106-115 Customer Service 3

This course is the third and final course in a series that provides you with the opportunity to develop valuable customer service skills.  In this course you will gain strategies for working with a diverse customer base, challenging customers, and service recovery. 
Microsoft Word 106-115 Course Outcome Summary.docx (36 KB)
Microsoft Word 106-115 Course Schedule.docx (52 KB)
Microsoft Word 106-115 Syllabus.docx (45 KB)
file 106-115QualityReports.zip (217 KB)

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Date:
2015
Primary Material Type:
Collection
Institution:
Chippewa Valley Technical College
Funding Source:
TAACCCT Round 4
Subjects:
Customer Service, Communication, Quality

Industry / Occupation

Education / Instructional Information

Credit Type:
  • Credit
Credential Type:
  • Associate Degree
Educational Level of Materials:
  • 1st year Community College or equivalent
Language:
en_US
Quality of Subject Matter was assured by:
  • SME Quality Report is posted in Skills Commons
Quality of Online/Hybrid Course Design assured by:
  • Custom Quality Rubric

Copyright / Licensing

Primary License:
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.
 

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