GREEN RIVER COLLEGE: Customer Services Representative Certificate (BUS 259)

The Customer Service Representative Certificate is a 45 credit program designed to strengthen the customer service skills of professionals in any industry and at any level of the organization. This certificate includes one English course, one Communications course, three Business Technologies courses, and four Business Management courses. These nine courses are designed to prepare students for the workplace, and to deliver better oral and written communication skills; knowledge of business technologies; and understanding of business impact.
file Complete Package for Green River College Customer Service Representative Certificate (9 MB)
Microsoft Word Syllabus BUS 259 (33 KB)

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Date:
2018-05-14
Primary Material Type:
Hybrid/Blended Course
Other Material Types:
Assignment, Drill and Practice, Illustration/Graphic, Presentation, Quiz/Test, Reference Material, Syllabus, Tutorial
Institution:
Green River College
Funding Source:
TAACCCT Round 4
Subjects:
customer service, skills, any industry, any level, English, Communications, Business Technology, Business Management, oral and written communications, high school, community college, students, teachers, dislocated workers, incumbent workers, business trainers, program managers, instructional designers

Industry / Occupation

Industry Partner:
Many industry partners and college faculty contributed to the development of these materials.
Industry Sector:
Professional, Scientific, and Technical Services (54)
Occupation:
All Occupations (00-0000)

Education / Instructional Information

Instructional Program:
Business, Management, Marketing, and Related Support Services (52)
Credit Type:
  • Credit
Credential Type:
  • Certificate
Educational Level of Materials:
  • 1st year Community College or equivalent
Time Required:
The Customer Service Representative Certificate includes eight required 5 credit courses and one elective 5 credit course for a total of 45 credits. Each course includes one weekly module available in hybrid and/or online format.
Language:
English
Interactivity Type:
Mix of Active and Presentation.
Quality Rubric:
Other
Quality Note:
This product was reviewed in accordance with ETA's Quality Note Template criteria.
Quality of Subject Matter was assured by:
  • Consultations during development of instructional materials
  • Participation as an ongoing member of team developing the instructional materials
  • Other
Quality of Online/Hybrid Course Design assured by:
  • Custom Quality Rubric
  • Other Rubric
Course Note:
The 45 credit Customer Service Representative Certificate was developed as part of the WISE grant project.

Accessibility

Copyright / Licensing

Primary License:
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.
 

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