IS:130 Hardware and Software Support

IS:130 Hardware and Software Support instructional resources; required course in the IT Help Desk/End User Support Certificate of Specialization program of study. This course covers the theory and hands-on skills necessary to pass the CompTIA A+ exam. Topics covered include hardware fundamentals, networking and security. Students will learn basic operating system functionality and troubleshooting methodology, the practice of proper safety procedures, and how to effectively interact with customers and co-workers. Basic computer literacy is expected.
Microsoft Word Syllabus (94 KB)
Microsoft Word List of Instructional Materials (65 KB)
Microsoft Word Course and Unit Objectives (69 KB)
Microsoft Word Table - Learning Objectives, Activities, Assessments (78 KB)
Microsoft Word Learning Activity (65 KB)
Microsoft Word Learning Activity (85 KB)

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Date:
2014-02
Primary Material Type:
Syllabus
Other Material Types:
Workshop and Training Material
Institution:
St. Louis Community College
Project Name:
MoHealthWINs
Funding Source:
TAACCCT Round 1
Subjects:
Hardware Support, CompTIA A+, End User Support, PC Technician, Computer Support, Software Support, Help Desk

Industry / Occupation

Industry Partner:
Schnucks Markets
Industry Sector:
Information Technology -- Data Processing, Hosting, and Related Services (518)
Occupation:
Computer and Mathematical Occupations -- Computer Support Specialists (15-1041)

Education / Instructional Information

Instructional Program:
Computer and Information Sciences and Support Services (11)
Credit Type:
  • Credit
Credential Type:
  • Certificate
Educational Level of Materials:
  • 1st year Community College or equivalent
Time Required:
3 credit hour course
Language:
English (United States)
Interactivity Type:
Mix of Active and Presentation.
Quality Rubric:
QM
Quality of Subject Matter was assured by:
  • Consultations during development of instructional materials
  • Participation as an ongoing member of team developing the instructional materials
  • Conducting an evaluation of the instructional materials and providing a report
  • Using an approved rubric to conduct the evaluation of the instructional materials and providing a report
  • SME Quality Report is posted in Skills Commons
Quality of Online/Hybrid Course Design assured by:
  • Quality Matters
  • Expertise of Project's Instructional Designers
Course Note:
Hardware and Software Support / IT Help Desk/End User Support

Accessibility

Accessibility Features:
  • Text Access - Text to Speech
  • Text Adjust - Compatible
  • Text Adjustment - Adjust Font and Colors
  • Reading Layout - Reflow the Text

Copyright / Licensing

Primary License:
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.
 

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