluation of the instructional materials and providing a report
- Using an approved rubric to conduct the evaluation of the instructional materials and providing a report
- SME Quality Report is posted in Skills Commons
- Quality of Online/Hybrid Course Design assured by:
-
- Quality Matters
- Expertise of Project's Instructional Designers
- Course Note:
- Desktop Client Support / IT Help Desk/End User Support
Accessibility
- Accessibility Features:
-
- Text Access - Text to Speech
- Text Adjust - Compatible
- Text Adjustment - Adjust Font and Colors
- Reading Layout - Reflow the Text
Copyright / Licensing