GREEN RIVER COLLEGE: Contact Center Specialist Certificate

This program of study prepares students to be contact center specialists. It includes three courses: Introduction to Business, Customer Service Strategies, and a Customer Service Representative Practicum. The Contact Center Specialist Certificate can be used to develop and deliver a condensed hybrid or online training in customer service. The Contact Center Specialist 15 credit certificate prepares students for careers in today's customer-centric business environment. Through instruction and practical simulations, students will quickly learn to develop a customer strategy and deliver the best customer experience any time they interact with stakeholders in any field.
file Complete Package for Green River College Contact Center Specialist Certificate (7 MB)
Microsoft Word Syllabus BUS 259 (Spring 2017) (33 KB)
Microsoft Word Syllabus BUS 257 (Winter 2018) (52 KB)
Microsoft Word Syllabus BUS 101 (Winter 2018) (1 MB)

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Date:
2018-05-10
Primary Material Type:
Hybrid/Blended Course
Other Material Types:
Assignment, Drill and Practice, Presentation, Quiz/Test, Reference Material, Simulation, Syllabus, Tutorial, Workshop and Training Material
Institution:
Green River College
Funding Source:
TAACCCT Round 4
Subjects:
contact center specialist, customer service, customer strategy, customer needs, high school, community college, teachers, students, dislocated workers, incumbent workers, business trainers, program managers, instructional designers, business, operations

Industry / Occupation

Industry Partner:
Many industry partners and college faculty contributed to the development of these materials.
Industry Sector:
Professional, Scientific, and Technical Services (54)
Occupation:
Office and Administrative Support Occupations -- Customer Service Representatives (43-4051)

Education / Instructional Information

Instructional Program:
Business, Management, Marketing, and Related Support Services (52)
Credit Type:
  • Credit
Credential Type:
  • Certificate
Educational Level of Materials:
  • 1st year Community College or equivalent
Time Required:
One Standard College Quarter
Language:
English
Interactivity Type:
Mix of Active and Presentation.
Quality Rubric:
Other
Quality Note:
This product was reviewed in accordance with ETA's Quality Note Template criteria.
Quality of Subject Matter was assured by:
  • Consultations during development of instructional materials
  • Participation as an ongoing member of team developing the instructional materials
  • Other
Quality of Online/Hybrid Course Design assured by:
  • Custom Quality Rubric
  • Other Rubric
Course Note:
The 15 credit Contact Center Specialist Certificate was developed as part of the WISE grant project.

Accessibility

Copyright / Licensing

Primary License:
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.
 

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