EVERETT COMMUNITY COLLEGE: Customer Service Representative Program (BT 175)

This package includes the curriculum guide for the Business Technology ATA which includes the Technical Customer Service Representative Certificate. The syllabus for BT 165 and BUS 165 are included. Outreach materials for the TCSR program include a flyer, course description handout, career pathway document, and a PWP for use in an information session regarding the TCSR program.
file Complete Package for Everett Community College's Technical Customer Service Representative Program (3 MB)
Adobe PDF Syllabus BT 175 (150 KB)

Did you download this item? We value your feedback, and it’ll only take a minute

Date:
2018-03-09
Primary Material Type:
Workshop and Training Material
Other Material Types:
Hybrid/Blended Course, Presentation, Quiz/Test, Reference Material, Syllabus
Institution:
Everett Community College
Funding Source:
TAACCCT Round 4
Subjects:
business, technology, customer service, representative, certificate, outreach materials, career pathway, information session

Industry / Occupation

Industry Partner:
Many industry partners and college faculty and staff contributed to the creation of these materials.
Industry Sector:
Professional, Scientific, and Technical Services -- Professional, Scientific, and Technical Services (541)
Occupation:
Office and Administrative Support Occupations -- Customer Service Representatives (43-4051)

Education / Instructional Information

Instructional Program:
Business, Management, Marketing, and Related Support Services (52)
Credit Type:
  • Credit
Credential Type:
  • Certificate
  • Associate Degree
Educational Level of Materials:
  • 1st year Community College or equivalent
Time Required:
Three Quarters to Complete the Certificate (45 credits)
Language:
English (United States)
Interactivity Type:
Mix of Active and Presentation.
Quality Rubric:
Other
Quality Note:
This product was reviewed in accordance with ETA's Quality Note Template criteria.
Quality of Subject Matter was assured by:
  • Consultations during development of instructional materials
  • Participation as an ongoing member of team developing the instructional materials
  • Other
Quality of Online/Hybrid Course Design assured by:
  • Custom Quality Rubric
  • Other Rubric
Course Note:
These materials are associated with the Business Technology ATA program.

Accessibility

Formal Accessibility Policy:
https://www.everettcc.edu/students/cds

Copyright / Licensing

Primary License:
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.
 

Browse all of SkillsCommons

Browse this Collection

Statistics

Creative Commons License Except where otherwise noted, the works contained in this website are licensed under a Creative Commons Attribution 4.0 International License. Accessibility Support Strategy. Terms of Service.