HOSPITALITY: Guest Service Professional Curriculum

This course prepares students to sit for the Certified Guest Service Professional credential exam. It uses interactive, multi-modal instructional methods including the following: instructor-led sessions, group work, role play, pair work, and various media. The course includes real-life scenarios taken from actual hospitality settings.(Some of the elements necessary to teach the course are copyrighted by AHLEI, Lesson.ly, HRD Press, and Toister Performance Solutions. These organizations granted permission to UDC-Community College to use copyrighted materials to teach this course. To request permission from the associations please contact AHLEI at https://www.ahlei.org/ and Lesson.ly at https://www.lessonly.com/ and HRD Press at http://www.hrdpress.com/ and Toister Performance Solutions at https://www.toistersolutions.com/.)
file Complete Product Package for UDC-CC's Guest Services Course Materials (428 KB)
Microsoft Word Syllabus for Guest Service Professional Curriculum (102 KB)
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Date:
2018-09-01
Primary Material Type:
Workshop and Training Material
Other Material Types:
Assessment Tool, Assignment, Case Study, Drill and Practice, Illustration/Graphic, Photographic Image - Instructional, Presentation, Quiz/Test, Reference Material, Syllabus, Tutorial, Video - Instructional, Other
Institution:
UDC - Community College
Funding Source:
TAACCCT Round 4
Subjects:
new employees, prospective employees, community college students, community college instructors and administrators, Certified Guest Service Professional Credential Exam

Industry / Occupation

Industry Partner:
Industry partners worked with the organizations that created the curriculum. Faculty received permission to use the proprietary curriculum in the classroom.
Industry Sector:
Accommodation and Food Services (72)
Occupation:
Office and Administrative Support Occupations -- Hotel, Motel, and Resort Desk Clerks (43-4081)

Education / Instructional Information

Instructional Program:
Business, Management, Marketing, and Related Support Services (52)
Credit Type:
  • Non-Credit
Credential Type:
  • Credential
Educational Level of Materials:
  • 1st year Community College or equivalent
Time Required:
One Standard College Semester
Language:
English (United States)
Interactivity Type:
Mix of Active and Presentation.
Quality Rubric:
Other
Quality Note:
This product was reviewed in accordance with ETA's Quality Note Template criteria.
Quality of Subject Matter was assured by:
  • Consultations during development of instructional materials
  • Other
Quality of Online/Hybrid Course Design assured by:
  • Custom Quality Rubric
  • Other Rubric
Course Note:
This product is part of a multi-course program to prepare students for hospitality careers.

Accessibility

Formal Accessibility Policy:
https://www.udc.edu/cc/ocds/

Copyright / Licensing

Primary License:
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.
 

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