Syllabus and Class Calendar .Springfield. Customer Service Essentials Online materials
This course will be focused on an in-depth study of the support of customer and sales functions. A focus on communication (both written and verbal), understanding customer types and fulfilling expectations, sales processes and mechanics, and ultimately sales presentations and preparation. Other topics will include the ethics surrounding sales, call center and other service delivery options, and diversity in the workplace.
Prerequisites: NONE Corequisites: NONE
- Date:
- 2016
- Primary Material Type:
- Articulation Processes and Agreement
- Institution:
- Springfield Technical Community College
- Subjects:
- Customer Service, Sales , Communications, Call Center, Diversity in the workplace, ethics and sales, customer service preparation
Industry / Occupation
- Industry Partner:
- Mass Mutual , Regional Employment Board (REB)
- Industry Sector:
- Educational Services (61)
- Occupation:
- Office and Administrative Support Occupations -- Customer Service Representatives (43-4051)
Education / Instructional Information
- Instructional Program:
- Education (13)
- Number of weeks per course:
- 14
- Number of courses in the program:
- 12
- Program Delivery Format:
- Fully online
Copyright / Licensing