HOSPITALITY: Bring Your “A” Game & Soft Skills Resources

Williams, Diane E. MBA, MA

This product contains comprehensive materials to support the acquisition of soft skills for student success in the hospitality industry. Topics include the following: Communication; Self-Management; Problem Solving and Critical Thinking; Teamwork and Team Building; Negotiation Skills and Conflict Resolution; Sales and Marketing; and Leadership. (Some of the elements necessary to teach the course are copyrighted by Oxford University Press, Center for Work Ethic Development and P21 Framework for 21st Century Learning. These organizations granted permission to UDC-Community College to use copyrighted materials to teach this course. To request permission from the organizations please contact Oxford University Press at https://global.oup.com/academic/rights/permissions/request/?cc=us&lang=en& and Center for Work Ethic Development at https://workethic.org/ and Partnership for 21st Century Learning at www.p21.org.)

	Complete Product Package for UDC-CC's Bring Your "A" Game to Work Course Materials (1 MB)
	Outline for Bring Your "A" Game to Work (1 MB)

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Date:: 2018-09-01
Primary Material Type:: Workshop and Training Material
Other Material Types:: Assessment Tool, Assignment, Presentation, Reference Material, Syllabus, Other
Institution:: UDC - Community College
Funding Source:: TAACCCT Round 4
Subjects:: 21st Century; Communication; Self Management; Problem Solving & Critical Thinking; Teamwork and Team Building; Negotiation Skills and Conflict Resolution; Sales and Marketing; Leadership; Community College Students; Community College Instructors and Administrators

Industry / Occupation

Industry Partner:: Industry partners worked with the organizations that created the curriculum. Faculty received permission to use the proprietary curriculum in the classroom.
Industry Sector:: Developmental Education
Occupation:: All Occupations (00-0000)

Education / Instructional Information

Instructional Program:: Interpersonal and Social Skills (35)
Credit Type:: Non-Credit
Credential Type:: Credential

Certificate
Educational Level of Materials:: 1st year Community College or equivalent
Time Required:: One Standard College Semester
Language:: English (United States)
Interactivity Type:: Active - requires user to respond to prompts, questions, etc.
Quality Rubric:: Other
Quality Note:: This product was reviewed in accordance with ETA's Quality Note Template criteria.
Quality of Subject Matter was assured by:: Other
Quality of Online/Hybrid Course Design assured by:: Custom Quality Rubric

Other Rubric
Course Note:: This product is part of multi-course program to prepare students for hospitality careers.