Micro Computer, Customer Service Representative and Mobile Applications - Kirkwood Community College

Hench, Samantha

The Customer Service Professional Certificate program is designed to prepare students for customer service roles with an emphasis on our Industry Partner businesses and positions. The Instructors will use facilitation, review techniques, role-play situations, and skills practice to ensure learning is transferring and students are being set up for success. Introduces a variety of PC-based operating systems including DOS, Windows, UNIX and LINUX. Reviews the respective strengths of operating environments, along with the approaches used in providing systems management and software development support capabilities.

	Email_Etiquette (30 KB)
	Manipulating Text Exercise (15 KB)
	Word Ribbon Exercise (82 KB)
	OERMicrocomputer (18 KB)
	_Read Me (15 KB)
	Glossary (49 KB)
	Important Classes (21 KB)
	Survey - Android (22 KB)
	Terminology Worksheets (19 KB)
	_Read Me (16 KB)
	C Language (17 KB)
	Cocoa MVC Concepts (18 KB)
	IOS Dev in Objective C Basics (17 KB)
	IOS Practical Assignment (18 KB)
	IOS SpriteKit Concepts (18 KB)
	Objective-C Fundamentals (18 KB)
	Survey - IOS (22 KB)
	Survey - Objective C (22 KB)
	Survey - Swift (22 KB)
	Swift Practice (17 KB)
	Swift Programming Concepts (18 KB)

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Date:: 2015
Primary Material Type:: Collection
Institution:: Kirkwood Community College
Project Name:: Iowa's Information Technology Healthcare Utilities and Manufacturing Network
Funding Source:: TAACCCT Round 4
Subjects:: Email Etiquette, Text Exercise, Word Ribbon Exercise, Microcomputer, Android, IOS, Mobile Applications

Industry / Occupation

Industry Partner:: Circle Computer Resources (CCR), GreatAmerica, Nordstrom’s, Ovation Networks, SecurityCoverage, UnityPoint HealthCare
Industry Sector:: Developmental Education
Occupation:: All Occupations (00-0000)

Education / Instructional Information

Credit Type:: Credit

Non-Credit
Credential Type:: Certificate

Associate Degree
Educational Level of Materials:: 2nd Year Community College or equivalent
Time Required:: 13 - 16 weeks
Language:: English (United States)
Interactivity Type:: Mix of Active and Presentation.
Quality Note:: SME Quality Report is posted in Skills Commons
Quality of Subject Matter was assured by:: SME Quality Report is posted in Skills Commons
Quality of Online/Hybrid Course Design assured by:: None
Course Note:: Information Technology